No internet despite DHCP option 60 & WAN IP & registration

@Fridiostei23

As far as I know it is not possible to operate the Internet-Box 3 in bridge mode?

[/t5/Router-Hardware/Bridge- Modus-Internet-Box-3/td-p/614872](https://community.swisscom.ch/t5/Router-Hardware/Bridge- Modus-Internet-Box-3 /td-p/614872)

but

[/t5/Internet-Wissensbox/Connection-an-ein-Ger%C3%A4t-weiterleiten-dank-DMZ-funktion/ta-p/522510](https://community.swisscom.ch/t5/Internet-Wissensbox /forward-connection-to-a-device-thanks-to-the-DMZ-function/ta-p/522510)

@Fridiostei23 try here: “‘100008,0001,xxx fw dhclient’”

Attention " and’ are important. Since it is a G.Fast Anschluss, the Zyxel may not be accepted.

Otherwise ask Studerus.

DHCP 60 string (variable) in detail:

Provider_ID,0001,Cisco,WAN_MAC_ADDR,FIRMWARE,FIRMWARE_VERSION,SERIAL
100008,0001,Cisco,ffff.ffff.ffff,C890-UNIVERSALK9-M,15.1(4)M2,FCZ1234ABCD

There is apparently a problem with Swisscom’s registration system: [/t5/Router-Hardware/Wechsel-Internet-Box-2-auf-Internet-Box-3-no-Internet/m-p/619455#M30096](https://commu nity.swisscom.ch/t5/Router-Hardware/Wechsel-Internet-Box-2-auf-Internet-Box-3-kein-Internet/m-p/619455#M30096)

Then I found the “workaround” that you could try:

"

A workaround, but it doesn’t always work:

switch off the old router and then switch it on again. Wait until everything is online again. Then switch off the old router again and put the new router into operation.

"

@millernet the BNG problem (registration of new routers on an existing Anschluss) should no longer exist according to @5018.

@Fridiostei23 what kind of WAN IP do you get

What puzzles me is the statement that you can just start surfing at Sunrise without option 60. But I’m not a “Swisscom ready” specialist. So have you been to Sunrise before and your subscription is still running? The device is activated on the same Anschluss or Can operated?

@Fridiostei23 DHCP option 60 is also important to Sunrise. If your Anschluss has not yet been switched to Swisscom (which speaks against you getting an Internet Connect with the IB3). I think it’s still a BNG problem.

@Fridiostei23 the DCHP 60 option is precisely there to offer various services / ISPs on one line when they have been booked.

I have exactly the same problem, but with FTTH.

After registering on swisscom.ch/access, no internet with a third-party router.

Tried registering about 10 times.

Internet Box 3 works without any problems.

@manu77

If you have configured everything correctly (VLAN ID 10 and the correct values ​​in the DHCP option 60) and have a normal FTTH-Anschluss (i.e. not XGS-PON with 10 GBit), then it is the already known router registration problem.

If so, you have 2 options:

- Wait 1-2 weeks until the platform problem is probably definitely solved

- Convince the first level support to connect you with the 2nd/3rd level support during office hours in order to manually enter your router in the registration database

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@Fridiostei23 wrote:

@Werner Thanks Werner for the input and suggestion. 👍

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Of course, it is also important that your configuration is correct, because this is usually the main problem with a third-party router and not the registration.

Have you had this router before on Anschluss, or is it a first?

@Werner Yes VLAN and DHCP 60 are entered correctly.

In my opinion, xgs-pon has not yet been activated in our property; the normal 1.25gbit spf+ module was also included in the Internet box 3.

I had already been in contact with support today, but I was quickly informed that Swisscom does not provide free support for third-party routers. Of course the whole thing wasn’t helpful…

After trying for several hours, I’ll give it up now.

Today was my first of 14 test days that I have with Swisscom to decide to change provider, but if it continues like this the decision will be easy.

@Fridiostei23 I also have a UDM Pro but also unsuccessful with FTTH.