slow internet and hardly any mobile signal
Hello everyone
My in-laws, who started another family, live somewhat remotely in the Emmental with their 8 and 10 year old sons. Due to an illness that did not end well, it is now necessary for us to support the care on a daily/half-day basis. The problem: The internet is extremely slow and you only have cell phone reception at one corner of the house. We can’t work in the HO like this - and we would have to because we have a 45 minute journey. Up until now they have simply accepted this poor quality because they got used to it and HO wasn’t an issue either. In addition, until recently you also had a discount due to poor performance. But that was no longer the case because it no longer existed and there wasn’t much coming from Swisscom - probably too little insistence.
What are your rights and obligations so that you can finally have internet and mobile reception and we and others can also step in to look after the children? How can I help you? You can’t take care of it at the moment because of the situation - I’ll do that now. Of course, Swisscom didn’t show much interest in fixing this and the need wasn’t really there. But now good internet and adequate mobile reception are essential. The question is: Do I just have to accept it because it’s just the way it is, what other solutions are there and how far do my in-laws and Swisscom’s rights and obligations extend?
Thank you!!!
Mario