Swisscom Assistant finds that the time on my PC is incorrect

From time to time, the Swisscom Assistant finds that the time on my PC is incorrect: “My Swisscom Assistant has determined that the time on the computer is not correct”.

The time is perfectly correct. I also checked whether the BIOS/UEFI might have the wrong time. But that is not the case.

Why is the Swisscom Assistant wrong? Error in the app?

Thanks for the support!

(By the way, I also wonder why the Swisscom login automatically gave me such a stupid username, but that’s another chapter…)

@hed

The country variant is German (Switzerland), and I have not corrected/moved the time.

In my opinion, the Swisscom Assistant makes sense as an official help tool from the provider Swisscom and for easy management of the router.

(By the way, I’ve since found out that you could change the username, i.e. the display name, in the profile. Because I’m lacking imagination today, I’ll leave it alone…)

@hed

Dear hed, thank you very much for the support.

I’m not a run-of-the-mill, clueless user of many things on the PC. In certain areas, I appreciate applications that save you from having to learn detailed technical knowledge.

You write: If the system time is correctly synchronized via NTP server… That’s where I get the 0815 no idea syndrome again. Where would I check this synchronization via NTP server in my Windows 11 system? Settings? Control Panel? I could now google “NTP server”, but maybe it’s quite simple?

I just checked the control panel.

It says that the time is synchronized with the server time.windows.com, for the time zone Amsterdam-Berlin-Bern…

Exactly - it’s also strange that the Swisscom Assistant message doesn’t always appear, but rather every third time when the PC is started. And above all, the message appears when I haven’t activated an internet connection yet - that’s where I would understand it best.

Then I’ll leave the “problem” as it is because it doesn’t sound like anything serious…

@hed

Normal time, displayed on a minute basis, like the radio clock on my wall.

Battery: I bought this PC new a week ago. But the old PC had the “problem” with Windows 10 for a few months. I’d rather not have to change the battery just for this annoying problem.

I would rather uninstall the Swisscom Assistant.

My suggestion: the Swisscom Assistant could give more detailed information about which time doesn’t suit him.

So now I have to lay down my head for a few hours…

@WalterB

Looks exactly like that to me.

@hed

I will report the problem to Swisscom. Thanks for the support!

I just wanted to quickly explain why the time report thing actually bothers me so much.

The Swisscom Assistant displays the incomprehensible message in a window that cannot be moved or placed in the background. You can partially view other windows if you look around the Swisscom Assistant window. The Swisscom Assistant wants to tell you: I am important.

And if you then choose the actions Fix or Close, then nothing happens - there is no confirmation message, nothing. This is poorly designed, poorly programmed. Swisscom Assistant: zero points.

@all

I’m just dreading the fact that I’m going to have to join the queue on 0800 800 800 and explain EVERYTHING I’ve learned from you so far. Sigh…

Does the Swisscom customer phone actually not keep track of what’s going on in the community discussions?