I’m also not a fan of the “don’t upgrade” option.
Ultimately, the increased support effort will be passed on to all customers.
If there’s a choice, then it’s the option between “normal mode and dark mode”, as is possible with almost every system these days. But there is already enough discussion about this elsewhere.
Please contribute something to the forum and tell us the correct name of the non-dark mode. Anything else is a waste of time and space.
And yes, I’ve been a part-time teacher and coach for half my life, a “professional deformation” so to speak. I’m happy to take on the challenge of whoever gets tired quicker, me in teaching or you in criticizing it.
Exactly.
Challenge? Or what?
So, I give up and you win.
I have to go back to “productive” measurable work tomorrow…
Probably for the majority here in the country.
PS: I contributed a lot to this forum or “before forum” before your time, until people like you came along… Mr. Senior Teacher or whatever.
#user63
Hello Domi
First of all, bravo for your idea.
My idea would be that everyone who doesn’t want the new dark mode gets an HD box (I also have one),
whereupon OS 3.2 offers the option of switching dark/light.
Would that be something? There are still many HD boxes in use. So if all the plagued UHD and New TV-Box dissatisfied people prefer a change, this would be the solution…………
Sorry, that had to happen
Stay healthy
Greetings tinu 😉
@mazel an even better idea than the downgrade!
In this way, customers could be better “indoctrinated” into the new OS 😂. Most people will certainly not be satisfied with the fact that it is only HD and will quickly give up on the “dark mode” problem for the UHD functionality.
All of this logistics is certainly a problem. The box was actually just a rental product that would have had to be returned. Anyone who has done it and now wants to do it again is putting an unnecessary burden on themselves in this situation, which is certainly stressful for the postal service.
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Dominik
@DomiP with the HD box there is a catch with the “season info more for series” there was also some complaining.
It’s being thrown around and insulted in order to give the impression here in the forum that it’s the opinion of all Swisscom customers and why you don’t get a UHD box as a gift and when OS4.0 will finally come.
Once OS4.0 is there, people continue to bang on about it and argue about why you can’t change Drakmode.
Sometimes I feel like I’m in kindergarten here in the forum and not among adults.
The community is more like grandma’s grief and complaining box and doesn’t reflect the vast majority of satisfied customers.
[/t5/Sender-content/Kein-Staffelinfo-mehr-bei-Serien/td-p/588033](https://community.swisscom.ch/t5/Sender-contente/Kein-Staffelinfo-mehr-bei-Serien /td-p/588033)
@user109 unfortunately so - it’s a shame, because the community would be a really great place without all this complaining. (That’s true, but in the end I really noticed some negative types…).
And as far as the boxes are concerned, I have to honestly admit that I would like to exchange all the boxes at home directly for the new Swisscom box (of course almost a bit too expensive if the UHD things still work), because in contrast to other offers (me For example, Kabel-BW comes to mind, which had a system that practically looked like Kodi). You should also pay for the slightly higher (but mostly justified) subscription fees, really Swisscom TV be satisfied.
Regardless of whether you are a Swisscom sympathizer or an enemy, I don’t think it’s a lie that Swisscom TV was and now is the best TV offer in Switzerland.
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Dominik
@Jean-Pierre_Feron Clearly Swisscom should also respond a little more to customer requests, but @JoelV had already commented on this and also said why they decided on this dark mode had.
And what’s more, only a small fraction of Swisscom customers are active here in the forum - and in the vast majority of cases these are those who simply want to find something wrong with the products (and would like a discount, for example - trust me, I know that many…).
Of course, instead of a large-scale discussion, you could have a “träm-träm” because of a few hundred customers who are not satisfied with it, but I would perhaps still go for a path that is a little easier for everyone - including Swisscom.
Sure, you could install a light mode, which might also look good - but that takes time. Each individual view must be implemented correctly so that you don’t end up with a view somewhere that has, for example, a white background and white text.
Especially in Android development on the newer versions (e.g. from Marshmallow onwards - the TV boxes use Nougat), this is quite complex with Kotlin.
If I had a say in this matter at Swisscom, I would perhaps show all Swisscom TV users a kind of “survey” when they start the TV and really ask whether they are satisfied with the dark mode.
Depending on how the answers are distributed, Swisscom can also weigh up whether it would even make sense to invest time, money and other resources in the conception, implementation and introduction of a light mode.
If perhaps only 15% said that they wanted light mode, it would certainly make little sense from an economic point of view…
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Dominik
@Jean-Pierre_Feron wrote:
You won’t think it’s possible, I completely agree with you.
SC should finally write clearly here and announce directly “Customers help customers, criticism of SC is unwelcome”… (and will not be taken into account under any circumstances)*
Kind regards
Jean Pierre
* too bad for you Image of SC?
Yes, criticism is very welcome, but there is a) no requirement that SC will respond to the criticism and b) it is not necessary for the same point of criticism to be mentioned again and again.
For example, it is enough for a user to post that they don’t like dark mode. Then everyone else who has the same opinion can press the Like button and you can see at a glance how much agreement there is.
But no, instead of 10 likes, 10 almost identical posts are placed in 5 different places in the forum. And that’s exactly what the other customers here in the forum see as tedious, unnecessary and annoying noise.
A decent, reputable company should not only focus a little on customer wishes.
Not just justifying his decisions, but also looking for ways to satisfy his customers in general (not just the majority, if the survey was even serious?).
Kind regards
Jean Pierre.
PS: was the survey carried out by an independent company and could facts and figures be disclosed?
For your 15% example, could SC give up 15% of its customers?
New devices are initially tested in a small group for major errors and later distributed to almost 1000 users who can then submit their comments.
The whole thing is sometimes carried out under time pressure and if a million users were to add their comments every time there was a hardware and software change, then we wouldn’t have any new devices in five years.
Not just a few people but possibly up to 100 people work on such hardware and software development and this always has to be coordinated with each other.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@Jean-Pierre_Feron wrote:
A decent, reputable company should not only focus a little on customer wishes.
Not only justify his decisions but also look for ways to satisfy his customers in general (not just the majority, if the survey was even serious?).
Kind regards
Jean Pierre.
Of course, Swisscom should address this a little better and “manage” it better.
However, you have also seen that it doesn’t help much here.
There were already some users here who wrote a second, more aggressive post in the forum after two or three minutes and then when users (for example the super users like @WalterB, @user109 ) wrote something that didn’t suit them, they immediately became hot-tempered and started a discussion that wasn’t very civilized.
We are a community here - a group of people with the same “interest”. The discussions should diverge and sometimes be a little more in-depth, but you should also “respect” the “opinions” and thoughts of others and rather work together to develop a “solution proposal” that might also reach Swisscom.
And I mean it doesn’t matter whether it’s us users like me and you who have a “higher rank”, whether it’s a new user or even a super user. None of us can change Swisscom’s decisions, but together, as a group that wants a new solution or function, we can trigger ideas for new products and versions.
By the way, another personal example that shows the influence of the community:
In addition to the Swisscom community, I am also very active in the Europa Park fan club community (yes, a bit strange, I know). There, after the fire on the Batavia pirate ride two years ago, we all demanded together - as a community and interest group - that the ride should be rebuilt. At first we all thought that the operators would never bring the ride back. However, after we worked out the solution together to start a petition, which then got several thousand signatures, we were able to change the operating family’s mind and the ride is now being rebuilt. Without the community, which doubted and was skeptical about each other from time to time, it would never have come to this.
Maybe we, as the Swisscom community, should also take such a “sensible” path and, for example, respond to the people at Swisscom and, as a group, find a solution that is somehow good for everyone. However, we should also pay attention to Swisscom’s decisions, since it is their “property”. Otherwise we could change if it doesn’t suit us - although that’s not so good for Swisscom.
What we all have to keep in mind is that EOS4 was released a short time ago and it always takes a while until there is something new. Let’s just think of Apple - an update that closes a security gap (!!!) can take several weeks or months to arrive and is “built” by several hundred developers. At Swisscom there are certainly no more than 100 people who actively work there. Therefore, the solution is to have some patience.
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Dominik
Hello @DomiP
A short version of your very good post:
Here we are in a customer forum and not in a Swisscom complaints office.
The main purpose of the forum is to help each other with handling and usage
of products such as routers, TV-Box, WiFi boxes, switches, etc.
But making demands here is not appropriate because no customer can help.
Of course, Swisscom employees also read this, but how a “problem” mentioned here is dealt with is up to the company.
Regarding the *Level*:
We are not in the military here and therefore this rating is not relevant, we are all human beings.
Stay healthy
LG tinu
Thanks for the short version! I couldn’t have done it better 😅.
Yes, that’s what I meant about the levels - they’re actually just a side dish and don’t make much sense. But newcomers in particular have often said that just because you are a ‘super user’ or something else, you can do something or even capitalize it.
That’s why I said it doesn’t matter what level you are. The main thing is that you also express your honest opinion. 😉
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Dominik