Short (approx. 1-2 seconds) interruptions when playing online with the Internet!

PPaubario19 · Dec 6, 2022

Short (approx. 1-2 seconds) interruptions when playing online with the Internet!

Hello,

A few months ago I bought a new processor with cooler and a new motherboard for my PC.

CPU: Intel Core i7 10700

Motherboard: Asus TUF Gaming Z590 PLUS WIFI

Since the upgrade I have had occasional short interruptions from the internet. At least I assume it is the Internet. It happens to me in the game League of Legends and is as follows. The image remains frozen briefly for about 1-2 seconds and during this time I can still click and carry out actions in the game (without visual illustration) and as soon as the “freeze” is over, the game jumps forward for 1-2 seconds The above actions are still carried out. This is very annoying. I already have current drivers on the PC, the WIFI is disabled and I only play with LAN. I hope I was able to illustrate the problem somewhat. And if more information is needed, I can send it.
And maybe someone even thinks it’s not the internet, which can be a good thing. 🙂

I’m happy for any help!

hed · Dec 6, 2022

@Paubario19

How is your PC connected to the router?

If via WLAN, please try connecting with a Gigabit Ethernet cable.

PPaubario19 · Dec 6, 2022

With LAN on a switch then from there to my PC with LAN

5018 · Dec 6, 2022

Current drivers for the network card in the PC?

What kind of switch? Since the problems started with upgrading the PC, I think 99.9% that it is a problem in the PC.

hed · Dec 6, 2022

@Paubario19 wrote:

With LAN on a switch then from there to my PC with LAN

@Paubario19

Everything Gigabit Ethernet throughout?

To isolate the error, please connect the PC directly to the router without the switch.

PPaubario19 · Dec 6, 2022

Screenshot (12).png

5018

That’s all that’s left installed for the network.

The switch is a TP-Link TL-SG108.

The exciting thing is when I put an additional switch in the room where the PC is (which I had before) to connect my PS4 and PC to the Internet at the same time, I don’t have a connection on the PC, but I do have a connection on the PS4. It is not the same switch as the one in the multimedia distributor.

PPaubario19 · Dec 6, 2022

@hed I should try it out, but it’s not that easy to test. Because it doesn’t happen regularly but very spontaneously and sometimes not for 1.2 days.

hed · Dec 6, 2022

@Paubario19

Then you just have to leave the “flying” installation in place for a few days or 2-3 weeks.

If the problem continues to occur, then you know that the network/switch can be ruled out as the cause of the problem. If this solves the problem, you’ll know where to look next.

hed · Dec 6, 2022

@Paubario19 wrote:

@5018

…

It is not the same switch as the one in the multimedia distributor.

…

@Paubario19

You may have a so-called split installation, i.e. a gigabit Anschluss is divided into two LAN sockets. Such installations always lead to major problems.

PPaubario19 · Dec 6, 2022

@hed It’s a little awkward in a larger house from the top floor to the basement.

One idea is: Since my brother is connected to his PC via the Switch and plays the same game as me and doesn’t have any such interruptions, could one exclude the Switch?

PPaubario19 · Dec 6, 2022

@hed Maybe, but I had no problems with the switch before the upgrade. And now I don’t use any additional ones. PS4 via WiFi

hed · Dec 6, 2022

@Paubario19 wrote:

@hed It’s a little complicated in a larger house from the top floor to the basement.

One idea is: Since my brother is connected to his PC via the Switch and plays the same game as me and doesn’t have any such interruptions, could one exclude the Switch?

@Paubario19

No, if everything is wired via a split multimedia installation, this can lead to very insidious problems, i.e. one device can handle the situation better than another.

hed · Dec 6, 2022

@Paubario19 wrote:

@hed Maybe, but I had no problems with the switch before the upgrade. And now I don’t use any additional ones. PS4 via WiFi

@Paubario19

If a split multimedia installation is involved, one PC can handle the situation better and the other worse.

As I said, it’s just a guess, but before you troubleshoot the end device (= new PC), you have to make sure that the foundation (= network) is working 100% correctly.

And that’s exactly what you could find out, for example, with a direct connection after the exclusion process.

HP · Dec 6, 2022

Hello Paubario19
The mainboard is advertised with Turbo LAN: [https://www.asus.com/ch-de/motherboards-components/motherboards/tuf-gaming/tuf-gaming-z590-plus-wifi/](https://www .asus.com/ch-de/motherboards-components/motherboards/tuf-gaming/tuf-gaming-z590-plus-wifi/) (click Learn More below)
Is there more visible in the settings? Maybe changing the settings will help.

hed · Dec 6, 2022

@HP

As a rule, such Turbo, GTX, Ultra, Warp9,… settings cause more problems than benefits, i.e. you should switch this stuff off.

hed · Dec 6, 2022

@Paubario19

If your Internet Anschluss is faster than 100 Mbit/s, you can easily find out whether your installation is at least gigabit throughout. Please run a speed test with the new PC as it was originally connected with the error:

www.speedtest.net

If you reach a maximum of 100 Mbit/s, you know that the network is not consistently Gigabit Ethernet and then you also know where to start with the renovation.

PPaubario19 · Dec 6, 2022

@hed How can I identify a split installation?

PPaubario19 · Dec 6, 2022

@HP I could try it, I haven’t done anything that has helped yet.

hed · Dec 6, 2022

@Paubario19 wrote:

@hed How can I identify a split installation?

@Paubario19

If you take a photo of the multimedia distributor and an open junction box where you can see the connected installation cable and post it here, this should at least be visible to the installation experts here in the forum.

But first I ask you to carry out the speed test according to post #16, that should be easier.

PPaubario19 · Dec 6, 2022

@hed No, I don’t have a universal Gibabit internet, but rather one that is very far away from it. We live away from the village and Swisscom only brings copper over an overhead line and the performance is a maximum of 22Mbit/s.

A renovation to improve the cables in the house is planned but Swisscom isn’t doing anything because they don’t have to on their part.

What may tell you more than me are the diagnoses from the Intel PROSet Adapter Configuration Utility.

Cable test results [12/06/2022 5:50:49 p.m.]:
Cable Quality Status: Failed
Either the cable quality is poor or there is no cable connected. Possible causes: Bad cable, bad Anschluss, or speed/duplex mismatch. Make sure the speed/duplex setting on the switch/hub is configured for auto-negotiation.
Cable Integrity Status: Failed
The test found a bad connection. Distance to the problem: 225 meters.

So 225 meters, there is a problem with Swisscom.

Hardware test results [12/06/2022 5:46:18 p.m.]:
Register status: No errors detected
EEPROM status: No errors detected
FIFO status: No errors detected
Interrupt status: No errors detected
Loopback test(s): No errors detected
NVM health status: Failed

And that is the test for the hardware.