On my current invoice I have a Betrag of a whopping CHF 30 for a reminder email that I have an outstanding invoice. So it came by email, not by post or courier. The Swisscom system generated it based on an automated dunning process.
Swisscom really enjoys customers who miss a Zahlung. It couldn’t be easier to earn money.
Hmmm, well… what can you say? The first reminder is free. If the invoice is still not paid within this Frist, a reminder fee of 30 francs will be charged for another payment reminder. If available, you can also pay an invoice later, i.e. postpone it. But of course it’s very easy to blame others. But unfortunately that’s how it works a lot these days. Of course it’s always someone else’s fault! Take yourself by the nose? None! If you think it’s an error, you have to contact the hotline anyway. Just as a note… reminder fees, regardless of the company, are absolutely common these days and sometimes even higher if you haven’t paid the invoices despite reminder(s)!!
Yes, absolutely my mistake. I admit that. I was in the hospital and it was my own stupidity that the Swisscom bills weren’t the first thing that came to mind. - So first consider, Samsi, whether there are circumstances that might make it difficult for someone to pay bills before you become a senior teacher.
It’s not about the reminder fees per se, but about proportionality. In this specific case, the reminder letter was automatically generated from the ERP. The costs would be entirely justified if a print and subsequent enveloping were to take place via a printer line and the document were sent with postage. But here we are talking about an electronic process in which the costs for the company are almost 0. Is it understandable now?
Still not? Reminder fees were allowed to be charged because it actually incurred wage costs to dun outstanding debtors. People had to sit down and write letters so that the money came in. So the defaulting payer was billed for the pro rata wage costs. This is the background to the reminder fees.
It’s simply the case that from the second reminder onwards you will be charged a fee of 30 francs, whether it comes by post or email doesn’t matter at first. If you want the fees back because of your circumstances, you have to discuss with the hotline whether there is anything that can be done. Nevertheless, a little tip: In Kundencenter you can also pay the invoices later (not available for everyone), i.e. extend the payment deadline! Alternatively, you can pay this immediately with a credit card or TWINT.
@Gigi40 wrote:
You really don’t understand, Samsi. A fee must have an economic background and this is simply not the case with an automated reminder via ERP.
Nonsense! She doesn’t have to! And if a company charges a fee of 20 for an automatic invoice by email, that’s just the way it is. This is not forbidden and every company can do it however they want. If the customers then run away, it is their own fault.
Oh dear… another one. A good point is that it is not banned. But it should be. In fact - and now you should know something about the law - it is no longer a compensation for expenses in an automated electronic process but a penalty. But criminal law is still in the hands of the state. It’s not that difficult to understand.
By the way, I’ve been waiting for a contact person in a chat with Swisscom for over an hour now.
@“x”#1180660Ok, if we want to put the lawyer out there. Of course it can be seen as a kind of punishment, but it is still not defined as such. Like if you ride black on the SBB. It’s not a “fine” that you get, but the fee you have to pay is “just” a surcharge. In principle, each company can determine the amount itself with its fees for services, late payments, etc.
Unfortunately, today everything is happening more and more automatically and you can only counteract this if you automatically activate the payment notification yourself, e.g. with e-bill.
Therefore help many families and older users who have problems with this new system.
Things are now getting even worse with public transport, where almost everything is done via cell phone and ticket machines are partly being phased out.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Hi Gigi40
The reminder fee is set out in the general terms and conditions:
These are part of your contract with Swisscom:
It is important that these are clearly defined. (Source, [Source](https://www.srf.ch/audio/ratgeber/ the amount of the reminder fee is a matter for the firma?id=12553175), Source)
As always with oversized opponents, I would choose dialogue instead of confrontation.
Bullying in the community certainly won’t work.
For example, you could trigger a callback - then you don’t have to wait an hour in the chat.
Good luck!
LG
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Of course, people have already sued the Federal Court (I don’t know whether it’s with Swisscom), but reminder fees can be charged if they are set out in the general terms and conditions. In addition, a Verzugszins of 5% should also be added, which most people don’t do or only do after several months.
This is the usual way today that a first reminder is free and then the second one costs, in the same way as with Swisscom. Legally speaking, reminders are goodwill and if there is a Frist of 10 days on the invoice, operations could be carried out on the 11th day (which of course no one does, it’s really exaggerated).
In Switzerland we can consider ourselves lucky that we can even get products and services on account. This is absolutely unusual in most countries, at least for private individuals, as it would not work at all due to payment practices. It is therefore to be hoped that our payment behavior will remain within the current framework and that the debtor losses will remain within an acceptable range for the companies. Maybe in the future everything will only be possible with advance payment via debit/credit card or Twint.
I always pay the Swisscom bill by credit card because I still have the benefit. Unfortunately, this cannot be done automatically and I have to trigger it manually every month at the same time as the other invoices.
I always receive the Swisscom bill by email because I have set it that way.
By the way, it is easier for a company to make money with people who pay the bills on time.
@Gigi40 wrote:
Yes, absolutely my mistake. I admit that. I was in the hospital and it was my own stupidity that the Swisscom bills weren’t the first thing that came to mind. […]
Recommend you from [https://www.swisscom.ch/de/privatkunden/hilfe/daten-und-rechnungen/rechnung-bezahlen/lsv.html](https://www.swisscom.ch/de/privatkunden/ hilfe/daten-und-rechnungen/rechnung-bezahlen/lsv.html) to download that PDF document - fill it out - print it - autograph it - send it via Snail-Mail.
This saves you from paying reminder fees the next time you are hospitalized and, if you do not agree with the charge, you have a few weeks to have the charge canceled.
Glotzologist
