Experience with fiber optic expansion and commissioning

Hello zame

About a year ago we received a letter from Swisscom saying that fiber optic expansion was beginning in our village/district (including our house).

Employees from Swisscom (and partner companies) came by several times, looked around the house and the grounds and then wrote various reports about what needed to be done.

It started with them making a few holes in the garden and pulling new fiber optic cables into the house (nothing happened to the broken lawn that they had promised to reseed. We then did that ourselves).

That was about half a year ago. But nothing else has happened in the house yet. We received nice photo documentation of everything that needs to be done and where, but there has been a standstill for six months.

Excitingly, according to the Swisscom homepage, fiber optics are now available at our location this week. Of course, the contact on all of the documents cannot be reached. Nobody answers the phone and the email cannot be delivered.

Does anyone have experience with the best place to report something so that something happens as quickly as possible? My experience with contact forms on the homepage is very bad.

And additional questions:
Once the house wiring is done, that still doesn’t mean that everything will work. I still need a new router. Do I have to take action and order it and adjust the subscription online or is something being done when the house installation is being done?

And can I transfer the configuration from the old router to the new one? Solar system monitoring in particular always causes problems, even just with a new WLAN name. And it would be great if everything with the new router were set up the same as with the old router.

Sorry for the long text but maybe someone has some good information for me. Thanks!

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another follow-up question:

How can I ensure that the transition works as smoothly as possible?

In our household there are two people who work from home and one person who plays e-sports professionally. A longer outage would therefore be very unfavorable.

What can I influence or in what order do I have to do things? Thank you

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@Nukahei61 You write “nothing else happened in the house”. I understand this statement to mean that the OTO socket has not yet been installed in the house, correct? If so, then this would also have to be mentioned in some form in the checker (if the glass was introduced to the drop/manhole in front of your property and from there into your basement. What does the checker say 1:1 exactly? ? If everything really fits in the checker, then you can order the subscription that suits your needs, which also includes the necessary equipment (router, glass connection cable to the OTO socket, etc.) included.

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    in mySwisscom under Internet click here:

    RogerG_0-1727939912663.png

    Then you will receive the SFP module with fiber optic cable and will be contacted if there is no OTO yet. When OTO is installed and you receive SMS, simply turn off the router, plug in the SFP, connect the fiber optic cable (Plug 2) and turn the router back on. That’s it.

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    Roger G.
    Swisscom (Schweiz) AG, Product Manager Wireline Access

    robbieB

    The checker says the following:

    Nukahei61_0-1727940109639.png

    I’m not the specialist, but what was done: A new cable was pulled through the garden, which was “connected” in the basement, nothing more:

    Nukahei61_1-1727940491789.jpeg

    And in a multi-page photo document that Swisscom sent us, it says everything that still needs to be done in the house and that it is still being done (but no one has contacted us for six months even though they said they would be contacted). report out.

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      thanks @Roger G

      I would be happy to do that, but it wouldn’t correspond to what was agreed upon. it says in all the documentation I received from Swisscom.

      And I would have to get a new, fiber-optic router, right? He doesn’t know my old configuration. Can I just transfer it?

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      Ah, so your property is connected to the BEP. Good.Then I would follow the advice of @Roger G, because the OTO socket must be installed and the tiny, thin fiber optic cables must be laid from the BEP (gray box with the warning symbol) to the newly installed OTO socket (This is then the in-house installation; that would then be the job of the electrician commissioned by Swisscom).

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        @Nukahei61 Thanks for the photos, unfortunately I can’t see my old ones 👀 so well anymore. 😆

        Nevertheless, be careful, I would definitely clarify the costs. IMHO, this would have to be done free of charge as part of the property connection (valid Anschlussvertrag agreed upon by both parties)! I just wanted to point this out to you.

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        That is of course also an important point. And actually I’m waiting for someone to get in touch with me.

        I assumed that this would be implemented in such a way that we can start with fiber optics as soon as it is available.

        But unfortunately that wasn’t the case (and we would be grateful, our current Anschluss is not the best).

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        Apparently something unfortunately got lost in the process (as is always the case with complex projects with many dependencies and stakeholders, etc.), which shouldn’t have happened, but unfortunately has now happened. There may be another explanation for this. I find the checker’s statement unpleasant. In my opinion, the description/statement would have to be adjusted in such cases and it should be made more precise. Contact the SC again and point out the valid contract with the ref number. I am convinced that this should be clarified ASAP so that you can soon use your glass Anschluss and speed… press the ✊️👍

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        I’m happy to do that, I saw that at mySwisscom too.

        But it just wouldn’t be what was agreed in the contract and I don’t want any follow-up problems because of it.

        And unfortunately I have had very bad experiences with contacting Swisscom if you have more specific questions and no direct contact person.

        The hotline may be good for changing your subscription or something like that, but if you have more specific questions you are constantly being connected and no one wants or can help.

        I also had contact at the beginning when they started making the holes in the garden and I was redirected several times, then referred to various partner companies who then said that I had to call Swisscom and in the end I had no information at all and had to wait until someone was there again.

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        And another thing:

        The disruption will be minimal.

        The copper connection is only deactivated when the fiber optic connection is successfully connected to the router….

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        ….keep on rockin'

        That’s good news.

        Can you also answer the other question regarding router configuration?

        Can I save the configuration from the “Kuper router” and then transfer it to the fiber optic router?

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        @Nukahei61 wrote:

        Can you also answer the other question regarding router configuration?

        Can I save the configuration of the “Kuper router” and then transfer it to the fiber optic router?

        No problem - Config export and Config import work without any problems. (Between Internetbox 1,2,3,4)

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        ….keep on rockin'

        @Nukahei61 wrote:

        Can I save the configuration of the “Kuper router” and then transfer it to the fiber optic router?

        It works like @POGO 1104 writes in any case.

        My experience is that the configuration was adopted fully automatically without me having to export anything on the IB Plus and import it on the new IB 4. I simply scanned the QR code on the IB 4 and was guided through the switch from copper to glass.

        But a backup on the PC is always an advantage.

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        1: don’t think so much.

        2.: Order the switch to Fiber (see post by @Roger G) and then you will be guided through a process. You don’t need to do anything else. This happens many x times every day.

        3.: When you change your router, many things are taken over automatically, but not everything. Device names, VPN connections and a few network settings configured in the router must be backed up manually. You do this in the router menu and save either to Kundencenter or as a file on the PC. Once you have the new router, it is plugged in, you may have done a firmware update and the AllIP pairing (LED lights up white/red) is complete, then you wait another 10 minutes and then re-install the configuration in the router menu. Either from the Kundencenter or from the file. Then there is a restart and everything is as before.

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