two factor authentication

Thiothaga36

Hello, following your unannounced changes of 8th October I have been locked out of my swisscom account which says I need to set up 2fa, I decided to try and make it work and now it wants to scan my id card too.

The scanning failed so now I must wait for a letter.

This combined with some sort of screw up you have made with e-mail access as a result of these changes leads me to believe it was totally unplanned (no advance notice) or planned/implemented by someone who had not done sufficient analysis/planning of what they were doing.

Gaeilgeoir

@Thiothaga36 This is a customer help customer forum, we have not done or changed anything to your account. The problem with the ID card is known to be not working properly, I have since gone to the nearest Swisscom store to scan it there.
Otherwise I would advise you to call the hotline about the e-mail account, 0800 800800.

Thiothaga36

To be honest when I spoke to the swisscom help line they thought the ID card thing was working properly. Anyway I didn’t really need an ID card scan just needed to wait for a letter to give me an access code back into my account.

I think the reality is that swisscom made a whole load of changes mostly without telling their customers and are going to be working for a while to clean up the mess they made.

P.S. I know this is a user support group and I know the users didn’t change anything but swisscom would be foolish not to be following it a bit.