slow internet and hardly any mobile signal

Hello everyone

My in-laws, who started another family, live somewhat remotely in the Emmental with their 8 and 10 year old sons. Due to an illness that did not end well, it is now necessary for us to support the care on a daily/half-day basis. The problem: The internet is extremely slow and you only have cell phone reception at one corner of the house. We can’t work in the HO like this - and we would have to because we have a 45 minute journey. Up until now they have simply accepted this poor quality because they got used to it and HO wasn’t an issue either. In addition, until recently you also had a discount due to poor performance. But that was no longer the case because it no longer existed and there wasn’t much coming from Swisscom - probably too little insistence.

What are your rights and obligations so that you can finally have internet and mobile reception and we and others can also step in to look after the children? How can I help you? You can’t take care of it at the moment because of the situation - I’ll do that now. Of course, Swisscom didn’t show much interest in fixing this and the need wasn’t really there. But now good internet and adequate mobile reception are essential. The question is: Do I just have to accept it because it’s just the way it is, what other solutions are there and how far do my in-laws and Swisscom’s rights and obligations extend?

Thank you!!!

Mario

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Hello Mario

Swisscom has to ensure the basic supply in Switzerland.

She receives a lot of money for this. As I interpret your post, it doesn’t come close to achieving the required values.

do the checker test and a speed test

If the values ​​do not correspond to the basic service values ​​for 2021, please contact Swisscom.

PS: There is currently another thread running here with the same problem that is still looking for colleagues

Good luck

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@roku73 wrote:

If you have usable internet reception at the corner of the house in question (outside the window), a Internet-Booster might be the solution, at least for the internet, but not for the Swisscom TV:

[https://www.swisscom.ch/de/privatkunden/abos-tarife/inone-home/internet/internet-booster.html](https://www.swisscom.ch/de/privatkunden/abos-tarife /inone-home/internet/internet-booster.html)

The checker above mentions if a booster is possible/available there

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….keep on rockin'

Swisscom does not receive any money for basic services. Just to clarify that here too.

There is no personal legal right to mobile phone reception. When it comes to internet at home, the basic service mandate comes into play. The famous 10 MBit/s in download and 1 MBit/s in upload. Swisscom can provide this either via a physical line, via mobile communications or via satellite. Although the Emmental has a very beautiful landscape, it is very difficult and very expensive to develop.

Here, too, my advice: if the 10 MBit/s cannot be achieved and service provision via mobile radio is not possible, then ask for satellite. Must then be delivered.

And, as the others have already written, check to see what is currently being delivered on Anschluss and whether an expansion has already been announced. Various locations in the Emmental will be expanded in 2021.

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Hi! According to Swisscom is at the address: Download max. 26 Mbits/s and upload max. 10 Mbits/s" It may well be that it is enough for the basic supply. But I am looking for a solution that, on the one hand, enables the children to have modern internet (school, learning programs) and for us and other people caring for us to be able to arrange work and “hats” in the future.

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@WalterB I’ve been on the phone with Swisscom for a long time:

- Swisscom customer service: “Either you live in a nice place or you have good reception.” Funny 🙂

- Second contact Netzbau was extremely helpful and tried everything to find out more:

- The booster is not available there due to poor mobile reception - but I will clarify this with Swisscom Mobile

- The boarding school Anschluss is connected to an FTTS (1.5 km line)

- The situation in the surrounding buildings is slightly better (33 Mbits/s)

The only option I see is via mobile communications or upc cablecom, perhaps? Is there a possibility, for example, to install a repeater at a neighbor’s house higher up so that you can access the Internet via a hotspot? That would be a kind of booster, but installed from further away and on your own.

I’m just looking for ideas - because unfortunately that’s not how it works in the current situation.

But I’ll definitely do a speed check when I get back up there!

Thank you very much for all of your answers - I really appreciate it!

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@Tauleildieng10

If you actually already have a UPC cable connection, this is certainly the fastest way to get faster internet.

Can also be used in addition to the existing installation.

But of course it also costs extra.

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Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

A cable connection would certainly be best in this case, if it is really available in this location? As far as mobile reception is concerned, you could perhaps also look at another provider. Sunrise, for example, may offer better reception and therefore higher speeds.

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@Tauleildieng10

I can only agree with the others.

If the area is served by UPC Cablecom contact UPC and ask what you can deliver to this address. They also have good packages. Of course it makes sense to have everything from the same provider.

Since you are often stuck with “your” number, find out about number porting.

It would hardly make sense to widen a dirt road by any means possible if a main road or motorway can be used next to it. 😉

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4 days later

@Master @Werner @Samsi

Thanks… so upc none and other providers also use Swisscom Mobile it seems - otherwise word would get around and everyone would have Sunrise or something like that 🙂

I also now have a small glimmer of hope via Swisscom! Keep u posted and thank you for your answers, they have helped us to tackle the problem!

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a month later

The choice of connection technology for the Internet connection should be in accordance with:
[https://community.swisscom.ch/t5/Mobile/Wifi-Calling-scheint-nicht-zu-funktionieren/m-p/662138#M8881](https://community.swisscom.ch/t5/Mobile/Wifi- Calling-doesn’t-seem-to-work/m-p/662138#M8881)

the order listed. Voice telephony should be implemented redundantly:

[https://community.upc.ch/d/7374-nix-mehr-und-was-das-meant/4](https://community.upc.ch/d/7374-nix-mehr-und- what-that-means/4)

If the Internet connection is slow but the packet loss rate and packet round-trip time (RTT) are OK:

[https://mobilecommunity.ch/wbb/index.php?thread/326-salt-fiber-oder-salt-unlimited-surf-f%C3%BCr-heimnetzwerk/&postID=2526#post2526] (https://mobilecommunity.ch/wbb/index.php?thread/326-salt-fiber-oder-salt-unlimited-surf-f%C3%BCr-heimnetzwerk/&postID=2526#post2526)

The computers used should be in a location where a fast internet connection is guaranteed. These computers are then accessed remotely (for example: Remote Desktop).

https://de.wikipedia.org/wiki/Remote-Desktop

For remote access, only the screen output, keyboard input and mouse movements are transmitted over the Internet; a slow Internet connection is sufficient.

https://docs.microsoft.com/de-de/azure/virtual-desktop/rdp-bandwidth

For security reasons, remote access should only take place via an encrypted VPN tunnel! If the employer does not allow remote access to the company PC, remote access is implemented for this company PC via KVM-over-IP:

https://de.wikipedia.org/wiki/KVM-Switch

When it comes to remote access, the latency or packet turnaround time and the packet loss rate are crucial for performance.

[https://de.wikipedia.org/wiki/Package circulation time](https://de.wikipedia.org/wiki/Package circulation time)

https://de.wikipedia.org/wiki/Verz%C3%B6gerung_(Telecommunications)

For Internet connections via telephone cable (G.Fast/VDSL/ADSL), the shortest latency or packet turnaround times are achieved when vectoring is used (-> G.Fast + VDSL2).

https://de.wikipedia.org/wiki/VDSL2-Vectoring

If no vectoring is used, the Internet connection via the telephone cable should, if possible, be without interleaving or with low interleaving (interleaving low).

https://de.wikipedia.org/wiki/Interleaving

[https://community.swisscom.ch/t5/Archiv-Internet/Ping-Latenz-reduce/m-p/306091](https://community.swisscom.ch/t5/Archiv-Internet/Ping-Latenz-reduce/ m-p/306091)

be used.

In any case, technical support from the ISP (here: Swisscom) should clarify whether the Internet connection via the telephone cable can be optimized in terms of packet loss rate and latency/packet turnaround time.

Another note on implementing the Internet connection via mobile communications:

Measure cell phone reception outside the building with a network monitor. It may be possible to achieve an acceptable internet connection via mobile communications with an external antenna. See:

[https://community.swisscom.ch/t5/Mobile/4G-VoLTE-telefonieren-mit-externer-antenna-oder-analogem-telefon/m-p/654826](https://community.swisscom.ch/t5/ Mobile/4G-VoLTE-telephoning-with-external-antenna-or-analog-phone/m-p/654826)

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