DanielD

So here is the feedback.

1.- While I was waiting for the letter with the code that I had been forced to request to activate 2FA (also forced to “opt” as explained before) the email login allowed me in the meantime to simply click on “ finish later” (see screenshot below) and, therefore, we had the whole family access to email, nothing more, in complete independence.

2.- Then, I received the letter; but I didn’t want to enter the code and activate 2FA. The code is now outdated.

3.- Today, when I login and the system asks me for the phone number for 2FA I have the option to simply click on “ignore” (as before) (see screenshot below).

So this is what we will continue to do so that each member of the family can access the email without having to chase the person who receives the code on their cell phone.

It’s not great, but it’s all Swisscom allows me to do (until the next crisis 🙄)

THANKS!

@Daderax Good evening

Serious error for not having validated your code. Once the two-step verification was done, it would have been simple to disable authentication in the customer area so that your family could read the emails without having to make additional requests, as explained in this thread.

Cordialement Doremi

So, I’ll try again once I have more confidence. After this episode and the telephone “help” received, this is unfortunately not the case for the moment.

THANKS.

thank you very much, I understood and carried out the maneuver.

Doremi

There’s no point merging topics if the question and answers don’t follow each other. In this thread, it is difficult to follow the conversation and everything is completely disjointed. Please take note of this.

Doremi

Good evening,

This is the 5th time that I have deactivated two-factor authentication and each time, after 2-3 webmail connections, the system blocks and I no longer have access to my emails. Each time, it requires me to enter my cell number and choose two-factor identification. When we read the explanations on the Swisscom website, we learn that sometimes this identification may be required and follows a whole series of reasons which are inconsistent for me. If I want access via webmail, it’s good that I read my emails on different computers, which do not belong to me. On my computer, my mailbox is configured and I don’t need to use webmail. I’m really fed up with having to: enter my mobile number in order to get a code, enter the code to gain access, deactivate two-factor authentication and have to start the process again 10 days later because it blocks again.

@Bodeickiott85

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@Bodeickiott85 wrote:

Good evening,

This is the 5th time that I have deactivated two-factor authentication and each time, after 2-3 webmail connections, the system blocks and I no longer have access to my emails. Each time, it requires me to enter my cell number and choose two-factor identification. When we read the explanations on the Swisscom website, we learn that sometimes this identification may be required and follows a whole series of reasons which are inconsistent for me. If I want access via webmail, it’s good that I read my emails on different computers, which do not belong to me. On my computer, my mailbox is configured and I don’t need to use webmail. I’m really fed up with having to: enter my mobile number in order to get a code, enter the code to gain access, deactivate two-factor authentication and have to start the process again 10 days later because it blocks again.

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Good evening Bodeickiott85

Well, yes. Once the webmail connection is made from computers that do not belong to you, as you mentioned, you must validate with the SMS code that you receive. Without any authentication on an external computer used publicly, a malicious person can hack your Swisscom email account, even though you have no two-factor authentication. In this case, you will turn against Swisscom. So, to check if the person who opens the webmail is actually the owner of the account, you simply have to validate via the SMS received. More and more accounts are being hacked and many third party companies offering email solutions require two-factor authentication.

Good evening Doremi

So why say two-factor authentication is optional if it’s mandatory? Why direct the community to an opt-out procedure if it doesn’t work? I have three other email addresses and none require two-factor authentication! On the other hand, when I use a device unknown to them, I receive an email which warns me (on another email address). As for the argument of turning against Swisscom, it is absurd (I hold a lawyer’s certificate) since it protected itself by offering a possibility that I knowingly refuse. This system does not allow the joint management of an address (with my sisters we manage that of my elderly mother, also at Swisscom). Additionally, in 98% of cases, I use the same computer to access webmail. My bluewin address is my main address but I am little by little organizing the transfer to another address to close it and put an end to Swisscom. Good evening.

@Bodeickiott85

As you mentioned, you go to a computer that isn’t yours and you remove that option every time. However, she will always come back. A little reading on the following link which explains how to remove it. Here is an example of a Google email address that will help you in your approach, and it will be the same for Swisscom webmail. Here is the link written in blue, just click on it: [https://mychromebook.fr/pourquoi-google-obligation-lidentification-a-deux-facteurs/](https://mychromebook.fr/pourquoi-google -requires-two-factor-identification/)

Cordialement Doremi

@Bodeickiott85

Good evening,

Alas, I see no other way out, given Swisscom’s stubbornness. Which in our case is unfortunate.

That being said, your observation is most relevant and moreover in all of your remarks. All founded.

@Tineido40

Post 2 is from 2022!

Since then, there have been several updates to the site. The pages have changed places

If you searched a little, you would have found this:

https://www.swisscom.ch/myswisscom/myprofile/manage-login

Yes, that’s what I found, thank you 🙂

On the other hand, the trick to remove 2FA obviously no longer exists… which I suspected, hence my previous posts

Cordialement.

Tineido40 The contribution is a year and a half old, that’s how it was at the time, Swisscom has changed in the meantime.

In the link below you can now configure two-factor authentication so that you only need to authentifier rarely, for me maybe once a month.

https://www.swisscom.ch/myswisscom/myprofile/manage-login

Honestly, when I see your revolt here in the various posts, Swisscom has made 2 factor authentication mandatory, we can mitigate it as stated above Whether you like it or not, it doesn’t matter. If you can’t live with this, you have to look for another ISP, this will unfortunately be the case until the new ISP also introduces this obligation, because it is clear that this will happen everywhere.

@Tineido40

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@Tineido40 wrote:

Yes, that’s what I found, thank you 🙂

On the other hand, the trick to remove 2FA obviously no longer exists… which I suspected, hence my previous posts

Cordialement.

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MUST!

Fake? No, we cannot configure anything finely. I clearly understood that sheeping was part of our current world, but from there to letting yourself be put on anything without saying anything…

@Tineido40

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@Tineido40 wrote:

False? No, we cannot configure anything finely. I clearly understood that sheeping was part of our current world, but from there to letting yourself be put on anything without saying anything…

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So, since you seem confident, we can really ask: are you sure the current email address belongs to you? Or do you manage an email box for another person, who may have activated double authentication?

Doremi

We can talk endlessly, but I know where I am with my emails 😉

Tineido40 You should clearly not activate double authentication on each connection, which results in really annoying behavior!

With the setting disabled, on my side, it has been months since the system triggered 2FA for Webmail (or even portal) access, the password is checked from time to time, but without SMS.

However, there are certain special cases where double validation is activated, such as using a VPN or from abroad.

I don’t know if this can also have an influence, but it should be noted that I don’t delete cookies when leaving.

Can you understand why despite the setting to “light”, the system sends you an SMS every time?

DanielD

Thank you for your message.

At the moment, there is no systematic 2FA triggering.

I will see how it is used.

What I do know, however, is that from abroad it will be painful… but that concerns me less.

Cordialement.