you want to “find the original problem”. Sure. Do you know which WiFi device is causing the problems?
If you change the Wi-Fi password, all devices will be locked out for the time being. Then you can gradually reconnect each one and find out which device is causing the problems. Once a “problem device” is in the WLAN, even the best protection software is useless.
edit:
Swisscom also sells insurance. Maybe that helps 😉
No, joking aside: Swisscom can insure you for a lot of things. But it doesn’t guarantee you anything, especially not for devices that you let into your WLAN. And certainly not if “solar panels” are involved. I would put a big question mark behind such a statement!
I’ve never actually heard of Swisscom specifically blocking a WLAN, because in the event of malware conspicuousness, the entire Internet connection including Internet access of LAN-connected devices is usually blocked.
So could it be that your focus on WLAN is perhaps wrong anyway?
If you look back at other discussions about Swisscom Internet blocks, the offenders are quite often web cams or the use of external VPN services.
If you want to pursue the topic further, you should simply list all the devices and special features that you operate in your network here, so that you can at least estimate the probabilities of which devices need to be investigated more closely.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Why do you think the iPhone is always connected to Wi-Fi instead of the mobile network?
Normally Apple devices are very secure against malware and in your case it is easier to operate the iPhone for several days without WLAN.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
WalterB Why is the iPhone always connected to wifi instead of the mobile network.
Some people receive an older generation iPhone and have a prepaid subscription, such as Blue Kids Mobile, or a subscription with other service providers where data is limited. As a result, they use Wi-Fi at home rather than using up their mobile data. This is just an aside in this discussion.
Sincerely Doremi
An iPhone is really very difficult to attack with malware and viruses due to the architecture of its operating system iOS, and therefore probably the least likely malware-infected device you have in your network 😀
In order to make any progress at all following the exclusion procedure, it would now be important for you to really disclose all devices that are in your home network, regardless of whether they are connected via WLAN or LAN.
Not only PCs with their respective Windows version, mobiles and tablets are important, but also all smart home devices such as web cams, sensors, household appliances connected via Wi-Fi, etc., because very often a malware perpetrator is not located on classic computers, but rather on smart home devices (also called IoT devices for “Internet of things”), as these are usually the easiest to attack from the Internet.
To increase the basic protection of your home network against unwanted attacks from the internet, you should also check the web interface of your internet box to see whether “UPnP”, manual port forwarding or DMZ mode are still activated on the router in the network settings, which would tend to unnecessarily reduce the security of your home network if activated without further expertise.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
The first thing to clarify is whether there are any foreign or unknown devices in the network; you could also manually block the devices in the My Swisscom app without changing the password, so you could test which device is causing problems without having to worry about the solar panels.
SwissBullet thanks, I’ll try to do that