Chaumpastu55 It is possible to activate 2FA while not requiring it for Webmail by choosing the second option in the Manage Profile Login page.

DanielD

Good morning,

Bluewin recently asks you to enter your phone number to obtain a code to open your mailbox.

This process is a major handicap for me. Firstly, I do not need, nor ask for, 2nd security and secondly, when I am abroad, it is not always possible for me to receive this code by telephone, as I simply do not have access to my text messages excluding Whatsapp.

Does anyone know how to get rid of this phone number request that is blocking my access to emails?

Thank you in advance

@Fiodampeus79

Hello Fiodampeus79

This happens in your Customer area (My Swisscom). Click on your Avatar located at the top right, a menu opens, then click on “Manage Login”. After opening this page, go to the right and open the “two-factor authentication” box, then turn it off.

Cordialement, Doremi

Hello super user,

To follow up on your explanations, I followed the procedure you explain. On the other hand, my telephone number is not displayed in the “login modes” section. I therefore cannot delete it and I am still annoyed by the request for 2nd security (phone number required), which blocks access to my mailbox.

I would like to ONLY be able to access my mailbox with my login and my access code, I do not need any other protections.

Can you help me? Thanks in advance

@Fiodampeus79

if the advice from @Doremi does not solve the problem:

- it may be that the Swisscom login used is not the correct one and that several logins exist 🤔

- does the mobile number concerned appear on the 1st page of the Profile?

- check in the first box with First name Last name under Mobile number, is this correct?

- contact the Swisscom Hotline to check the Swisscom Login(s) and resolve this problem

Private customers: contact by hotline, chat, message | Swisscom

@Fiodampeus79

You must configure double validation as described in post 21 (with your mobile number, but only for critical operations). The system will be happy because double protection is configured, but it will not request it for Webmail access.

DanielD

Now yes. Papa Swisscom decided to force us to use 2FA, with no option. I just suffered it. So if you have an email inbox shared with the whole family, it’s fun to chase the only phone that receives the SMS, hoping that that family member is also home at the time.

In short, well done Swisscom! I can’t wait for artificial intelligence in management (and thank you again for writing to me from time to time in German!)

@Daderax

Please read the multiple answers describing how to do this in this specific case.

DanielD

@DanielD already explained it above, so here it is again.

Manage login - My Swisscom

I just spent an hour on the phone (truthful) where I finally found myself forced to: (1) change my password (yay!) and 2) join the o2f, with no option to take this step, and with Swisscom staff on the line trying to help me by telling me that I had no choice.

Then the system asked me to send a copy of my ID, etc… (and, oh the process failed!). So I have to wait for a Letter. So, this evening to “process the login modes” (under “manage the login” as indicated above) I must first “enter the code appearing in the letter to activate 2-factor authentication for the number” (copied stuck at the moment).

Here I am, a Friday evening. You can imagine the lightning and thunder coming out of my mouth.

On the other hand, it is possible that the first time a new machine uses the login, validation by SMS will still be requested. I have been using this config for months and have no longer received an SMS code after the first use.

DanielD

So I will wait for the letter, follow the instructions and try as you say. Obviously I will come back to share my experience. You give me hope. THANKS.

It’s actually frustrating 😡

As a long-time customer, my account was certified well before 2FA existed at Swisscom. So I was able to activate it without additional manipulation, even if my mobile number for 2FA is not a Swisscom number.

Thank you in advance for feedback on the rest of the process.

DanielD

When logging into bluewin, after giving the password, I sometimes have to give a code that my husband receives by SMS on his phone. I would like to deactivate this function because my husband is not always next to me.

Z-Ursule

Hello Zutagio64

This happens in your husband’s Customer area (My Swisscom). Click on the Avatar located at the top right, a menu opens, then click on “Manage Login”. After opening this page, go to the right and open the “two-factor authentication” box, then uncheck the box and leave only “Two-factor authentication enabled only for protected domains.”

Cordialement, Doremi

DanielD

So here is the feedback.

1.- While I was waiting for the letter with the code that I had been forced to request to activate 2FA (also forced to “opt” as explained before) the email login allowed me in the meantime to simply click on “ finish later” (see screenshot below) and, therefore, we had the whole family access to email, nothing more, in complete independence.

2.- Then, I received the letter; but I didn’t want to enter the code and activate 2FA. The code is now outdated.

3.- Today, when I login and the system asks me for the phone number for 2FA I have the option to simply click on “ignore” (as before) (see screenshot below).

So this is what we will continue to do so that each member of the family can access the email without having to chase the person who receives the code on their cell phone.

It’s not great, but it’s all Swisscom allows me to do (until the next crisis 🙄)

THANKS!

@Daderax Good evening

Serious error for not having validated your code. Once the two-step verification was done, it would have been simple to disable authentication in the customer area so that your family could read the emails without having to make additional requests, as explained in this thread.

Cordialement Doremi

So, I’ll try again once I have more confidence. After this episode and the telephone “help” received, this is unfortunately not the case for the moment.

THANKS.

thank you very much, I understood and carried out the maneuver.