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@SamuelD wrote:

Info:
Swisscom is constantly updating its infrastructure in order to continue to offer customers the best possible service in the future. Between Tuesday, October 19, 2021 and Thursday, October 21, 2021, Swisscom will carry out scheduled maintenance work at night. As a result, it deletes some planned programming of series recordings on Swisscom blue TV. The existing recordings are not affected by the maintenance work. Swisscom recommends checking the planned series recordings and re-recording them if necessary. Swisscom is trying to keep the impact as low as possible. Please excuse the inconvenience.

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@SamuelD Do only the Swisscom customers who hang around in the community get this information, or do you also think about the other 99.9% of customers who may have programmed series of recordings, and then in a week at the latest, when it’s too late notice that your recordings weren’t taken?

Your information should also be displayed on all TV boxes (what is the fault notification function on TV boxes for?), or at least the information should be sent via SMS and/or email.

@roku73 The information about this maintenance can also be found on our status page. I don’t know whether affected customers will be informed in any other way.

@SamuelD That’s all well and good, but who looks at the status page when you don’t notice any of this and maybe only want to watch the recordings you programmed back then in a few weeks and then all the recordings end on that day in question ? I don’t think this is an ideal solution. You always have to look at everything from the perspective of a customer who doesn’t look at Swisscom sites every day.

@SamuelD How do I get to the status page?

http://status.swisscom.ch/ is not configured.

I don’t see any link here in the community straight away (mobile phone web browser).

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@Stauldoteiy82 wrote:

@SamuelD How do I get to the status page?

http://status.swisscom.ch/ is not configured.

I don’t immediately see a link here in the community (mobile phone web browser).

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I have now linked the page in my answer. www.swisscom.ch/status

@SamuelD There are a lot of transmitter malfunctions/failures on the list today, but contrary to the list, most of them seem to be working again.

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@roku73 wrote:

@SamuelD That’s all well and good, but who looks at the status page if you don’t notice any of this and maybe only want to look at the recordings you programmed back then in a few weeks and then all the recordings on that day in question end? I don’t think this is an ideal solution. You always have to look at everything from the perspective of a customer who doesn’t look at Swisscom sites every day.

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Thanks for your feedback. I have recorded it and already forwarded it internally.

@SamuelD

It would make sense to leave a ticket with 2Level Support to restore the recordings that were deleted through no fault of the customer. Since, as far as I know, the TV programs are buffered on Swisscom’s server park for around three months, this should also be possible within this time frame. This also applies to TV programs where replay is deactivated.

Glotzologist

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@SamuelD wrote:

@roku73 The information about this maintenance can also be found on our status page. I don’t know whether affected customers will be informed in any other way.

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@SamuelD

That’s all well and good, but how about proactively informing customers?

@SamuelD

Sorry, but that’s just lazy non-communication! A service provider must PROACTIVELY inform its (not too briefly) paying customers about changes to the paid subscription! It simply cannot be the case that responsibility is passed on to the customer!

I already criticized this communication when switching from OS 3.5 to OS4. If I hadn’t happened to be in the forum because of pretty much the same problems as described in this thread, I wouldn’t have found out about it. Same thing when switching from OS4 to Blue TV.

This is not how you treat your paying customers!

Actually, I’m someone who tends to accept what can’t be changed, but when I get answers like yours when I ask questions, I start to seethe!

Information about this maintenance can also be found on our status page. I don’t know whether affected customers will be informed in any other way.

Seriously?😡

It’s exactly for these reasons that I don’t want to have a Blue TV. What’s the point of having an overpriced product if the quality is no longer right… wrong broadcast logos, wrong EPG, recordings are lost or series are not recorded, etc…

We still have the Internet from Swisscom, but we are also considering whether we should go to UPC.

Paid X francs every month for years… sorry, I just won’t take part anymore.
Alternative Zattoo for 12 francs with 1000 images or just buy satellites, install, align.

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@Stonck13 wrote:

Or just buy satellites, mount them, align them and you’re done.

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A whole satellite? 🤣 Luckily every Swiss person has €100 million left over for a satellite.

Shit, I said it wrong 😂😂😂😂. Still, it was good 👍 Satellite receiver sounds better.

SamuelD:

to: “The existing recordings are not affected by the maintenance work.”

At least I experienced it differently in one series…

Perhaps an interesting process for the developers:

For me it deleted the series Bauer single seeks on 3 + including all associated recordings from September 9th, 2021.

Re-recording in the TV Guide on the TV box didn’t work at first either, because even though it was deleted it was still there in the background.

Only when I chose to record all seasons were the last two episodes somehow booked.

No: the deleted recordings are not in the trash.

No: I’m not dreaming either, because when I click on the episode I watched a week ago on TV Air, I get the following message:

In my opinion, this shows that this recording once existed and has now disappeared.

Greeting

cStoph68

After all the bad feedback from end users, I wonder whether Swisscom tests the functions extensively and, above all, validates them before they are activated.

We suddenly received a message that the recording memory would soon be full. We have now noticed that series that my girlfriend had long since deactivated and deleted were suddenly back. Also, series where we only record the current season suddenly have all seasons included again.

Hey Swisscom, these are essential functions of the entire system. Are you even aware of that? I don’t have that impression. This awareness used to be there.

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@Rotimpeu38 wrote:

We suddenly received a message that the recording memory would soon be full. We have now noticed that series that my girlfriend had long since deactivated and deleted were suddenly back. Also, series where we only record the current season suddenly have all seasons included again.

Hey Swisscom, these are essential functions of the entire system. Are you even aware of that? I don’t have that impression. This awareness used to be there.

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Of course, Swisscom is still aware that these are essential functions of Swisscom blue TV. A simple copper cable could also transmit just the TV signal. You don’t need a smart TV box for this.

I had a similar experience to you this night: storage space full because recordings had resurfaced. It is being clarified why this is and how many cases there were.

@Rotimpeu38 Are you in the friendly user program? Would you also like to report the incident in the error tool?

Warm wishes

Roland Me

I always read pictures of the actors. I NEED INFO! Pictures aren’t that important to me. But who actually plays what role is really not a minor matter.
Oh yes, and while we’re at it: What always interested me was who actually does the dubbing. This is actually a great achievement that is not appreciated at all…

Good day

I have noticed that some channels, e.g. ARD or ARTE, no longer provide information about audio films, although programs are still broadcast as audio films. Could the reason for this be the new program dates?