Hello, me too today the replay works half of the series and hop it jumps to the next episode. So out of mistrust I recorded it and it’s the same problem. So I don’t have the end of the episodes. Hard and fed up. Since April I have had this system, I have spent more time with the hotline than with my family!! LOL

The issue was marked resolved at 12:26 a.m.

Good evening, does anyone (even Stèphanie) have any news regarding certain channels that cannot be recorded????? it’s very annoying and having 1000 hours of recording doesn’t do much good!!!!

We started with swisscom 2.0 and I was able to record all the channels. Thank you in advance for responding. Greetings

Good morning,

For several days, on certain channels this message has appeared:

“Unable to record programs on this channel due to legal restrictions”

Is this normal?

I thank you in advance for your answers.

Bob Tuesday.

I don’t know if it’s a problem or a feature 🙂

I’m going to search but a few users do that too….

@Maldives7 Which channels are you unable to record?

Hello labouille,

The recording function is currently unavailable on some channels. The main channels affected are those that do not have Replay, in particular TeleClub, Canal+, the various ethnic bouquets as well as the HD programs in the various paying packages.

Typically, the error message you indicate: “Unable to record programs on this channel due to legal restrictions” is displayed when a recording attempt is made. We are sorry for the inconvenience this causes you and we apologize. Resolution of this disruption is underway.

Cordialement

From what I notice, it’s all the channels that don’t have replay. Of course I tried

Thank you for your quick responses.

Good day.

It’s really weird, at home I don’t have this problem, I can program channels that are not in replay without any problems, at least the ones that I use often….

I assume you’ve already called the hotline? Since it only seems to concern you, you have to put pressure on them to resolve this quickly…

@ Candide, I have the same problem, and I also hope that Swisscom will resolve this quickly.

But I don’t know if this is the scenario that Maldives7 mentions…

Apartment a known issue.
Recording impossible on all channels that do not have replay

Yes but make it clear: Recording impossible on all channels which do not have replay and whose broadcast has already started
, but ok if scheduled in advance…🙂 🙂

I have the same problems as those you mention and in addition most of my recordings are unreadable because they freeze after 5-6 minutes…
Will Swisscom agree to rent to us for free the films that we were unable to record?
In fact, with STV2 we are returning to good old analogue TV. So, for the price, live TV is expensive!

I too have the same message to record. Tested yesterday on HD1 impossible to program. And this morning no more replay!! Grrr

Good morning,

When I watch a recording and it comes to the end, on the screen it says “watch the next episode” this is normal but before the last update there was the possibility and function to delete the episode we just saw, is everyone the same as me where it’s just my Swisscom TV 2.0?

If they removed it with the last update, that’s a shame. Thank you in advance for your answers

Best regards

When I finish watching a recording I click OK to play and delete

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Maldives7 wrote:

Hello,

When I watch a recording and it comes to the end, on the screen it says “watch the next episode” that’s normal but before the last update there was the possibility and the function to delete the episode we just saw, is everyone the same as me or is it just my Swisscom TV 2.0?

If they deleted it with the last update, that’s a shame. Thank you in advance for your answers

Best regards

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Hi,

I never got this message on SCTV 2.0, and it’s an option that I regret compared to version 1.

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stephh wrote:

Scheduling a recording:

- from the Box: OK (2 min. before / 30 min. after)

- from the Web: Not OK (2 min. before / 10 min. after)

- from the App: Not OK (0 min. before / 0 min. after)

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I had an Android app update yesterday. So I tested if this version finally took the before/after parameters into account.

It’s getting better, but it’s still not the parameters defined in the box that are taken over. With the App (like on the Web), 2 minutes are added before and 10 minutes after.