I tried unfortunately without success. In this case I will call the hotline.

I received the update to EOS4 today. After watching Netflix for about 10 minutes, my UHD box suddenly crashed and can no longer be switched on. I hope the problem can be resolved as quickly as possible because I watch a lot of TV due to the current situation.

Can you please prioritize my device so that I can download the update today?

Is it possible to update the Swisscom TV to version 4.0 manually via USB?