Hello @5Star
The only thing that could happen was if you switched your TV subscription from L to S, because the S TV subscription has much less storage space than the L subscription.
But you will see a warning there if you make such a change.
Otherwise I haven’t heard anything special here in the forum like @POGO 1104.
Every film that you delete is still in the trash for 30 days before it is completely deleted. From there you can always make it again.
Greetings Lorenz
The problem is that no one has really experienced it yet. I know about undoing deleted ones. The inexplicable thing is that it hasn’t been deleted at all, but depending on the situation it’s not always visible until something changes that.
The case is already being examined at the 3rd level and there remains hope that the error can be identified sooner or later - but I can see the difficulty if this is the first case. As we all know, hope dies last😌.
It can hardly be a fault with the boxes, otherwise the app and web access would work. Nevertheless, I deleted the cache on one box, which led to a restart. Uwas currently visible again, but not on the web and app
Hello @5Star
I’ve been having similar problems for a week or two. I have Swisscom TV on a TV Box UHD, two Apple TVs, iPhone, iPad and on a MAC (browser). Recordings no longer appear on all devices. If I make a recording, I only have it on some of my devices. On the other devices, the recording will only be displayed after hours.
If I delete a recording, it is not deleted everywhere. The “marker” of “Continue watching” is also not properly synchronized. A logoff/logon on the devices did nothing.
@5Star wrote:
Hello everyone
The problem has already been reported to Swisscom and is being processed, but they are still quite at a loss as this error has obviously never occurred or been reported before:
After restarting the TV-Box, some recordings “disappeared” for me.
At first they were on the second TV, but then suddenly they weren’t anymore.
Restarting the box several times led to no change, which is why I called the hotline and wrote to the obvious expert directly. Box was restarted from Swisscom without success, the technician then said he had to forward it, and the recordings were no longer available on the app either.
Ok, about half an hour after the call I simply tried restarting again. Lo and behold: the recordings were back. Not on the 2nd box yet, but a little later it was there again without a restart.
Only on the app, logging out and logging in again is of no use, unfortunately the recordings remain “disappeared”!
It’s annoying, but I also understand that people at Swisscom are still at a loss.
Has anyone here had the same problem and not reported it? Perhaps more errors like this could lead to more clues?
First of all, thanks for the efforts of the technicians - of course I hope for “divine input”😉 so that this error can be found and eliminated!
Thank you for your report. It actually sounds like the problem is for the same reason! The time frame is also appropriate.
Interestingly, you also have an affected UHD box like me. This would have no connection with the software update, since as far as I know this is not installed on the UHD.
The timing could at best be related to the replaying of the advertising markers that were mistakenly deleted…?🤔
- Solutionselected by JanineZ
Funny, I already had this problem with the recordings:
- Recording available on TV-Box 5, but not on the Blue TV app
- If I delete recordings on the Blue TV app, they are still available on the TV-Box 5
- Recordings on the 2nd TV-Box 5 are not available, but they are on the 1st TV-Box 5 and on the app
If I remember correctly, my recordings of the Captain Future show on the DMAXX channel were affected. But it only appears sporadically and hasn’t bothered me so far.
I will contact the person responsible and ask how we can pursue this issue further.
Greeting
Chris
Exciting - had discussions with Level 2 but found that the error information was not properly understood because they first forwarded the case to iOS, then very quickly received a call from this department, which then determined that they were not responsible and sent it to Level 3 wanted to escalate. I referred to my post here, but wasn’t really interested
The next thing I got was a message saying “the services are working again”…?????
The error just occurred again…so I wrote again that it wasn’t done. I’m excited to see what happens next, I asked for Blue Premium for free until the error can be fixed.
The recordings are no longer available on the app or via the web, while restarting the box or emptying the cache sometimes fixes the error (unfortunately not permanently)…
The understanding for the difficult situation remains, but the nerves have become a little “blanker” 😏
Hello, my films are constantly being deleted or are no longer playable. I assume that the servers are malfunctioning and the recordings are no longer being allocated correctly. What would happen if my bank account were to be affected in the same way? I would withdraw my money immediately before it disappears into nowhere. Ps. I have bought enough storage but apparently that doesn’t help much.
Schaujaustiold21 Are records older than two years disappearing? They are automatically deleted if they are not archived manually.
A pretty bad comparison with money in a bank account! But to get to the point… No, there is no server malfunction or anything like that. If there were, the forum would be full of complaints. Recordings are automatically deleted after 2 years. If you don’t want this, you have to archive the recording before.
as specified by @DanielD the “not archived” records are automatically deleted after 2 years
on the other hand, the space available for records (archived or not) is limited depending on the subscription
so if the space is full, the oldest records are automatically deleted
to avoid this, you need to delete unnecessary records regularly to free up space
or, if absolutely necessary, increase the overall space for recordings by modifying the subscription
the standard is 250 hours, but some subscriptions go up to 2000 hours
Black Mamba Thank you very much, we still had enough memory available. It’s annoying because 2 important documentations are affected, but there are bigger problems in the world. Thanks for the tips and explanations.