Strange that your box says transmission power 2× 0, it looks like this to me, but it is an IB3:
The IB2 may be defective.
Have you already done a factory reset (keyword paper clip)?
Is the IB2 on the current firmware version?
Firmware update Swisscom devices | Swisscom
@ryma wrote:
Does anyone have a phone number where I can contact support or request a box? All I see on the Swisscom website is confusion.
Tel. 0800 800 800
or
Private customers: Contact via hotline, chat, message | Swisscom
@ryma wrote:
I’m not writing anymore because I have to think about returning to UPC. Everything is still installed in the basement. I never had any shit there. So I should still pay for a new router if the current one is defective? Not with me.
As I said, Ricardo offers the Internet-Box 3 at reasonable prices.
https://www.ricardo.ch/de/s/swisscom%20internet-box%203/
N.B. what does support say on 0800 800 800?
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@5018 wrote:
And forget all the nonsense about manual settings in the router. Just leave everything on automatic. The router also checks regularly whether it should change the band. You’re doing more damage than good.
There’s nothing you can do to ruin it, and since the router can’t determine the situation at the receiving location but only at its own location, it could be on a suboptimal channel. It’s one click back to automatic if you want.
The matter is now with Swisscom support. We were interrupted twice by the first male supporter. The first time he called back. Not during the second interruption. So I called again and received a female supporter. After lengthy repetitions, which I had already said and carried out with the first supporter, the supporter also had to pass and forward it to the supposed specialists.
Now wait and see what happens.
This is typical for 1st level support. They do a few standard tests and if they are good the ticket is closed. In such a case, you have to be persistent, demand that the case be escalated to the 2nd level and follow up every now and then. This is time-consuming and laborious, but unfortunately it is often the only way to achieve your goal.
- Solutionselected by MirkoP
I pressed the “Report fault” button shown above and after a while in the loop a technician answered. After I played through everything for the third time, nothing else came out of this ending: EVERYTHING IS AS BEFORE, even though the support says the opposite.
**UPC or Sunrise will now get a new customer or an old one back.
**
I say thank you and goodbye to all of you.
PS: A new box would only be available against payment.
