Reset email password…

  • How can I reset my name password without having to enter the old one?

    Show original language (German)
    • ml63

      In Kundencenter there is only this option to open a new password if you no longer know the old one.

      There is no reset.

      E-Mail-Password.jpg

    How do I reset it without having to enter the old password. Otherwise it makes no sense at all!

    I want to reset it!
    My Swisscom always asks me to enter the old PW…

    Show original language (German)
    • WalterB has responded to this post.

      Hello @ml63

      Where are you?

      If you want to change the email password, you have to go to Kundencenter and you don’t have to enter the old password to change it, as already mentioned.

      Greetings

      Muhammad S

      Show original language (German)
        a year later

        Hello - I don’t remember how it came about - they are the email addresses from the internet subscription - and I probably added the other two service packages light there somehow - or Swisscom did this once - I have no idea. Since one of these two is a very important “box”, I would like to practice with the other how to put it into the main 5 package first. However, the process requires the password from the service package light, which I no longer remember - and back then there was no option to set up the “notification channels”. So I have so far failed to set a new PW there. - I was already able to successfully “pull” an account from the set of 5. But my problem is that, as in the screenshot above, the option of resetting the PW via the portal is not available. - This probably has to do with the fact that this is not really integrated into the account and is only displayed (so with only r rights…).

        Show original language (German)
        8 days later