WalterB Hello Walter, no, the box is not disconnected from the power supply.

Hello together

I am using the AppleTV Box (2nd Gen). Now that the app is finally running reasonably (but not completely!!) smoothly again, new problems are getting on my nerves:

-I switch the box off normally using the remote control. Whenever I switch it on again the next day, the question “Are you still watching?” pops up. Not a huge problem, but still annoying, as it is obvious that I can no longer watch after switching off.

-When I zap several channels down or up, the error message “Oops, something went wrong” appears.

I didn’t have either problem from the start! The box software is up to date. As far as I know, you can’t update the app manually (at least I couldn’t find a corresponding function in the BlueTV app under “Settings”).

Any ideas? Reinstall the app?

Greetings, Ändu

It’s working again for me, I just turned it on normally. Still too much “oops, something went wrong” and “are you still watching?”, but the main thing is that the picture no longer stalls 😄👍

Hello Werner

Thank you for the information, that doesn’t sound really good. It’s a real shame that the app runs so poorly and unstable (“oops, something went wrong”……if I got 5 Stutz every time I read this, I’d be rich a long time ago) . After all, the Apple Box can’t do anything about it, that’s good to know ;o). I really hope that Swisscom fixes the problem, because I have absolutely no desire to pay a lot just to constantly annoy myself.

Greetings, Ändu

Hello

I watch Blue TV via the app (Apple TV Box). For a few days now my picture has been freezing briefly every few seconds (the sound doesn’t cut out). Only the normal TV signal is affected. Streaming runs smoothly, both via the Blue TV and the Disney+ and Paramount+ apps. I haven’t changed a thing. Unplugging the Apple TV Box for a while, restarting the router, etc. didn’t help. Does anyone have an idea? The box’s software is up to date and restarting it via the app didn’t help either.

Since I’ve been watching BlueTV with the Apple TV box or via the app, I could write a book about all the problems and usually unplugging the Apple box solves the problem (just the fact that the thing doesn’t even have an on/off switch and you always have to unplug the cable, which is extremely annoying). The fact that the thing asks me every time I turn it on whether I’m still watching (of course I am, I didn’t turn it off yesterday) is the least of the problems. I justify the pain with the great signal (UHD, HDR), but slowly I can’t stand it anymore and I’m wondering whether I should install the old Swisscom Box again.

Greetings, Ändu