Not quite but almost:
The hotline advised me to do a hard reset so that the updates take place (normally it’s automatic….).
Then if this continues, the Hotline explains to me that it may be a problem with the firmware of the box. And they tell me: if this is the case, too bad Sir, your box is no longer under warranty.
I adore!
What I put in I got several times, even when there were 600 Swisscom customers who no longer had anything functional. A telephone line had been flooded in Le Sentier and it took them 1 week to admit the problem and of course there was no apology and even less compensation.
On the other hand, they don’t forget us if we have a late bill.
I come back with good news.
While looking for a solution to the problem on the German part of the forum (thanks Google Translate), I came across a post which mentioned a problem with IPv6 which would be resolved for the future version 8 of the firmware.
It’s been a little over 11 days since I deactivated it and no restarts. I noticed on other forums that apparently several suffer from the same problem, I hope that they will read this post and resolve their outages/resets by deactivating IPv6 in the box options. In any case it seems that while waiting for a future firmware this is the solution.
ciao idoc
I saw in another identical subject that a guy had found the solution while waiting for the new firmware.
Try disabling IPv6 and it should work:
[https://community.swisscom.ch/t5/Discussions-sur-les-routeurs/Internet-box-reboot/m-p/388884#M854](https://community.swisscom.ch/t5/Discussions-sur- les-routeurs/Internet-box-reboot/m-p/388884#M854)
tell us again if it helps or not
greetings
Hello everyone.,
This is a very interesting and intriguing observation, FM33.
Many thanks for reporting it here, and especially for your research!
As you say, to try by anyone who suffers from this problem. 😉
I would happily imagine it as being a good avenue to explore. “Well done!”
Good evening to you and all of you.
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[ 15.09 2016 18:35 - addition n.b/p ]
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Many thanks for giving me your Likes! It’s much appreciated 🙂
Good morning,
Since I made this subject, I have not come back because my router always reboots but in a “bearable” way, i.e. once a day. I ended up letting Swisscom customer service down since they couldn’t solve the problem (I’m not blaming them, I can understand that it’s complicated) and after all 1 reboot per day is not death even if it sometimes happens badly.
But today I’m on the 3rd reboot between 4:00 p.m. and 9:00 p.m., so I came back to look here. So I’m going to try to disable IPv6 as FM33 suggests. It’s easy and costs nothing so you might as well give it a try.
Thanks for the tip in any case, I’ll come back and tell you it works for me. 🙂
Hello Tortue Ninchat, hello everyone.,
Yes, please tell us again your feedback after some testing time.
So a nice way to close “your” discussion thread yourself with the key to the solution in hand, hopefully 😉
Excellent evening to you and all of you.
[21:57 - text added]
Hello, it’s still too early to say if deactivating IPV6 solves the problem but for 2 days I haven’t had any reboots. This problem has been there for months but it is very random, sometimes several days without anything and others 3, 4, 5 times a day.
But for now it’s still a good sign. 🙂
Thanks again for this tip.
5 days without any reboot. 🙂
I don’t like to assert things but I think I can say that this IPv6 thing was indeed the cause of these reboots.
I’m happy to have a stable connection again. But it’s still pretty crazy to have such a simple solution on the internet when the various phone calls to Swisscom haven’t resolved anything.
Anyway, thank you again. 🙂
Still faced with this problem of untimely reboot, after calling the hotline who asked me to do a complete reset of my router (with the paperclip in the small hole), everything worked fine for 12 days until yesterday at the beginning afternoon (4.10.2016) when my everything fell and re-initialized itself. Rebelotte in the evening 11:00 p.m. and 11:07 p.m. After reading the conclusions of FM33 (thanks to him) I noticed that IPv6 was activated on my router. I deactivated it, did a hard reset and restored the saved data, checked that IPv6 was still disabled and everything seemed to work again. I’m waiting to see how all this will behave over time. Hoping this is the right solution while waiting for firmware version 8.
Hello Everyone,
Like you, I have the problem of unwanted reboots of the Swisscom internet 2.0 box. I’ve had this problem since I got the new internet box and I’m wondering if I’m going to put the old one back in its place.
Note that this problem has been present for approximately 2 years, the date my installation was started when I moved into my apartment. So the firmware problem is quite doubtful because it should now be fixed (??).
I removed Wifi + IPV6 management and will see what happens.
Good day
Serge
@Serge Peter Hello
IPV6 according to several forums does not work great. Tried this process by enabling your Wifi and disabling IPV6.
Cordialement
Could the solution be here? It’s been a month (32 days) since I disabled IPv6 and my installation became stable. No more untimely reboots of the internet box. Hoping that it continues like this and it will be very good. In the next release we dare to hope that this problem will be resolved. Knock on wood…
Good morning,
I’m in the same situation, unfortunately I don’t really hope to have a solution in the next release because it’s a problem that I’ve been reporting for a good 1-2 years at Swisscom and the investigation has never yielded anything although it is on their side.
Let’s keep our fingers crossed though.
Nicholas
