cupra1980

Hello everyone

Thanks for the feedback.

I have an iPhone 5, so nothing crazy.

The package is missing from the profile:

When I go to “Buy additional iO packages”, there is no option to register somehow without incurring costs

I am aware that something can go wrong, but I expect Swisscom to help me here.

I also don’t understand how the forum is supposed to help me here, I don’t have any problems with the app or the function.

@Moderator or whoever ==> May I ask that someone at Swisscom take care of this?

Kind regards, C. Weber

Hello everyone

I feel like I’m in the wrong movie:

- Swisscom customer for years via business (mobile)

- Swisscom Infinity M subscription

I want to make calls to the Swiss landline network using the IO app.

However, the package is not active in my IO profile, even though it should be.

Multiple calls to customer service - We don’t help you, there is only support via email or chat ==> Help page.

… I can’t find any chat here, just a forum

… I can’t find email support either

I have been an IT consultant for several years and know how to deal with customers.

But that’s definitely not how you treat customers, dear Swisscom.

I have read the FAQ, I don’t know how to get my package.

Thank you very much for any help here.

Kind regards, C. Weber