@MichelZ3: I would have done this myself a long time ago and with Improware I would also have the “right” provider (resp. Netflix) at hand. Personally, a basic live TV offer is enough for me. Unfortunately, my wife is still too attached to SCTV 2.0 and has so far vetoed it 😉… however, her Netflix consumption is also increasing and SCTV is becoming less and less important for her. So it’s just a question of who is faster: Swisscom with a solution or my wife’s willingness to change 🙂
So, the UPC, which had the same peering capacity problem as Swisscom (see user reports and the article in “Der Bund”), has now firstly admitted that there is a peering problem, and secondly on February 9th, 2016 In response, direct peering with Netflix was set up! UPC user reports say that since then the Netflix streams have been in massively better quality again.
So the UPC has reacted and proven that, firstly, direct peering with the Netflix AS will solve the problem and secondly, that peering can be set up within a few weeks or even days.
This means that Swisscom is the sole holdout in the Swiss ISP world and will expose itself to ridicule in the next Netflix ISP report at the latest, when it will be listed in last place and the other providers, even the UPC, will be exposed to Netflix users and have proven to all paying customers what the real problem is and what an ISP has to do and can do in such a case.
Dear Swisscom, it is time to act. The facts are now transparently on the table and the time for excuses is over!
@sirupflex Since the facts are now definitely on the table, we could slowly let this thread rest.
This is the much-quoted customers helping customers forum.
Yes, and as a customer I use this thread to help other customers identify where the problem is and who has to fix it. This means that every Swisscom customer interested in Netflix can decide in an informed manner what they want to do. Either simply accept the poor service quality silently, or actively contact Swisscom directly and demand an improvement, or simply switch to another provider.
Many customers have already thanked me that, thanks to this discussion, they finally understand why Netflix “doesn’t work so well” for them. I have no idea what else you mean by “customers helping customers.” And as has already been written several times: If you are not interested in the topic, then simply don’t read it.
Sorry, your post is now very questionable!
- What shouldn’t be true? Facts please! I delivered it, you’re just making baseless assumptions here
- My last posting has new, important facts and is not a repetition. If you don’t care or don’t understand the context, just ignore the thread
- Yes, many Swisscom customers have now understood it. Apparently not Swisscom yet. This thread will only rest once Swisscom has responded. Only then were customers really helped. And that’s what this forum is about
- No wonder Swisscom can allow itself such capers when it tries to brush real problems under the table and would rather deal with the 1000th “Impudence, I pay 100 Mbit and only get 40” thread. Janu.
I have already contacted SC about this matter three times using the contact form. 2x the blah blah about insufficient bandwidth for me. (20Mb)!
You haven’t even answered the third question.
My decision has now been made: they can take me
Then I just do without TC live sports, but have a 100 line for less money and get the access data for the SIP configuration without drama. (green)
Despite all the discussions about who should do what, how much and why, one thing doesn’t change:
Every single byte that goes into the Swisscom network and goes to a user was requested by that user. So it is desired use. For which he pays a monthly Betrag.
Maybe there’s something wrong with the Betrag or the ratio of this amount to usage. But all of these factors are completely under the control of Swisscom at all times.
Personally, I don’t have Netflix, but I use a Usenet server from time to time. I also have a server housing in a data center in Switzerland with 2×1gbit ports there and a VPN from home to this server. If I pull data via the VPN (which actually eats up performance, because of MTU, etc.) then I get e.g. at a test time 85mbit / seconds. If I switch so that it doesn’t go via the VPN but rather Swisscom directly, it drops to 23, which can (and does) drop to 9 around 7:00 p.m. prime time. If I switch VPN back on, it immediately goes back to 85mbit, as at least the CH-CH connection from Swisscom to the data center location of my server is apparently not (yet) overloaded. Since switching is possible in seconds, I can easily make comparative measurements.
Oh yes, my Anschluss at Swisscom itself is FTTH 1gbit. It’s not possible for me to receive the service at the moment, even if I needed it. I only have this subscription because before it became symmetrical it was the only one that had at least 100mbit upstream and that was needed. Now I will probably downgrade soon because the need is no longer there and on the other hand the performance is not achieved anyway.
@sirupflex I understand UPC’s tweets in response to Init7’s tweets to mean that UPC did nothing. Netflix is simply routing to them better again.
https://twitter.com/kuenzler/status/700367452513902596
But maybe I’m wrong and there is more current information.
@Anonymous:
Well, the tweets are splitting hairs a bit, in my opinion, and the UPC is obviously trying not to lose face in the process. The fact is, the UPC now has direct peering with Netflix. Respectively, Liberty Global has that. Of course it seems a bit strange when the UPC claims that they have done nothing. Yes, of course, UPC Switzerland hasn’t done anything, but the parent company now has a direct peering with Netflix. This is a publicly visible fact and cannot be done without Liberty Global’s involvement. This means you now have a well-defined and sufficient capacity for Netflix streams when peering between Netflix and Liberty Global (and avoids problems like the ones Swisscom is currently having when third-party transit networks fight over capacity), and from Liberty Global onwards you have that Routing and capacities are then under your own control.
This is exactly what Swisscom has to achieve. Become independent of third-party influences through direct peering with Netflix. Then you have everything under your own control and don’t have to worry about transit providers’ capacity problems or worry about other people’s routing. It really would be that easy. Give yourself a push 🙂
Yes, we have already clarified that here:
https://twitter.com/Tux0ne/status/698940630383329280?lang=de
By the way, Swisscom could use the traffic via Fastweb. But Fastweb is so on ADW that the traffic would simply route via Milano to Frankfurt to Netflix. Is that better?
The best thing would be peering here in Zurich!
But Swisscom is not willing (“it always takes 2 BULLSHIT”) and wants to force double the mark.
@Anonymous:
By the way, here is the presence of Netflix and Swisscom at Swiss Internet Exchange Points:
Netflix:
SwissIX Switzerland CH Zurich 91.206.52.85 2001:7f8:24::55
Equinix Zurich Switzerland CH Zurich 194.42.48.97 2001:7f8:c:8235:194:42:48:97
Swisscom:
SwissIX Switzerland CH Zurich 91.206.52.171 2001:7f8:24::ab
You are, so to speak, “direct neighbors” at SwissIX. This means that a peering would be created with a simple keystroke, so to speak. Neither Netflix nor Swisscom would have to first purchase or install from an IXP or make additional physical changes (assuming that the capacity of the physical interfaces of Netflix and Swisscom at SwissIX still has reserves, which is to be assumed). Your traffic already figuratively passes each other a few centimeters in parallel cables and still ultimately takes a huge detour via your third-party transit providers somewhere in Europe, who prefer to fight in court instead of worrying about enough capacity. All of this because Swisscom is reluctant to set up peering. That doesn’t make any sense!
There is really no rational reason why Swisscom would not implement this immediately. Let’s assume that Swisscom really only has the best interests in mind for its customers and does not want to discriminate against its competitor Netflix in any way, and sticks to network neutrality as always promised, then this is the simplest and logical step. to achieve all of this. It also only has advantages for Swisscom, because you reduce your dependence on third parties and you also reduce the data volume on existing peerings. At the same time, in the future you could also hold Netflix directly responsible if there is a real stutter on the Netflix side when peering directly with Netflix, and in such a case you could even prove that there is a stutter on Netflix itself.
As long as Swisscom does not take this step (or another, equivalent step), it should not be surprised that it is - rightly - exposed to all of the allegations mentioned above.
The time has now come. The inevitable has happened!
Tux0ne presents his opinion to all Swisscom customers who are forced to read this thread in a blog post written specifically for this purpose.
Have fun reading 😄
[http://www.tuxone.ch/2016/02/double-paid-traffic-oder-swisscom-gegen.html](http://www.tuxone.ch/2016/02/double-paid-traffic- or-swisscom-against.html)
@sirupflex: there are reasons why they don’t do that. If Netflix paid the prices they asked for, things would certainly go smoothly. But a free peering would jeopardize the income from other paid peerings because there are other companies where the 2:1 ratio certainly doesn’t exist (e.g. CDNs, Google (youtube)). It’s better to point the finger at Netflix and wait until enough money is offered. We don’t know whether the peering between Netflix and Liberty Global came about with or without payment…
@doom2: Yes, that’s clear to me, and that’s exactly what I wanted to indirectly point out. There is no rational reason to refuse peering unless you put your monopolistic, aggressive business practices above the well-being of your own customers and network neutrality. But I didn’t want to pull poor @Anonymous’s ears again virtually, but rather show him and all the customers reading along how trivial and obvious peering with Netflix is in every respect, and how baseless all of Swisscom’s excuses are that there is “no direct Peering needed” or that it wasn’t your fault and there was nothing you could do.
I have a bit of a feeling about GuidoT that he really believes what he’s saying here and isn’t just putting on a marketing show. But that would mean that he is being supplied with incorrect or at least insufficient information within the company, possibly by long-established managers in the ISP department who still believe that the Internet dances to their monopoly’s tune. If I were GuidoT and cared about my company’s reputation, I would clearly explain to these managers that the game is over here. It is now proven in black and white what a tragedy Swisscom is pulling off here and the old excuses no longer work. Swisscom must face the realities and act, otherwise it will completely lose face. And may still attract the attention of regulators. Not to mention the press, which can no longer be brushed off with misleading statements. The fact is that Swisscom is now completely alone and isolated with its behavior in Switzerland and has lost control over its peering quality, and thus also control over the service quality that it delivers to paying customers. This shouldn’t happen to an ISP.