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@AdrianW wrote:

I’m on vacation next week so I won’t respond. Ev. finds @CamielC some time. He will definitely read along. 🙂

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It’s really cool how you’re putting in the effort here. This shows wonderfully how much additional eyes and perspectives can bring here :-) AdrianW is actually currently on vacation (he’s blessed…). However, the feedback will be monitored and he will report back here after his vacation.

Thank you everyone for your active participation and keep it up!

Hello ThomasS

Since you added me as a tester, some initial feedback:

1. My settings in the ‘Profile’ are not implemented:
   > Don’t want e-mail push notifications, but I still get them - that’s annoying.
   > I want to delete an “unread post” but it doesn’t work:

2. Cumbersome login:
   > Why do I have to request an SMS code in addition to the username and password? I don’t want any confidential data, I just want to read or write posts…

3. The forum pushes forward too much:
   > It’s called “customers helping customers”, but it bombards me with push messages: “You’ve received a like” - “You’ve got a new badge” - “You’ve moved up in the hierarchy”…
   > That only serves one’s own ego, as Facebook abuses it, but misses the objective of the forum…
   > The current status can simply be displayed in the header, then those who want to see it will be happy and the others will not be overwhelmed with emails that constantly prevent them from working… 😲
   > Many users (like me) are just looking for tips from other users and don’t want to chat.
   > Separation into ‘factual topics’ and ‘chat topics’ would be helpful:
   > If you would like to chat, you should have an area designated for this purpose. Maybe it already exists, I just haven’t found it yet?

Now I have to finish up so I can continue working! 🤑

Greetings from Graubünden,

Erhard

@eho-ems

Sorry, you’re in the wrong movie. This isn’t about the Kundencenter, but about the new MySwisscom app, which you don’t even have. 😉

@Chips

That’s right, I was in the wrong movie, I thought it was about Kundencenter…

But how do you know that I don’t have the app???

Because I have them… 😁 😂 😜

…and I just tried it again: Whow! Very well laid out for the small phone screen!

> Even the network overview is displayed well.
> If I switch on the expert mode, I can easily get to the desired settings 😃

> I also saw the parameters of my new Internet-Box 2 😎

> I was able to see and edit both the central phone directory for the handheld devices in the house and my mobile phone directory; I then transferred my Natel directory to the Internet box - great 😍

Briefly summarized:

I like the function of the MySwisscom app better than the Kundencenter! 🤣

Now I would just like to know from the test manager where I can post information about Kundencenter…

Greetings from Graubünden 🤓

@eho-ems just by the way, where did you download the app?

The Kundencenter has not yet been put into beta status for us testers - still the same as back then. Therefore your feedback is a bit dubious…

@eho-em

Wait and drink tea 😉

@DomiP

To avoid confusion:

I previously wrote about the “MySwisscom App for Android” which I downloaded last November or so.

I didn’t use it at first, but only now after I used the Kundencenter on the PC and installed the new router… 😁

Of course it would be nice if we could also write about the design of the customer center on the PC 😋

@eho-ems

Exactly, some here, including @Chips and @Jean-Pierre_Feron (who are currently appearing in the proposals) and also me, are allowed to test a new version that will be reserved for the public.

The test started about 3 weeks ago, which is why you’re talking about the regular app. 😅🙈

And as @ThomasS mentioned, we were included in the pool for the KuCe. However, this is regulated externally (i.e. not in the community). Releases with new functions are being created and we can discuss them as soon as they have been activated by the developers in the Lounge - Myswisscom thread.😋

But I think that the first release can be expected from next week. 🤔

@DomiP

…well then I’m excited to see how I can test the omineuse “New APP” on my phone after ThomasS invited me this morning 😁

@ThomasS: how do I get the beta version?? 🤔

@eho-ems You should have received an email. You can use this email to install the app.

So to clear up the confusion here 🙂

@eho-ems You have registered to take part in future tests on My Swisscom Kundencenter (the website). You were informed about this via private message and saw a test board in the lounge.

You did not sign up for the app test. The registration period for this is over. The app you downloaded is probably the regular version. However, this topic is there for feedback from users who are testing the test version of the app.

I’ll answer your feedback about the community via PM~. I’ll correct you, I’d like to clarify with you via PM, but if you don’t allow private messages in your settings, I can’t send you anything.

@DomiP Thanks for the support. I don’t think we can expect a test regarding Kundencenter any time soon, but we’ll see. 🙂

@ThomasS

Hello and thank you very much for the clarifications, I can now move on!

1. The app test wasn’t my goal at all, I guess I let the established app testers drive me crazy 😀
2. I would like to test the Kundencenter website and give feedback from the perspective of a normal user under Win10 (especially graphics and AV programs) who uses the router for Internet, TV and telephony (including SIP).
3. I’m not a proframing freak or hacker, I just want to use tools that are as easy to use and clear as possible 😋 and I can certainly contribute to this since I used to write and format manuals for industrial devices.
4. Thank you for the tip about my settings, 🤗 I corrected them and am eagerly awaiting your private messages 😎

Wow, I have to say, after the first update the app runs much smoother for me.

Many known bugs have been fixed, but I noticed some again:

• If you have a long name, it will simply be cut off when greeting you. Apparently a padding or a break is missing here.
• The You/They scenario is still very inconsistent.
• The login does not always work. It took me about 4 attempts before I was redirected…

Hello everyone.

The first launch on iOS was rather leisurely. The “Included unit consumption” display in the products under the mobile subscription shows an error. That’s the first impression…

First impression: Traveling much faster. When installing on the iPad I had to go through Google again; with Safari I was in an endless loop again. I’ll look into the app a little more intensively tomorrow.

As DomiP already wrote, the app runs a lot more smoothly after the update.

I also noticed an error. When I click on my mobile number (inOne mobile Go) on the homepage:

On the one hand it would be nice if the error were fixed, on the other hand (in my opinion) the error message itself needs to be adjusted somewhat.

For example

An error has occurred.

or then just errors. But that’s really just a minor blemish.

I really like the feature of direct routing to the router without a password when logging in to the router…!
Have fun everyone testing and trying out…

I think it would be nice if you could implement a function for the error that @Stephan_76 mentioned that can report the error - and if the error is already known and is being worked on, this is still there.

What would also be nice if you were informed about this fault - it would actually be like a normal fault report for TV or landline - just not that “important”…

I drew something again about how it could be implemented 😅🤣

@Stephan_76 for me (Android) home page mobile number…everything OK (but it’s prepaid).

In general, something has been achieved in a short time much more smoothly

Profile icon very good! (was previously a woman’s head)

In general, PDF files (invoices and others) are not displayed (Android only?)

French Text in help “Dérangement de courant” still needs to be corrected to “Dérangement en cours”.
Otherwise the Frenchman sees Text very well.

I’m slowly checking more!