kaetho thank you. I’m actually starting to wonder about Swisscom’s answers.

I think the device concerned is my son’s iPhone. I thought that by installing my Security I would be able to remove the infection.

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    Nat45

    Why do you think the iPhone is always connected to Wi-Fi instead of the mobile network?

    Normally Apple devices are very secure against malware and in your case it is easier to operate the iPhone for several days without WLAN.

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    changed by WalterB

    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      WalterB Why is the iPhone always connected to wifi instead of the mobile network.

      Some people receive an older generation iPhone and have a prepaid subscription, such as Blue Kids Mobile, or a subscription with other service providers where data is limited. As a result, they use Wi-Fi at home rather than using up their mobile data. This is just an aside in this discussion.

      Sincerely Doremi

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      Nat45

      Would always go via the Guest WLAN so that your network cannot be accessed!

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      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      Nat45

      An iPhone is really very difficult to attack with malware and viruses due to the architecture of its operating system iOS, and therefore probably the least likely malware-infected device you have in your network 😀

      In order to make any progress at all following the exclusion procedure, it would now be important for you to really disclose all devices that are in your home network, regardless of whether they are connected via WLAN or LAN.
      Not only PCs with their respective Windows version, mobiles and tablets are important, but also all smart home devices such as web cams, sensors, household appliances connected via Wi-Fi, etc., because very often a malware perpetrator is not located on classic computers, but rather on smart home devices (also called IoT devices for “Internet of things”), as these are usually the easiest to attack from the Internet.

      To increase the basic protection of your home network against unwanted attacks from the internet, you should also check the web interface of your internet box to see whether “UPnP”, manual port forwarding or DMZ mode are still activated on the router in the network settings, which would tend to unnecessarily reduce the security of your home network if activated without further expertise.

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      Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

        The first thing to clarify is whether there are any foreign or unknown devices in the network; you could also manually block the devices in the My Swisscom app without changing the password, so you could test which device is causing problems without having to worry about the solar panels.

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          Nat45

          In my opinion you can leave out the Apple devices, but the other devices which are perhaps mainly Chinese, give the types.

          As I said, such devices if possible connect via the guest WLAN simply switch this on permanently.

          N.b. you had to change something in the WLAN standard to WPA 2 / 3

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          changed by WalterB

          Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

          • Nat45 has responded to this post.

            WalterB hoover is a dreame, Miele machines. I’ll look into how to do this when I’m at home.

            However I don’t know what WP2/3 is.

            When the suspicious activity took place, does that mean that the appliance was switched on? Because if that’s the case, it restricts the devices…

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            • WalterB has responded to this post.

              Nat45

              Yes, then you haven’t changed anything about WPA 2 /3 yourself if you don’t know it.

              Swisscom recommends always protecting the WLAN with a password. The WPA3 encryption type offers the best possible security, but only a few devices are supported. WPA2/WPA3 is therefore normally recommended. Please note that all WLAN devices must be reconnected after changing the encryption type.
              The WEP encryption type is not supported by the Internet Box as it is considered insecure
              .

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              Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.