Hi @roku73

The time setting for standby mode is dynamic, or After internal clarification, making it variable for each customer will not be implemented, even if it would certainly be attractive for customers who use the feature heavily. Even if a feature like this may not sound like a lot of work, the necessary adjustments and complexity behind the scenes are quite high. The few customer requests for such a feature simply do not justify the necessary effort. So it stays as it is for now.

The times chosen (4 hours for TV, 12 hours for radio) correspond to what most customers are satisfied with. Of course, like everywhere else, you can’t always please everyone.

Why do you have to turn off the device automatically? If I can turn it on, I can finally turn it off again. Where is the problem that needs to be solved?

Hi @AxH

The point is not that you have to turn it off, but that you can, for those who want to use this feature. So it’s not a MUST, just a CAN.

Basically, the idea is of course to turn off the device itself.

When I watch the Sunday Crime News talk show with a time delay, the question always comes up as to whether I really want to continue watching. I have to confirm that

Sent from my iPhone

Although the auto switch off is deactivated, the message appears after 4 hours: Device will switch off in 60 seconds or press OK.
Pressing the OK button is of no use, the device is switched off

@Schafrubapp67

It might help to reload the box’s OS. Keyword “paper clip” reset.

@Schafrubapp67

Does the message come from the TV at best and not from the TV-Box? My Samsung has a sleep timer that shows this message on the screen exactly after 4 hours.

Thanks for the tip. It was really the Samsung TV. I have the car in the system/eco solution. Switch off disabled.

Was helpful for the on and off function.

Why does my Box 21 always switch on again at night and stay on?

Fortunately, the TV B+O remains switched off.

Do I have to replace the box or what should I do?

U.F.

While I am watching a recording, the image freezes and then the message “Unfortunately, no TV signal is currently available from this channel” appears; then a window appears with “No internet connection” check the wiring etc., then “try again”; then again " his TV-Box verifies the collegamento internet….well I was simply watching a recorded film……what does the collegamento internet have to do with it?

@camillo21

Swisscom’s blue TV requires a collegamento with Internet to function

in case of a problem with the Internet the TV signal will not be available

restart the TV-Box and the router (Internet-Box) if necessary

then check that the collegamento with Internet is available

and that blue TV from Swisscom is functional in Live TV and also with a recorded film

if everything works but that the problematic directed film always stops at the same place

in which case it means that the filmmaking of this particular film was flawed

at the time it was broadcast and unfortunately it will not be possible to view it correctly

The information above about the automatic switch-off of the Swisscom TV box helped me a lot. I have asked myself a few times whether and how this problem can be solved. Now I have made the right setting for me and it works perfectly. Thanks. Eric

My tv box doesn’t turn off after. 4 hours yet the setting is done (sleep mode)

And under TV-Box > Save energy > Switching off behavior, do you have TV-Box turns off automatically selected?

@Revupul20

Hello @Revupul20

A question was asked by @DanielD Please answer!

In addition, don’t forget that if you interact with the remote control to change the channel or adjust the volume, for example, it cancels the 4-hour standby action.

To summarize an automatic shutdown (4 hours) and only valid without touching the remote control.

I haven’t used my TV for more than 4 hours but it won’t turn off despite the setting…

@Greigiellasch54

please specify the model of TV-Box installed

1 - Swisscom Box 21 - IP1800

2 - Swisscom Box - IP2000

3 - TV-Box UHD - IP1400

4 - TV-Box HD - IP1200

Reset the TV-Box with a paperclip in the hole provided for this purpose

in general it is located at the rear of the TV-Box

Then test again

If the problem persists, the TV-Box may be defective

in this case request a standard change from the Swisscom Hotline

if old model used (3 or 4) ask for a more recent one (1 or 2)

Private customers: contact by hotline, chat, message | Swisscom

I have a simple solution:

My TV set (Loewe) switches off the device automatically after a certain period of inactivity (after a warning)