Hello @Stadiobu85
You should check a parameter in the box.
Follow “Home” > Settings >> Recordings
and check that the [x] Show repetitions box is active.
It happened that the second record of a pair was not displayed because it had the same name as the first!
DanielD
a month later
Hello @Daniel
I made the adjustments you suggested. I was gone for 10 days and I had the series Love is in the Meadow recording and I’m missing an episode again…, what can I do? THANKS
Hello Stadiobu85
In fact it’s the supplier M6 who names the episodes strangely!
The two following ones have exactly the same episode number and the same name, but the first is 45 minutes while the second is 80 minutes.
With the setting to show multiple episodes, both should be visible in the list of recordings with the same name, but different content.
DanielD
5 days later
Hello @Stadiobu85 - @Anonym,
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Beautiful day
Thank you so much. I left for 2 weeks and I had love in the meadow in series and the best pastry chef. During the week of October 16 to 22, I am missing the 2nd episode of Monday, October 16 of love is in the meadow and the 2nd episode of the best pastry chef of October 18…I am waiting for your Feed back
I have first observations after activating the recording of the two series.
On 31.10 I activated the recording of the series The best pastry chef and I was able to verify that the two broadcasts of 25.10 were recorded. They were available in replay and visible in the list of recordings.
As I did the manipulations with the app on the PC, I also memorized the direct links (URL) to the two recordings.
Today, 02.11, these two episodes are no longer in the replay and one of the two has disappeared from the recordings.
If I use the direct links that I had memorized, only the second episode is still available.
@NathalieSI Could you pass the information on to the team looking for the problem. In the case of these paired episodes this seems linked to the management of the replay period which erases one of the two recorded episodes.
DanielD
Good morning
thank you for your tests. For me it was the recordings for the weeks of October 16 to 22 that were buggy. On the 16th, the 2nd episode of love is in the meadow was not in the recordings and on the 18th, it was the 2nd episode of the best pastry chef which was not there. For the week of October 23 to 29 I had the 2 episodes of each show. As you have already mentioned, M6 gives the same name to the 2 episodes of the same evening for one of 45 minutes and one of 80 minutes, which could cause this problem??? But in this case, why every x weeks????
7 days later
@NathalieSI I confirm the diagnosis for the two series mentioned above which have episodes in pairs with the same name. I lost two more.
As soon as it is no longer available for replay, although having been marked as recorded, the second episode of the pair disappears from the list of recordings.
DanielD
9 days later
I noticed the same thing as you: I kept the recordings from November 8 of the best pastry chef that I watched. Then the 2 episodes of the 15th were recorded in succession. On the 15th I had all 4 episodes and today I checked and I no longer have the 2nd episode from November 8th. I took photos of my TV screen.
same with love is in the meadow. The 2nd episode of November 6 was deleted after the recording of the 2 episodes of November 13, therefore at the end of the replay.
So in fact, everything is recorded but as soon as I replay, one is erased and it’s always the 2nd.
Do you have a response from technical service on this subject? Because now I no longer dare to trust series recordings. THANKS
5 months later
Hello, I seem to have the same problem. When I record a show that is spread over 2 time slots (2 episodes) but has the same name, I find both recordings. But the following week, when the sequel is recorded, that’s when the 2nd part of the previous show is erased. Is this the same problem as previously reported? Did you find a solution? Thanks in advance.
Hello, that’s exactly it. I have this problem with all shows that have 2 episodes on the same night. Top chef, the best pastry chef, married at first sight, etc. The following week, the 2nd episode was deleted. I reported it to the technical service by telephone. We only replied that it was M6 who was responsible. I then sent an email directly to the employee I had on the phone sending him a photo of my TV screen but he never responded. There I keep all my series recorded and I will take photos again and I will send a letter to the complaints department. I pay for a TV L subscription, and I refuse to settle for an answer like that. I am often absent and therefore lose a large part of my recordings each time, which does not suit me. If nothing changes, I will cancel my subscription. You should also report this problem to the complaints department. The more we demand, the more they will move to do something!!!
7 days later
Hello to all of you. I share the same problem with the two episodes broadcast on M6 (love is in the meadow, married at first sight, Pekin Express, etc…).
I also have the same problem with the show Koh Lanta on TF1. The episode stays for a week then disappears, and instead is replaced by last year’s show.
Swisscom TV could position itself on this? And if necessary, do what is necessary?
12 days later