LTE reception problem in Ticino - questions about coverage and a better antenna

  • Hello everyone,

    I saw there are some experts on the topic here - unfortunately I’m a layman, so I hope I can

    someone can help.
    We have a holiday home in Ticino where I am struggling with significant LTE reception problems.
    The setup looks like this:

    - Router: Mikrotik wAP 4G kit
    - External antenna outside: Mikrotik: mANT LTE 5o (5dbi)

    Location and connections I saw:

    1704273812708.png

    Link to location: [Map](https://map.geo.admin.ch/?topic=funksender&lang=en&bgLayer=ch.swisstopo.pixelkarte-farben&layers=ch.bakom.mobil-antennenstandorte-5g,ch.bakom.radio- Fernsehensender,ch .bakom.mobil antenna enlocations-gsm,ch.bakom.mobil-antennenlocatione-umts,ch.bakom.mobil-antennenlocatione-lte&catalogNodes=403,408&E=2703660.23&N=1110464.48&zoom=7&layers_visibility=true,false,false,false,true)

    Unfortunately, the cards are not all that accurate; most of the time the cell tower is connected to PCI 463 (above in the picture).
    These are: rssi: -65dBm, rsrp: -87dBm, rsrq: -14dB, sinr: -2dB, cqi: 5
    Speed ​​less than 2 Mbit, frequency was probably 1800Mhz
    The current SIM card is Sunrise, Swisscom was also tested with a similar result - it’s probably not the provider’s fault.

    I was never able to get a connection to the nearest tower (below in the picture), even with my smartphone.
    Even if there is a direct line of sight.

    My question is:

    I would now like to switch to a better directional antenna, which I point at the cell tower opposite (long green connection). I have a direct line of sight, with the one on the right in the picture, or all on the same bank, with hills in between.

    However, I’m not sure whether I should get one for LTE or something future-proof for 5G (if I upgrade the router and it is made available).
    The antennas I’m looking at are:

    [https://www.fts-hennig.de/antennen/4g-lte/aussenantenne/antenne-lte-novero-mimo1800.html](https://www.fts-hennig.de/antennen/4g-lte/ external antenna/antenne-lte-novero-mimo1800.html)
    or the one: [https://www.fts-hennig.de/FTS-Complete-All-5G-Antenne/](https://www.fts-hennig.de/FTS-Complete-All-5G-Antenne /)

    I would be interested in your opinion on this…

    I don’t understand why the mast directly in sight (bottom of the picture) isn’t used, are there more current maps?
    I’m also not sure whether I should switch to 5G straight away…

    Thank you!

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    • PeterA1 has responded to this post.
    • So, ein kurzes Update - ich habe mir jetzt eine Swisscom Simkarte geholt, weil die Masten näher sind.

      Und wie gesagt, einen HUAWEI B535-333.
      Damit funktioniert es tatsächlich besser und ich komme zumindest auf 40mbit, ohne externe Antenne.

      Das reicht erstmal aus, den Sunrise Vertrag habe ich gekündigt.

      @Weunteuckau47

      So if you can’t get reception with a mobile phone, be it a Swisscom subscription or Sunrise subscription, a mobile router isn’t much use to you.

      Can the mobile phone receive 4G and 5G?

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      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      Well, I can connect external antennas to a router, so I have more options.

      I have the same problem on my smartphone, 4G works (3 bars) - but the speed is very poor.
      If I interpret that correctly, it’s because of the noise level. Apparently the values ​​are not bad, only the SINR is a problem, i.e. there is simply interference on the tape, I assume.

      The question is whether I can change the band (both on the router and smartphone), I’ll have to try that out.

      And the other question is why the smartphone doesn’t use a different band - I don’t know enough about that.

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      @Weunteuckau47

      I’ve already carried out a few 5G booster installations and the test with the cell phone was usually a big help, but there are differences with the load on the mobile cell where the speed can change.

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      @Weunteuckau47

      So the way you imagine it doesn’t work. You can’t simply force the mobile router or smartphone to use a specific antenna. The devices, including the frequencies, do this themselves. If the reception or speed no longer allows, it becomes difficult. You can only try a different provider to see if it is better or place the router on a different page or window. Above all, you never know which operator operates an antenna, at least not on the Bakom site. There can be various reasons why the device does not connect to the transmitter in San Nazzaro. Aimed at another side, etc. Maybe it’s not a Swisscom or Sunrise antenna. There is also salt.

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      @Samsi it was about the band, not the antenna.
      Apart from that - of course it works, both with Android and with Mikrotik.

      I can change the band and also set a cell lock.

      Of course, this is only to test whether the SINR is better on a different band.

      @WalterB what was it about? The signal itself seems to be sufficient.

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      @Weunteuckau47

      The speed e.g. With a 5G booster, this can change if many users use the same cell and the performance for individual users is reduced.

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      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      First of all, I would like to point out that this is mobile radio and not location radio. It depends on whether a stationary router is compatible with the terms and conditions. So don’t suck up endless data 😉

      The antenna you see can of course be pointed in the other direction. Then you have no reception where you are. In addition, a lake is a great mirror surface and only causes trouble for cell phones.

      Don’t you have a landline connection?

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      @Weunteuckau47

      Yes, I know about Cell-Lock and the straps. But it’s actually not necessary for you to set something up as a private customer. As I said, that’s just how it is with mobile communications. If you only have a bad network with all providers, you can’t do anything and don’t expect any miracles in terms of speed, band change or not. At least not via mobile communications.

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      Starlink is currently far too expensive - but that shouldn’t be necessary.

      There is no landline either.

      I don’t want to accept the answer that as a private user you are helpless😉.

      From a technical perspective, there are options that can be tested (band, antenna, router, location).

      My goal is to identify the problem and explore all of these options.

      If it doesn’t work, that’s okay, but at least I tried without the head

      to put in the sand.

      The values ​​indicate a problem with the noise level.

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      @Weunteuckau47

      StarLink currently costs around Fr. 50 per month without hardware costs.

      If there really is no way to install a cable for the Internet, that’s it

      so far from civilization?

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      @Weunteuckau47

      Alternatively, you could also come up with the idea of ​​taking advantage of Swisscom’s basic service obligation, which from 2024 for the Internet connection is currently 80/8 Mbit/sec down/up and a maximum price of CHF 60/month.

      Swisscom would then have to take care of the type of technology to be used.

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      Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

      I don’t think this will work for holiday apartments.

      I don’t need it to work or anything, so it’s a rather cheap option.

      But at least there, the connection should be significantly better (also according to Sunrise/Swisscom).

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      • Werner has responded to this post.

        @Weunteuckau47 wrote:

        I don’t think this will work for holiday apartments.

        I don’t need it to work or anything, so it’s a rather cheap option.

        But at least there, the connection should be significantly better (also according to Sunrise/Swisscom).


        Maybe you can ask!

        https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#cascadingTabs%5Binner%5D=tab_1643986681793&cascadingTabs%5Bouter%5D=tab_1643984218912

        Swisscom makes the regulated basic services available in every residential or commercial space in Switzerland upon explicit customer request. The individual customer who wants to conclude a service contract with Swisscom (i.e. not the building owner) is eligible.

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        Weunteuckau47

        I believe that this would work, and can even be done without owning a property:

        IMG_3579.jpeg

        Of course, it is in Swisscom’s interest that as few people as possible make use of it, because it is definitely a losing proposition for the provider.

        In terms of price, the more modest 10/1 Down/Up also costs CHF 45/month.

        If you were interested, you would certainly notice very quickly during the ordering process whether there would be any unexpected obstacles when using a basic service subscription.

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        Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

        PCI 463 is a Sunrise antenna in Ascona, the antenna directly on the street in S. Nazarro is a Swisscom antenna.

        I’m often in this region and I’ve never had bad Swisscom reception.

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        Down on the street near the Molinetto restaurant.

        In the last two years, Swisscom has put several new locations into operation in this region and upgraded existing ones, especially the antenna on the street.

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