Recordings disappeared

You completely misunderstood something. It’s not about WHERE the recordings are stored, but about an error at Swisscom which I have described in full.

Unfortunately, things continue happily…😏

Everything was fine this morning - now switched on again and the recordings

miss.

I’ll call support again straight away, it’s now massively annoying and needs to be escalated.

The problem is that no one has really experienced it yet. I know about undoing deleted ones. The inexplicable thing is that it hasn’t been deleted at all, but depending on the situation it’s not always visible until something changes that.

The case is already being examined at the 3rd level and there remains hope that the error can be identified sooner or later - but I can see the difficulty if this is the first case. As we all know, hope dies last😌.

It can hardly be a fault with the boxes, otherwise the app and web access would work. Nevertheless, I deleted the cache on one box, which led to a restart. Uwas currently visible again, but not on the web and app

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@5Star wrote:

Hello everyone

The problem has already been reported to Swisscom and is being processed, but they are still quite at a loss as this error has obviously never occurred or been reported before:

After restarting the TV-Box, some recordings “disappeared” for me.

At first they were on the second TV, but then suddenly they weren’t anymore.

Restarting the box several times led to no change, which is why I called the hotline and wrote to the obvious expert directly. Box was restarted from Swisscom without success, the technician then said he had to forward it, and the recordings were no longer available on the app either.

Ok, about half an hour after the call I simply tried restarting again. Lo and behold: the recordings were back. Not on the 2nd box yet, but a little later it was there again without a restart.

Only on the app, logging out and logging in again is of no use, unfortunately the recordings remain “disappeared”!

It’s annoying, but I also understand that people at Swisscom are still at a loss.

Has anyone here had the same problem and not reported it? Perhaps more errors like this could lead to more clues?

First of all, thanks for the efforts of the technicians - of course I hope for “divine input”😉 so that this error can be found and eliminated!

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@Sanderos

Thank you for your report. It actually sounds like the problem is for the same reason! The time frame is also appropriate.

Interestingly, you also have an affected UHD box like me. This would have no connection with the software update, since as far as I know this is not installed on the UHD.

The timing could at best be related to the replaying of the advertising markers that were mistakenly deleted…?🤔

Exciting - had discussions with Level 2 but found that the error information was not properly understood because they first forwarded the case to iOS, then very quickly received a call from this department, which then determined that they were not responsible and sent it to Level 3 wanted to escalate. I referred to my post here, but wasn’t really interested

The next thing I got was a message saying “the services are working again”…?????

The error just occurred again…so I wrote again that it wasn’t done. I’m excited to see what happens next, I asked for Blue Premium for free until the error can be fixed.

The recordings are no longer available on the app or via the web, while restarting the box or emptying the cache sometimes fixes the error (unfortunately not permanently)…

The understanding for the difficult situation remains, but the nerves have become a little “blanker” 😏

It seems to me that clearing the cache solves the problem - I had it again a few days ago after a long time and it helped there too.

It might make sense to add the “Empty cache” item to the menu, as this is currently an unofficial function.