Language Problem - French/Italian mix

  • Hello Swisscom

    Since yesterday the “Swisscom Community” Customer Area for French-speaking people and in Italian mixed with French, Bug on my browser or general Bug?

    Screenshot 2020-08-21 at 09.31.19.png

    Cordialement Doremi

    Show original language (French)
    • Black Mamba and DanielD like that.
    • Good morning,

      The agency that hosts our Community has been carrying out updates for several days. So, for the majority of us, the pages are published in a mix of French, Italian and English with from time to time a small transition to German.

      Don’t worry, this is not a new display that we are testing 😉. A fix should be quickly implemented so that each user browses the Community only in the desired language.

      We apologize for the inconvenience caused.

      Happy Sunday everyone!

    Good morning,

    The agency that hosts our Community has been carrying out updates for several days. So, for the majority of us, the pages are published in a mix of French, Italian and English with from time to time a small transition to German.

    Don’t worry, this is not a new display that we are testing 😉. A fix should be quickly implemented so that each user browses the Community only in the desired language.

    We apologize for the inconvenience caused.

    Happy Sunday everyone!

    Show original language (French)

    Thank you for these explanations. We are reassured.

    I would like to point out to you that your message was announced to me by “Nathalie S responded…” In French this could be considered as a lack of agreement….

    Show original language (French)
    6 days later

    I am registered in French mode, but the “front end” pages are in Italian. No way to change. I manipulated from fr to it and back to fr, but without result. Is this a bug?

    Show original language (French)

    @jicubef

    read the previous messages on the subject and in particular that of @NathalieSI Forum moderator

    ---———————————————- ————————————————– ————————————

    Good morning,
    The agency that hosts our Community has been carrying out updates for several days. So, for the majority of us, the pages are published in a mix of French, Italian and English with from time to time a small transition to German.
    Don’t worry, this is not a new display that we are testing
    . A fix should be quickly implemented so that each user browses the Community only in the desired language.
    We apologize for the inconvenience caused.

    Happy Sunday everyone!

    Show original language (French)

    “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

    2 months later

    So since August 23 and Nathalie’s response, the mixing problem has not yet been resolved… This must be a really complicated problem.

    We could add that the parameters chosen concerning the display of message dates and the order in which we wish to see the messages are absolutely not followed… I asked to have the most recent message first and all dates and not X hours ago, yesterday, etc. I did the maneuver X times, but it didn’t change anything. It’s still a complete hodgepodge…

    Show original language (French)

    Hello @Anastasie

    The problem with the display of titles in Italian on the Community home page in French was corrected this summer.

    Concerning the display of dates, the display of “relative” dates (the ones I use personally) displays:

    - the day of the week for messages that are 1 to 6 days old

    - “yesterday” for messages from the previous day

    - "x hours ago, for messages published less than 24 hours ago

    If you opt for displaying “absolute” dates, the days of the week will be replaced by “x days ago” and “yesterday” by “1 day ago”.

    In all cases, to know the precise date and time, simply hover the cursor over the date concerned.

    Cordialement

    Show original language (French)

      @LeylaG, Thank you very much for the tip to see the exact time of recording! I didn’t know this trick. Now it remains to be able to read the messages with the last message at the top and not the first! Do you have another tip for me?!

      Show original language (French)

      According to a response received (sorry, but I don’t remember exactly who *), the fault is known and should be corrected… The only thing is that we don’t know when… I’m not a computer scientist , but I imagine it shouldn’t take forever to remove a simple E (Unresolved Topics)…. but with Blue TV, you have to expect anything.

      * I would love to be able to simply browse the flow of messages on this subject, but it is impossible unless we do X number of maneuvers so as not to lose what we have already written. I think it was Stephanie C, but I’m not 100% sure. My apologies.

      Show original language (French)

      @Anastasie

      Unresolved topics -> Unresolved topics: yes that’s well seen, congratulations, but it remains a grammar detail, not necessarily very serious or urgent at the moment

      the hare raised by @Doremi concerns subject groups in English

      example Channels & Content instead of Channels & contents in French

      > I would love to be able to simply browse the flow of messages on this subject, but it is impossible unless we do X number of maneuvers so as not to lose what we have already written…

      __A tip on this point:* open several tabs in the browser with Swisscom Community (Swisscom Community)

      each tab with its own utility or function: reading, writing, different topic, etc.

      this allows a better vision and simple reading of the message flow, without loss of data in progress

      without having to reload pages and later return to a subject to answer it

      Show original language (French)

      “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

      24 days later