Hi
I successfully removed myCloud Desktop as I have never used this storage. However I still get this pop up message all the time telling me that my version of myCloud Desktop is no longer supported and I should download the latest version.
I can't get this message to stop popping up. I do not use myCloud and do not want to download the latest version
Any idea how I can get this pop up message to stop?
Many thanks for any help!
Dear @planetalpine
I have just double checked with someone from myCloud.
If completely deleted, myCloud Desktop app is not able to show any pop up message.
The lack of an account has nothing to do with uninstalling the app.
So please uninstall the app completely following these steps:
Windows
MacOS
Hope it helps!
@planetalpine Hello
Your screenshot shows that the my Cloud program is still installed and gives the indication that the program is obsolete. I suggest you click to perform the update or see what happens. Thereafter if the program is installed correctly you will find it in the installed applications, uninstalled the
Doremi
@planetalpine And if you cancel your myCloud Account, if you once created one? how to do you can find here:
https://www.swisscom.ch/en/residential/help/apps-and-services/mycloud-einrichten.html#acc%5Btab%5D=
Hello @planetalpine and welcome in the Swisscom Community 🙂
If you keep getting this pop up message, I would say this is because my Cloud has not been uninstalled completely.
Thanks, but it is deleted. When I try to log in it says it has no account, and then I tried with my email, I got this message: There is no myCloud account connected to this email address.
@LucasT expert myCloud Swisscom
any help with this problem ?
Christmas D-2 🤶🎄🎅
Dear @planetalpine
I have just double checked with someone from myCloud.
If completely deleted, myCloud Desktop app is not able to show any pop up message.
The lack of an account has nothing to do with uninstalling the app.
So please uninstall the app completely following these steps:
Windows
MacOS
Hope it helps!
Thank you for your advice. But the problem is that MyCloud does not appear in my list of the Apps and Features. I do not have this App on my computer
Here is the popup
@planetalpine Hello
Your screenshot shows that the my Cloud program is still installed and gives the indication that the program is obsolete. I suggest you click to perform the update or see what happens. Thereafter if the program is installed correctly you will find it in the installed applications, uninstalled the
Doremi