Activating BMW i4 E-Sim does not work

    • Hello

    I have activated an e-Sim on my company subscription. This E-SIM is visible and active in the Swisscom cockpit. If I now go to the MyBMW app via Menu: Personal ESIM (activate ESIM), on the next page I get the information about the country (Switzerland), mobile phone provider (Swisscom) and then enter my mobile phone number (079xxxxxxx) and will then be redirected to the Swisscom cockpit. I then receive the error message: Unfortunately, this service is currently not available to you. We are working on implementation. I reported this to BMW and they told me that this is a Swisscom issue. Who can help me here?

    Thank you very much

    Greeting

    Mark

    Show original language (German)

    • According to current information from the Swisscom business hotline, this should only work for Natel go subscriptions from around April 1st, 2023. I’m excited…

      Tri_Tom_0-1676461449852.png

    @Vofeiha28

    It’s best to open a fault ticket with BMW and Swisscom and be persistent, i.e. demand that the two companies sort things out between themselves. At Swisscom you can find support here:

    Tel. 0800 800 800

    or

    Private customers: Contact via hotline, chat, message | Swisscom

    Here you may only have to request that the case be escalated to 2nd level support, who should sort this out together with BMW if necessary.

    Show original language (German)

    In fact, activating the BMW eSIM is currently only possible for private customers. Unfortunately, Swisscom does not currently offer company subscriptions for technical reasons. However, Swisscom is working on it, but I don’t know an exact date.

    Doesn’t really help you though…

    Show original language (German)
    6 days later
    6 days later

    Please let me know if you were able to solve the problem. Unfortunately it still doesn’t work for me. I’ll try to create a ticket via corporate customer support next week.

    Greeting

    Mark

    Show original language (German)
    8 days later

    According to current information from the Swisscom business hotline, this should only work for Natel go subscriptions from around April 1st, 2023. I’m excited…

    Tri_Tom_0-1676461449852.png

    Show original language (German)
    • hed likes that.
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     siehe Screenshot 😔

    This post is in English

    I’ve had the same problem since January! It doesn’t work and no one is responsible. On my second BMW I no longer chose the accessories… For what they pay 400 Stutz… if they can’t get it to work

    Show original language (German)