Good morning,

The Customer Area is currently out of order and among other things on this point.

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Description

It is currently impossible to modify personal settings via the Customer Center in the Swisscom TV manage channels domain. We are already working to resolve this disruption and apologize for the inconvenience caused. Swisscom

Estimated resolution time:

still unknown

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Follow the progress of your resolution on:

[https://www.swisscom.ch/fr/clients-prives/aide/statut-reseau-services.html](https://www.swisscom.ch/fr/clients-prives/aide/statut-reseau- services.html)

Best regards

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“On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

Hello

If you have time to call, you could see that there is a very long discussion on this subject.

I don’t want to explain everything again.

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Changing the channels doesn’t work on the TV either, which is why we’re getting upset, I’ve just spent a good part of the afternoon but nothing to do.

When you set up channels the way you want them to be, after a while everything goes back to the way it was at the beginning.

An example, I normally put 6Ther in number 7 and W9 in 9, it registers and suddenly by I don’t know what magic trick these channels disappear and the order of the channels that I put in place becomes disorganized totally whether it’s from my pc or the box it’s exactly the same.

Frankly, it becomes detestable when I see the previous messages which announced this same problem already since mid-November and it still doesn’t work, that’s it.

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This post is in English

“On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

5 days later

It’s starting to work well. It is still impossible to modify the order of the channels and in addition certain subscribed channels are no longer visible. They are on vacation with Swisscom. I am seriously considering changing access providers.

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Same with me. The problem is that I pay to have all the channels and that’s impossible.
As French speakers we already have fewer channels than the others and if I can’t see them… great.
Thank you Swisscom!

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@pereira barros the solution has already been given, just read the posts.

Good morning

There is a temporary solution

On your TV Box replaced your favorites list with the Swisscom channel list, saved the modification. And your missing channel from your subscription are accessible again not in the order you want but visible. This while waiting for the bug to be fixed.

Cordialement

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About two weeks ago, I had the bad idea of ​​wanting to change the order of my channels: it was bad for me because now more than half of the channels have disappeared and the order of those that remain is all totally random!

I immediately contacted Swisscom by telephone to report the problem. This still doesn’t work. The duration of correcting this malfunction seems prohibitive to me! When will there be a solution?

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Getting better and better, now the recordings are simply deleted. But where are we going? If I had worked like that I would have been shown the door straight away. At swisscom they are incompetent and we pay way too much for such a service.

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it’s done!

The problem is that swisscom has been trying to resolve it for about 3 months… until when?

I wasted 2 hours of my life making a list, suddenly I lose it… in 5 years, when the problem will be corrected, I have to look for the channels every time. And when you have a little one who doesn’t know how to do it….

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Same every day I get stuck with a mixed list of channels from all languages ​​that don’t interest me at all, even though I had taken the time to make a list.

The channels, TV air, the customer area which was half functioning in recent days, what a start to the year.

I can imagine there being problems but not for that long.

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