@DeTinu

When you’re in the chat, click on the number above. Then you come into contact. The name should then have been loaded back into the iO. If that doesn’t help, try using the normal contacts (by selecting each contact once).

Restarting the app may also help 😉

Restarting the app didn’t help - I actually always do this step before posting to a help community 🙂

If I click on the number in the chat, I come to a contact view - but there is no name here either.

I also see “Add to Contacts” there even though the person has been in my contacts for ages.

To me it looks like the app can’t make a connection between the numbers in the chat and the contacts.

No matter, I’ve now reinstalled the app and got rid of all my old chats 😞, but the new ones have a name again.

Funny that the error still persisted for you afterwards. I know that I had the same error, but somehow it just cleared up again 😉

It would have been nice to avoid a reinstallation :S

As of today I can no longer call CH numbers. Are there any general problems?

Have you already checked your packages at https://io.swisscom.ch/de/myio#/login?

Not working again. Who can I contact to get it looked at correctly again immediately?

@FranChur: You’ll find the answer a few pages earlier…

The iO probably has an advantage when you see again how

[http://blog.getgoods.de/webserver-von-whatsapp-gehackt/?utm\_medium=googleplus&utm\_source=2-click-googleplus-button&utm\_term =2ClickGoogleplusButton&utm_campaign=Webserver%20of%20WhatsApp%20hacked?zanpid=1822626158920209408&userid=9975&mobileCancel= 1](http://blog.getgoods.de/webserver-von-whatsapp-gehackt/?utm_medium=googleplus&utm_source=2-click-googleplus-button&utm_term= 2ClickGoogleplusButton&utm_campaign=Webserver%20von%20WhatsApp%20hacked?zanpid=1822626158920209408&userid=9975&mobileCancel=1)

was hacked.

I can log in to the page https://io.swisscom.ch/de/myio#/login with Safari, but then I see an incorrect one package (minimum) and am logged out again after about 10-15 seconds.

Safari version 6.0.5 (8536.30.1)

Cookies are allowed

Please clear your cache and try again.

Restarting the browser/device may also help. Do you have the opportunity to test it with another browser?

But it could also be a proxy “problem”. Are you perhaps logged into a company network?

Clearing the cache or “private” browsing helped. Thanks!

@Frank: Can any of you explain what has been adjusted or fixed in today’s latest update v1.1.1 (Android)? Because listed in the Play Store under “New Features” only says: Bug Fixes:smileysad:

What is the timetable regarding rel.1.2 (focus on group chat), does everything remain the same so far?

Good evening
When will it be possible to send videos as well? When can we expect an update that also enables group chat.
A while ago you talked about the beginning of October.
Thank you very much for your answer!

I’m still eagerly waiting for the Blackberry 10 version, is that coming? All previous devices have a touchscreen and that’s really a gimmick.

Pretty good, but still a lot of unanswered questions:

1. Can a package only be renewed after it has expired?

2. Is there a way for a package to auto-renew?

3. Will it ever be possible to create a password yourself?

4. If I’m on the phone with IO and then someone calls me “normally” on my cell phone, then it “kicks” me out of the IO app (out of the IO conversation). Will there ever be a way to prevent this?

@funghi

1. Yes.

2. No, maybe that will come.

3. Good question, I don’t think so.

4. In the hierarchy, the normal call is always at the top, followed by the apps. However, iO should automatically “hold” the iO call so that you can continue it when you return to the app.

Hello everyone

I feel like I’m in the wrong movie:

- Swisscom customer for years via business (mobile)

- Swisscom Infinity M subscription

I want to make calls to the Swiss landline network using the IO app.

However, the package is not active in my IO profile, even though it should be.

Multiple calls to customer service - We don’t help you, there is only support via email or chat ==> Help page.

… I can’t find any chat here, just a forum

… I can’t find email support either

I have been an IT consultant for several years and know how to deal with customers.

But that’s definitely not how you treat customers, dear Swisscom.

I have read the FAQ, I don’t know how to get my package.

Thank you very much for any help here.

Kind regards, C. Weber

Hi

I don’t know whether IO can be used for a business subscription.

Greez Michi