@5Star wrote:

Hello everyone

The problem has already been reported to Swisscom and is being processed, but they are still quite at a loss as this error has obviously never occurred or been reported before:

After restarting the TV-Box, some recordings “disappeared” for me.

At first they were on the second TV, but then suddenly they weren’t anymore.

Restarting the box several times led to no change, which is why I called the hotline and wrote to the obvious expert directly. Box was restarted from Swisscom without success, the technician then said he had to forward it, and the recordings were no longer available on the app either.

Ok, about half an hour after the call I simply tried restarting again. Lo and behold: the recordings were back. Not on the 2nd box yet, but a little later it was there again without a restart.

Only on the app, logging out and logging in again is of no use, unfortunately the recordings remain “disappeared”!

It’s annoying, but I also understand that people at Swisscom are still at a loss.

Has anyone here had the same problem and not reported it? Perhaps more errors like this could lead to more clues?

First of all, thanks for the efforts of the technicians - of course I hope for “divine input”😉 so that this error can be found and eliminated!

@Sanderos

Thank you for your report. It actually sounds like the problem is for the same reason! The time frame is also appropriate.

Interestingly, you also have an affected UHD box like me. This would have no connection with the software update, since as far as I know this is not installed on the UHD.

The timing could at best be related to the replaying of the advertising markers that were mistakenly deleted…?🤔

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@5Star

Funny, I already had this problem with the recordings:

  • Recording available on TV-Box 5, but not on the Blue TV app
  • If I delete recordings on the Blue TV app, they are still available on the TV-Box 5
  • Recordings on the 2nd TV-Box 5 are not available, but they are on the 1st TV-Box 5 and on the app

If I remember correctly, my recordings of the Captain Future show on the DMAXX channel were affected. But it only appears sporadically and hasn’t bothered me so far.

I will contact the person responsible and ask how we can pursue this issue further.

Greeting

Chris

Show original language (German)

Exciting - had discussions with Level 2 but found that the error information was not properly understood because they first forwarded the case to iOS, then very quickly received a call from this department, which then determined that they were not responsible and sent it to Level 3 wanted to escalate. I referred to my post here, but wasn’t really interested

The next thing I got was a message saying “the services are working again”…?????

The error just occurred again…so I wrote again that it wasn’t done. I’m excited to see what happens next, I asked for Blue Premium for free until the error can be fixed.

The recordings are no longer available on the app or via the web, while restarting the box or emptying the cache sometimes fixes the error (unfortunately not permanently)…

The understanding for the difficult situation remains, but the nerves have become a little “blanker” 😏

Show original language (German)
a month later

Hello,

I had the same problem recently too. Various Seasons and films that I had recorded between mid-August and mid-September suddenly disappeared.
After clearing the cache, the recordings were available again. Maybe this helps?

Show original language (German)

It seems to me that clearing the cache solves the problem - I had it again a few days ago after a long time and it helped there too.

It might make sense to add the “Empty cache” item to the menu, as this is currently an unofficial function.

Show original language (German)
2 months later

Hello, my films are constantly being deleted or are no longer playable. I assume that the servers are malfunctioning and the recordings are no longer being allocated correctly. What would happen if my bank account were to be affected in the same way? I would withdraw my money immediately before it disappears into nowhere. Ps. I have bought enough storage but apparently that doesn’t help much.

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    Schaujaustiold21

    A pretty bad comparison with money in a bank account! But to get to the point… No, there is no server malfunction or anything like that. If there were, the forum would be full of complaints. Recordings are automatically deleted after 2 years. If you don’t want this, you have to archive the recording before.

    Show original language (German)
     changed by Samsi
      3 months later

      Hello together

      We now also have a problem with the recordings. All of them are gone, including the archived ones.

      They can’t even be found in the recycle bin, even though they were only removed yesterday.

      We installed the new TV Box 5 about 2 weeks ago.

      Kind regards

      Show original language (German)

        Black Mamba

        Thank you very much for the tip. Unfortunately, the recordings are still gone. Probably because the archived posts were older than 2 years, although it is always said that the archived posts are not automatically deleted…

        Show original language (German)

            Flirumme44

            as specified by @DanielD the “not archived” records are automatically deleted after 2 years

            on the other hand, the space available for records (archived or not) is limited depending on the subscription
            so if the space is full, the oldest records are automatically deleted
            to avoid this, you need to delete unnecessary records regularly to free up space
            or, if absolutely necessary, increase the overall space for recordings by modifying the subscription
            the standard is 250 hours, but some subscriptions go up to 2000 hours

            Show original language (French)
             changed by Black Mamba