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@Scheutzeissost13 wrote:

Satellite? Can you then have a Sky D subscription?

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In Switzerland you can only officially get Sky Sat via blue. Take a look => here you can find the offer.

Otherwise, you need someone who lives in Germany to take out the subscription for you. Which in turn actually violates the terms and conditions.

Thanks!

@Scheutzeissost13 What do you mean by delay in the conference?

Every now and then the picture lags, i.e. the movements stop and don’t flow, like when you watch streaming with a bad connection.

@Scheutzeissost13 you mean stuttering, but the sound matches the picture?

How many jerks like that do you have? Have you noticed any regularity? Which Swisscom TV Box are you using?

Again and again and irregularly. Sound is not affected. Swisscom said on the phone a few days ago that the problem with Sky had existed since June 2020. But Swisscom is powerless and there are constantly numerous complaints from Swisscom subscription holders.

@Scheutzeissost13 My experience is that Sky Sport runs more stable and smoothly on the Ip2000 TV box (UHD box with speakers) than on the IP1400 (box with white lid). Which box do you use?

Hello @roku73 and @Scheutzeissost13

The statement from colleagues from the SC Hotline referred to an older SKY app version.

We have already received and rolled out a new Sky app version (since January 5th, 2021) which has fixed the well-known regular stutters specifically for UHD content.

If there are new problems, then these are new.

And then it would be super helpful to get as precise information as possible about what the error is supposed to be.
which Sky content exactly at what time, how often and on which Swisscom TV Box…

If this information is available we can forward it to Sky…
or you can also contact Sky CH directly.

LG

Sky hasn’t responded for months. Swisscom customer service told me a few days ago that the problem still existed and that they were aware of it but couldn’t do anything about it.

hello @Scheutzeissost13

And what about my other questions about the problem you still have?

As already mentioned, there are currently no known problems with the nine Sky app from January 5th, 2021.

Can you provide more information here that might help?

I can then take a look at the whole thing and see if I can reproduce it on my own.

How is your setup? Router, cabling, which TV box and what kind of TV do you have?
And where exactly do you see the problems in the Sky app?

thanks, tried everything already. It won’t get better.

Thanks for your help, but it’s all too complicated for me. I have the flat square white box. I simply expect the service from Swisscom and Sky. But nothing works. At some point I will turn away from these two companies. I hope that will be the case soon as I find alternatives.

Hello @Scheutzeissost13

I can’t entirely agree with your statement.

Yes, of course there were problems within the Sky app, and this has already been confirmed here in the community.

That’s why there was a new Sky app version, which we Swisscom rolled out for all customers on January 5th, 2021.

And I can’t tell you why Sky CH customer service doesn’t give you an answer.

But we are in contact with Sky CH and their app developers.

But without details about a new error, I can’t really help you either.

You are welcome to send me a PM with your contact information and I will then forward it to Sky CH.

@Scheutzeissost13 Since there was an update to the Sky app at the beginning of January, I would suggest resetting the TV box if it hasn’t improved since then. On the bottom near the hole where Reset is written, press the button with the paper clip. Nothing is lost, you just have to log in again in the Sky app.

Thanks, I did it, but no improvement. Incredible!

nothing is new, old stuff that hasn’t been followed up on. This is what it looks like, dear Swisscom and dear Sky!

I can’t hear this chatter anymore. Always the same heron.

@Scheutzeissost13 Please remain decent. We try to help you here in the community or give you tips.

I’m just answering the Swisscom representative. It’s still interesting that I have to keep up with all the problems even though I always pay a lot of money and never hear anything from customer services. The only contact is here, you just have to endure honest answers. Thank you for the support, but I find the ignorance of Swisscom and Sky underground.