Application Netflix

Hello,

For a few weeks now, I’ve been getting spatial audio rather than 5.1 audio!

I called Swisscom who confirmed the problem…

Does anyone have any information?

Thanks in advance for your feedback…

Show original language (French)

    Favifof72 Does anyone have any information?

    these Netflix support articles may help

    Can’t get 5.1 surround sound | Netflix Help Center
    You can watch Netflix series and movies in 5.1 surround sound if your streaming device, audio equipment and series or movie are compatible.
    ❗5.1 surround sound is not supported for downloaded titles.
    If you are unable to activate 5.1 sound, follow the steps for your device.

    How to use 5.1 surround sound on Netflix | Netflix Help Center
    You can watch a number of series and films on Netflix in 5.1 surround sound. To determine whether the title is available in 5.1 surround sound, check that a Dolby Digital Plus or 5.1 icon is displayed on its description page.

    Show original language (French)
     changed by Black Mamba

      Favifof72

      The TV Box 5 no longer has an optical SPDIF/ Mini-TOSLINK interface.
      How is your TV Box 5 connected to the TV or sound system?
      Which TV exactly do you have and which sound system are you using?

      Otherwise you can use the TV Box 21 again if it works better.

      Show original language (German)

          Favifof72

          Unfortunately, I can’t really help you as I don’t know your TV model, the sound system or your exact setup.
          With my IP2300 / TV Box5 I can use Netflix (with Premium subscription) with Dolby Vision incl. Dolby Digital Plus 5.1 and Dolby Atmos without any problems.
          So the problem must be local to you.
          In addition, there is certainly no known audio 5.1 problem with the Netflix app that Swisscom is aware of.

          LG

          Show original language (German)