Are you having this problem now, if so, probably after an update?
Was the TV-Box already 30sec. Switched off and on (no power)?
Is the TV-Box connected directly to the Internet Box via LAN?
If all else fails, you can perform a reset with a paper clip. In this case, it is important that the TV-Box is connected directly to the Internet box via LAN.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
The problem has now been isolated and reproduced. The problem affects installations where the imaging monitor has no audio output options (neither built-in speakers nor an audio out on the monitor). In this case, the box currently refuses to output sound completely.
We are currently working on a fix that will resolve the problem in a future release.
I connected the TV-Box 21 in the basement to a computer screen “AOC” without speakers via HDMI, the speakers are connected to the TV-Box.
For the speakers I use these at the link below and it works.
[https://www.apfelkiste.ch/macbook-notebook-laptop-loudspeaker-usb-aux-lautstarkeregel-rgb-schwarz.html](https://www.apfelkiste.ch/macbook-notebook-laptop-loudspeaker- usb-aux-volume-controller-rgb-black.html)
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Yes, it actually has an audio Anschluss on this screen, so the problem doesn’t exist. 😯
It could be that if you connect this part down in front of a monitor without an audio connection in between, the sound will work.
[https://www.apfelkiste.ch/hdmi-audio-kovnerter-adapter-auf-4k-hdmi-spdif-toslink-3-5mm-klinke.html](https://www.apfelkiste.ch/hdmi- audio-kovnerter-adapter-to-4k-hdmi-spdif-toslink-3-5mm-jack.html)
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
The special thing about the problem is that some people report that it still works. (?!?) Otherwise, I am also convinced that the audio driver was forgotten during the update / does not exist… since the software version was originally made for the latest box without an audio connection… There is already a report of one other users where the audio output on the box no longer works after the update. Technical support hasn’t gotten back to me yet….
@Plickaunne44 wrote:
The special thing about the problem is that some people report that it still works.
Why should there be something special?
Monitor without speakers and without audio output = No sound
Monitor without speakers but with audio output = sound
Roman has clearly written that Swisscom is working on it. Going on about it a dozen more times and making assumptions won’t help.
IT’S NICE IF YOU COULD REPRODUCE THE PROBLEM. SO I WAS ON THE PHONE FOR SEVERAL HOURS ON THE HOTLINE TO EXPLAIN IT. WENT TO THE SWISSCOM SHOP TO GET A NEW BOX BECAUSE NO ONE BELIEVED ME. THE SECOND BOX WAS ALSO THE SAME AFTER THE UPDATE. IT TOOK A LOT IN THE FORUM AND NO ONE HAD THE PROBLEM. MANY SAID IT CAN’T BE. NO ONE BELIEVED ME FOR TWO WEEKS…
IT’S NICE THAT YOU KNOW THIS NOW AND AFTER ALL THAT, I CONCIDENTLY FOUND OUT THROUGH A MA HERE IN THE FORUM THAT I’M RIGHT ABOUT THE PROBLEM. WHAT WAY IS THIS NOT TO GIVE A CUSTOMER WHO HAS THE PROBLEM AND ALSO REPORTED IT AND HAS INVESTED SO MUCH.
WHAT DOES A TECHNICAL PERSON RECEIVE FOR DETECTING THE PROBLEM? SECURE A WAGE…
SO THE PROBLEM EXISTS WITH ALL OLD BOXES AFTER THE UPDATE, MOST NCIHT NOTICE IT BECAUSE THEY DON’T USE THEM WITH SUCH A MONITOR WITHOUT AUDIO. HOWEVER, THERE MAY BE A MAJORITY OF PROBLEMS… FOR EXAMPLE WITH PROJECTS ETC.
IN ANY CASE IT NO LONGER COMPLIES WITH THE SCOPE OF SERVICES AND THE POSSIBILITIES OF THE BOX I HAVE OBTAINED. THIS NO LONGER WORKS BECAUSE OF THE UPDATE.
I’VE BEEN WATCHING TV WITHOUT SOUND FOR A MONTH NOW WITHOUT ANY RESPONSE FROM TECHNICAL SUPPORT AS WAS AGREED. THESE ARE THE PROBLEMS.
IN THE FORUM I SHOULD RECEIVE A DIRECT REPLY FROM SWISSCOM WHEN THE PROBLEM IS DETECTED…
I ask you to reconsider your behavior here in this forum! By the way, capital letters means shouting loudly. We can have normal discussions here, but please not in this way. If you always behave like this, you shouldn’t be surprised if others don’t feel like it! I personally have ZERO desire for this kind of thing! Thanks.
P.S. By the way, your record-breaking posts here in the forum are of no use to anyone. I’m wondering what you want to achieve with this? This won’t solve your problems or questions! The only thing you can achieve is a lock here.
Does Google also want to know which TV brand you have?
Is there a problem with my old monitor after the TV box software update because it doesn’t have an integrated audio output?
If there is to be a new release for this reason; It would be good for fans of the ‘preview function’ (in order not to have to watch the advertisements in a timely manner) (I have never seen this myself; but I think there is a need) if this were taken into account again.