Getting better and better, now the recordings are simply deleted. But where are we going? If I had worked like that I would have been shown the door straight away. At swisscom they are incompetent and we pay way too much for such a service.

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it’s done!

The problem is that swisscom has been trying to resolve it for about 3 months… until when?

I wasted 2 hours of my life making a list, suddenly I lose it… in 5 years, when the problem will be corrected, I have to look for the channels every time. And when you have a little one who doesn’t know how to do it….

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Same every day I get stuck with a mixed list of channels from all languages ​​that don’t interest me at all, even though I had taken the time to make a list.

The channels, TV air, the customer area which was half functioning in recent days, what a start to the year.

I can imagine there being problems but not for that long.

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Thank you very much for taking the time to answer me.

The proposed link gives an obvious, I would even say trivial, solution, which I immediately used, long before expressing my dissatisfaction on this forum. The length of time Swisscom is taking to resolve this issue is absolutely unacceptable. This is unprofessional!

Cordialement

Gian-Piero

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Hello everyone,

Indeed 2 hours is nothing but you think that Swisscom does not charge for 2 hours of work!!!! What we can do is try to send an invoice for the lost work hours to put the channels back in order:smileyvery-happy: I think many of us have other things to do :smileylol:

Greetings

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Completely agree, but as board members receive:

  • very high salaries because they take on great “responsibilities?”
  • reimbursement of expense reports and representations
  • bonuses.

We must deduct from their salaries our hours billed at their rates (882,000.- per year). Otherwise it will once again be all users, sorry “customers” who will check out.

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@LeylaG

Access to channel management is possible again without any warning… although the trouble notice still exists.

Should you always consult trouble notices before doing anything in the customer area????

Sincerely

JPF

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@Doremi

No, it doesn’t work and you can manage channels without any warning, painfully make changes and lose everything.

This is what is unacceptable, even more than the duration of the outage.

A few days ago, we were pretty well warned…

We really cannot ask users to consult the list of faults before touching Swisscom equipment!

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@Jean-Pierre_Feron

Download My Swisscom Assistant and there you have all the information without needing to consult the “Disturbance Notice” web page; from there you have the most practical information to consult.

https://www.swisscom.ch/fr/clients-prives/aide/loesung/my-swisscom-assistant.html?ext-campID=SEA_GFI_SER_LI_SE_&gclid=CJOgjrLMrdECFcMW0wodTmgH EA

Cordialement

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@Doremi

Have you ever developed an application to find out what the minimum requirements are?

…and Swisscom would like to be number 1.

Overall there are a lot of good things but the minimum requirement is not met!

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For those who follow the Swisscom website on a regular basis, we regularly see improvements. For example, I have just changed my modem and immediately in my customer account, the image of the new one is displayed.

So if there are currently problems in the customer area, I don’t think it’s intentional.

I rather think that the problem is more serious than expected, that the site is currently operating urgently with an old version and that those responsible preferred to do nothing during the holidays, this to avoid other problems arising.

Continually criticizing the slowness will on the contrary push those responsible to avoid making an update that is not too stable.

Good evening everyone.

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