I have had email contact with customer service. They don’t respond to the complaints at all. It is decided and irreversible. Although, as you correctly point out, this is damage to someone else’s property. They don’t care one bit. Cloud suddenly costs fees, USB Anschluss no longer works. It’s not the customer who is king, but Swisscom. The customer is the spoiled one.
@JJ Well, what should the customer service say, they are just “recipients of orders” and pass on company decisions. Are you supposed to say that they care even though they have no ability to change it themselves? That wouldn’t be honest either? I assume that the dissatisfaction that comes across here and in the contact options will also be passed on to the decision-makers, but whether this will result in a change in the decision can almost be ruled out.
Agus fágaimíd siúd mar atá sé
I think so too, but it would be good for the top dog in Switzerland if he gave something to the people who are fundamentally affected by such a decision. For example, a free update to the next higher Internet box, or something similar.
Promotions such as cell phone discounts or other things are only offered to new customers. Long-time, loyal customers are only given one IB option, or the cloud becomes subject to a fee.
@JJ Sure, but of course customer service can’t just decide that. I’m with you on that, even though I’ve used the Home App very rarely and have an IB4? which already has the central storage no longer exists at all. My point in my post was just to take customer service a little out of the line of fire, not everyone expresses themselves as politely and decently as you do.
Agus fágaimíd siúd mar atá sé
I suspect that there is some passage in the terms and conditions that allows Swisscom to switch off the NAS function without replacement and without further refunds.
Unfortunately, this approach is common practice. The user or buyer is being fooled when purchasing because unclear wording and other things are included in the terms and conditions.
For my part, I am disappointed with Swisscom, a formerly customer-oriented and proud company.
Since the prices for subscriptions are already high and the approach shown towards the customer is more than just questionable, I think that there will be some adjustments to the subscriptions and transfers to other providers.
However, this will hardly achieve anything.
For my part, I have been with Swisscom for 28 years. Regardless of whether it was a cell phone, landline, Internet or Swisscom TV, the higher costs were always worth it to me and I would never have changed provider.
Since the nonsensical changes regarding Replay TV (Swisscom is innocent of this, but does nothing about it and simply passes it on as an additional charge) and now the NAS function has been removed without replacement (Cloud is not a replacement, it’s more of a mockery to compare it). Swisscom on the same level as cheaper providers.
If the function is removed on March 1st, 2023, I will buy a corresponding NAS solution and take the time to also remove unnecessary ballast from my subscriptions. That won’t hurt Swisscom much, but it will be good for my wallet.
I can’t imagine that any security vulnerabilities or concerns are so significant that this really warrants a shutdown. I also find it unbelievable that the function is rarely used. The information that less than 1% of users use the function sounds more like a statement from the marketing department and not like factually recorded data. These could just as easily be the numbers from a survey and not actual user numbers.
I doubt that Swisscom will reconsider its decision.
bravo….
@“x”#872562Thank you for the message. I find it very unfortunate. I probably have to get another NAS (unfortunately it broke) and the solution from Swisscom was so good. It’s a shame, but it’s normal that something always changes… But I don’t understand the reason with cloud solutions etc., it’s usually always about money anyway…
Very interesting, thank you.
What do you think about this possibility:
[https://www.brack.ch/silex-geraeteserver-gigabit-lan-usb2-0-ds-510-365729](https://www.brack.ch/silex-geraeteserver-gigabit-lan-usb2- 0-ds-510-365729)
Thanks
I think that too.
This mentality is becoming more and more widespread. Should we expect in the future that the provider (possibly on behalf of the federal government) will sneak into my PC and turn off/discontinue any programs or functions so that our activities can be controlled. Of course only for security reasons. It is already implemented in China.
That’s why I’m not criticizing Swisscom for having made a (in my opinion only) economic decision, but rather the way in which it is carried out. Swisscom should have simply brought new devices onto the market that would slowly replace the old ones over time. Point. However, this approach is very, very dangerous. Is it even legal?
I thought about this part for a long time too. However, it was unclear to me how well this works or whether it can only be accessed via a web interface.
I’ve now bought an old Fritz!Box 5490 for 42.00 (with shipping). They all have a NAS function. You can connect hard drives with different formats. I also have another WLAN that extends the range into my office. And I will also use the DECT function for a small home automation.
Let’s see how this works. It’s coming today and will be installed on WE. I’ll get in touch again.
Hello,
After Swisscom canceled the “external drive” for me (for which I bought an IB3 specifically), a solution was needed for my mini NAS.
So I bought an “old” Fritzbox 4590 and got it running with the following topology:
For this I needed the following instructions:
[https://ch.avm.de/service/wissenskatalog/dok/FRITZ-Box-5490/106\_FRITZ-Box-fur-betrieb-mit-anderem-Router-einrichten/](https://ch.avm .de/service/knowledgebase/dok/FRITZ-Box-5490/106_FRITZ-Box-for-operation-with-another-router-setup/)
Everything that is connected to the Fritzbox is in a different network 192.168.188.0
The problem: I would like to be able to access the USB storage and the Dect devices from the Internet.
And this is apparently not possible according to these instructions:
That’s why I came up with the following topology:
The router (and everything else) would be on the same network, and so I would be one step closer to accessing the Internet. I researched on the internet and found something like “The Fritzbox as an IP client”. It just says in various places in the manual:
“If the FRITZ!Box is set up as a WLAN repeater or IP client, enter the IP address here under which the FRITZ!Box can be reached in the network.”
1) Is this possible?
2) Does this have any other negative effects?
3) How do I set up the Fritzbox?
4) Do I have to do something on the IB3?
Thank you in advance
Yes, this is already available for CHF 129 including a disc:
[WD My Cloud Home (1 × 2 TB, WD Red) - buy at digitec](https://www.digitec.ch/de/s1/product/wd-my-cloud-home-1-x-2- tb-wd-red-network-storage-6532518)
@hed wrote:
Yes, this is already available for CHF 129 including a disc:
[WD My Cloud Home (1 × 2 TB, WD Red) - buy from digitec](https://www.digitec.ch/de/s1/product/wd-my-cloud-home-1-x-2 -tb-wd-red-network-storage-6532518)
If someone wants to buy it, they should first check the manual to see whether a media server (for DLNA access from connected TVs, music devices, mobile devices and similar devices to photos, videos and music files) can be activated otherwise it is not a full replacement for the IB’s mini NAS, but rather just a file server for simply storing files.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom