at Lorenz

Thanks for the tip. I check the customer interface regularly. Just did it now too. But at the moment there is nothing to be found. Never mind, I’m very happy with my subscription…

There is an error in the text: you cannot write a surprise awaits you while you are using familiarity. So you correct it like this: Dear Mr. XX, a free surprise awaits you.

This is how the rules of politeness evolve.

Grumpy

The message received from Swisscom looks very much like phishing. Perhaps it could have been done differently.

@Nucheifleith12

thanks for your contribution

this loyalty gift was valid 7 months ago 😀

Surely it’s no longer valid over time?

there was no doubt in the presentation 😎

This is also how the rules of spelling evolve😊

Is it still possible to receive this gift? I keep getting the error message “Online ordering not possible” when I try to select one. Does anyone know more about it?

@Zauteitiez44 Thank you for your question. It is still possible to receive the gift if you have received the email about it. Maybe you have multiple logins and logged in with the wrong one? If it still doesn’t work, it’s best to contact support briefly to clarify this. You can find all contact options at www.swisscom.ch/kontakt

I recently received an advertisement on my swisscom website offering an iPad for Fr. 5.00 or similar. In the tiny print there was a note that I was taking out a subscription of some kind (not Swisscom) with the order, totaling several hundred francs! When I asked Swisscom, they replied that the ad was placed by a third-party company and that they had no influence on it. I just have to be careful…!

@GGS_Basel on YOUR website? Do you advertise there? If it is a third-party website, who operated it.

In my opinion, it should be in Swisscom’s interest to pursue such information further if it could be damaging to the business (even just for one customer).

Received this email today, it’s the first time that swisscom has written to me for a “free” surprise. I don’t dare open it, nothing is ever free at swisscom. I will never know what it was if it was true 😩

@Neidahie47

thanks for the contribution

this loyalty gift was valid 9 months ago

this offer has certainly not expired

If in doubt, contact the Swisscom Hotline

Private customers: contact via hotline, chat, message | Swisscom

I received this email, but it didn’t work. I then called Swisscom. They confirmed to me that they had made this call.

I had to provide my address and lo and behold, after 3 days I received my gift. A little later I received an apology email. In this state that there was a disturbance. For this reason I couldn’t log in. Thank you. Maybe it would be good to inquire first instead of deleting everything. Many thanks to Swisscom

How do you find your gift… I can’t find the email😏

On my Swisscom bill for August-September, there is “Surprise gift” under “Other services and charges”, 5.00 Frs. The surprise is the customer paying for a surprise that he didn’t even ask for or receive! I look forward to contacting Swisscom customer service for clarification.

Hello @Dorsil15

Under the same heading, the montant for me is -5.00 Frs, therefore a credit and not a debit.

Thanks for the great gift! Works really perfectly, good quality! I’m very satisfied with Swisscom’s services anyway, thank you 😁

I can’t receive the Swisscom Box 21 gift. Despite the creation of a new login and related Password!

Good morning Plellege52,

In order to order the TV-Box, you must have received a text message or email linked to your My Swisscom account as indicated, informing you of this gift.

Best regards

I cannot complete the order with any other device