Contact via email is inefficient (waiting times on both sides, ping pong because of missing information, etc…).
What speaks against the other contact options? (Chat, phone…)
p.s. send me the email address you received via private message, I’ll check if it still exists, many have been switched off because they are no longer needed / processed…
Ich bin ein als Privatkunde getarnter Swisscom-Mitarbeiter im Bereich Service Continuity.
@StefanSch wrote:
Contact via email is inefficient (waiting times on both sides, ping pong because of missing information, etc…).
What speaks against the other contact options? (Chat, phone…)
For example, writing an email at 11 p.m….but in order to be able to process it, you also need employees with the necessary background knowledge to be able to avoid or minimize that ping-pong.
Glotzologist
If it is already an email light then it will remain free of charge.
However, if you have already forgotten your Swisscom login, there is no way around the free hotline 0800 800 800.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
We were on vacation for a week on Feldberg (Germany). We couldn’t watch TV directly with iPad. We had to log in again and again with the iPad. We often had no connection with the mobile phone. My wife has an implant. She is always connected to the hospital via an app. Unfortunately there is often no connection. In many things it said: not intended for abroad.
We haven’t had this problem for the last 14 years when we were on holiday on the Feldberg at the same time. The display kept saying Vauda from Germany. does that have something to do with it? What has changed at Swisscom? We don’t want to look for another provider.
Thank you for your feedback.
Heidi and Gottlieb Hari
Is there an email address for customer service?
YES, you can use the following emails
email to swisscom:
xxxx*
or…,
[impressum.res@swisscom.com](mailto:impressum.res@swisscom.com)
or…,
[imprint.sme@swisscom.com](mailto:impressum.sme@swisscom.com)
TREUER SWISSCOM - CUSTOMER
*invalid email address removed by moderation*
Bring more foreigners to Switzerland!
They can answer emails or not???
I don’t have a *** phone to call 😞
PC is a connection to the outside 🙂
* was removed by moderation, we refer you to the rules of conduct *
https://www.swisscom.ch/de/privatkunden/rechts/social-media-netiquette.html
See solution above… You can get in touch there, even without a phone… www.swisscom.ch/kontakt If you have certain concerns, you can also stop by a shop .
Please pay attention to your language. As in most forums, we maintain a friendly and polite tone here. Offensive, racist or similar expressions will not be tolerated here!!
@blacky1 wrote:
Bring more foreigners to Switzerland!
They can answer emails or not???
I don’t have a fucking phone to call 😞
PC is connected to the outside 🙂
Unfortunately, your post is very rude and also latently racist, making others ashamed.
If you read this again, won’t you perhaps feel a little ashamed of yourself afterwards and want to do better next time?
Hopefully yes, because then there is still a chance of improvement.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
It doesn’t matter where… Because here in the forum we discuss things in a different way. If you have a question, problem or concern, please feel free to contact us here. Even if this is critical. But we all also want to be spoken to in a normal tone. Just to say it briefly in your posts here… Especially if someone has a lot of difficulties with spelling, they shouldn’t shoot at sparrows with cannons and use swear words and belittle others!! I find that extremely questionable! As I said, please use a different tone and the community will be happy to help you. But like… no, sorry!
Really bottom drawer like that!
You can clearly describe your problem in just a few sentences via email or the contact form - not everyone wants to spend minutes on the phone with questions that don’t really matter and a person who doesn’t have a clue (which can be avoided by forwarding the written enquiry to the right person, as it is already clear what the issue is and the technical understanding of the person asking the question shines through). And instead of being able to simply provide or request additional information, you have to wait for a call back, which costs even more time. I really only see disadvantages in the chosen restriction and I also completely lack understanding for the whitewashing practised here!
And the chat mentioned is now just a stupid AI bot.
Every company operating in Switzerland should actually be obliged to offer a written communication channel!
Addendum: The imprint actually works and quickly 😃 By the way, the answer comes from contact punkt centre ät swisscom punkt com , but that will probably be censored here again 🙄
It’s really incomprehensible why customers are unnecessarily made angry because of something like this…
PS: I still have to tidy up mails at my other address; I’m glad I don’t need the webmail otherwise! Very slow and if you want to delete a certain number of messages at once, it freezes. Poorly programmed; probably the famous Swisscom quality again…
The problem here is that only the customer benefits, but not Swisscom. Swisscom needs employees with the necessary background knowledge to be able to process these e-mails. This means highly paid support staff in level 1 support. A call centre agent earns around half the salary, and Swisscom provides the necessary expensive training accordingly. So when an e-mail like this needs to be processed, the question is usually “Yes, what does the customer mean?”. On the phone, the employee could keep asking until the penny drops and possibly realises that this is a level 2 support case that needs to be passed on. Swisscom has a large number of customers, so the necessary number of highly paid support staff would have to be employed in level 1 support. However, this is too expensive for Swisscom. After all, these specialists would also have to deal with emails from DAUs that provide very unclear error descriptions, which can result in lengthy ping-pongs. Given the number of customers, DAUs make up a considerably large proportion.
Glotzologist
