Since Swisscom is reducing its services (keyword: “outgoing landline calls from cell phones are no longer supported”), it only stands out from its competitors in terms of price, but hardly any more in terms of its services. (admittedly: the InternetBox is still better than its SALT counterpart).
After more than 50 (!) years at Swisscom, I canceled my blueHome subscription. The municipal utilities offer cheaper internet and telephony subscriptions with good support. With a Fritz!Box as a router, they also offer a very wide range of functions, with convenient smartphone apps.
@WalterB wrote:
Ok, that’s your decision and everyone is free to choose a different provider.
But I would be interested to know what we “customers helping customers” should do with this information?
I find information like this very helpful. Helping Customers Customers is also intended as information to see where stubborn problems lie. Helping customers also means allowing the increasing complexity and comparing offers as well as obtaining an overview of offers and technical challenges. This ultimately strengthens our competence so that we have to call the Swisscom hotline less often.
Thank you very much for these open words.
I think that Swisscom has often been ignoring customer wishes lately. And when I look at the posts here, I’m not at all alone in my impression.
Since I’ve been at Swisscom for about the same length of time, I wonder whether the constant reduction in performance is Swisscom’s strategy.
In addition, Swisscom is not really a cheap provider. There are now several providers who offer cheaper subscriptions with good support for the same service.
And yet I still don’t have the courage to change at the moment.
And whether other providers offer a forum like this remains to be seen.
But as always in life, there comes a straw that breaks the camel’s back.
In any case, I wish you all the best with the new provider.
The problem is poor communication from Swisscom.
I used the Swisscom telephony app for a long time. It is said that this will continue. Since my app often didn’t work, I canceled my phone subscription anyway and switched to a cell phone provider (not Swisscom).
As soon as I switched I found out that the telephony app would be deleted. From there I managed to jump off in time.
Another problem is that, for example, when the Internet router is replaced by a service, only B replacement models are made available. I recently experienced that such an exchange model no longer worked at all. It is therefore questionable why Swisscom operates with poor devices.
When it comes to the Internet, I will stick with Swisscom, and also when it comes to TV. But when it comes to telephony, Swissscom really has no alternative to keeping its landline customers or offering them a good mobile offer. I think Swisscom definitely lost when it came to telephony. The telephony app was a final argument for sticking with Swisscom for telephony.
I canceled my mobile subscription with Swisscom for the same reason and have been activated with another provider since yesterday. It even supports making calls abroad over the Internet, take a look at wifi calling.
The new subscription is actually quite a bit cheaper in comparison. At home I have no reception with the new network provider but that doesn’t matter. You automatically make calls with your mobile number via WiFi from your landline or anywhere you have WiFi. I wait until the app is turned off before changing my Smart Switch. Unfortunately, I was happy with the Home App.
Yes, me too. Surprised, disappointed, challenged.
By the way, NAS is also being shut down.
There is only one. Become independent and then compare providers.
How?
My approach:
G.fast with DrayTek Vigor166 on WAN.
FRITZ!Box 7590 AX as a router can support NAS, VPN, DECT, 2x analog telephone, WiFi6, 4x Gb Ethernet, 2x USB 3.0, landline app, telephone call list app, SmartHome app, and much more.
Setting it up isn’t easy, yes, but it’s necessary.
Each provider or a mix of individual providers can then be selected for the relevant services.
The last drop is on its way into the barrel…
If you take a g.Fast-capable Fritzbox, e.g. a 7583, you can simply leave out the Vigor, which is actually a much simpler solution 🙂
Or if you absolutely want to separate the modem and router, the Zyxel to the Internet box that will then continue to operate.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
The Vigor is a simple G.fast modem, at least pre-configured when delivered and the cheapest on the market. The 7583 does not have the right performance for G.fast and NAS. I want a system that is comparable to my IB2. And that’s why the IB2 has to go, because that’s what creates the dependency.
But thanks for your tips, I took a quick look at the data sheet of the XMG3927.
Of course everyone can be happy in their own way, the way they want, but you will find that the g.Fast-Sync of the IB’s cannot be topped with a third-party product.
Of course, the loss in speed with g.Fast with the Vigor compared to the IB2 will only be about 5%, but why pay extra to be slower?
My recommendation would be to simply hang your desired frit with the WAN interface behind the existing IB2 and then downgrade it to a pure access router.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
I feel the same way, Swisscom is constantly reducing its offering - not only is the home app affected, the NAS integrated in the router is also switched off and forces you to either procure and install your own local solution or indirectly the pressure arises to use the cloud, which in my opinion is unsafe to use Swisscom.
And what’s more - all these reductions without adjusting the subscription prices accordingly.
@Anonymous
Okay, so the direct requirement to use myCloud from Swisscom obviously only applies to those customers who absolutely believe that Swisscom is the only service provider in the world 🙂
Otherwise, I can understand your feelings well and for me too, these ever-increasing internal Swisscom cost-saving measures combined with reductions in services on the customer side only give me the impression of excessive arrogance towards the actual payers of all the services.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
…the answer was:
This has no connection to Home App or the gradual shutdown of NAS by March 1, 2022.
Yes, well, it’s 2023. And it’s still the case that the controls for the telephone and SmartHome disappeared from my IB2 with a remote firmware change. Of course this has nothing to do with the Home App, but it simply no longer works. It is now written about a gradual shutdown until March 1, 2023, which was previously considered as of March 1, 2023.
Luckily I downloaded the old firmware, hehe.
The Vigor166 is on the way…
@Cheinniota23 @Unfortunately you didn’t understand. The firmware is just being cleaned up, but the service behind it is in the Swisscom backend and that will be switched off. Then it doesn’t work anymore.