To be honest when I spoke to the swisscom help line they thought the ID card thing was working properly. Anyway I didn’t really need an ID card scan just needed to wait for a letter to give me an access code back into my account.

I think the reality is that swisscom made a whole load of changes mostly without telling their customers and are going to be working for a while to clean up the mess they made.

P.S. I know this is a user support group and I know the users didn’t change anything but swisscom would be foolish not to be following it a bit.

Thanks for your interest however I don’t see the email issue as necessarily being related to 2FA but rather to the monopolistic/total disregard of the customer view of change that swisscom has made to their mail services

Hello, following your unannounced changes of 8th October I have been locked out of my swisscom account which says I need to set up 2fa, I decided to try and make it work and now it wants to scan my id card too.

The scanning failed so now I must wait for a letter.

This combined with some sort of screw up you have made with e-mail access as a result of these changes leads me to believe it was totally unplanned (no advance notice) or planned/implemented by someone who had not done sufficient analysis/planning of what they were doing.

There seem to be several issues with whatever migration swisscom are doing with their mail and other access. Essentially they have put a whole load more checks in place and in order to recover the cost have now imposed a charge for things which were previously included, however I digress.

Part of this migration seems to have affected IMAP logons to email accounts. I am currently out of the country and therefore use the data on my phone to access bluewin IMAP email from both my phone and my PC on October 8th at some time in the morning, it seems you have made many changes (as far as I can tell without notification). The one that concerns me the most at the moment is email access.

It seems you may have put in some checker to not accept connection to my e-mail account from two clients using the same IP address?

As described above, I am out of the country and use my mobile data plan to access email from both my phone and PC. Since the changes it seems I now have to access the email on my PC using a VPN.

Perhaps I am mistaken about your implementation but whatever you did on October 8th you have broken my email.