To add to this, I would like to report two pretty persistent bugs:

Problem Description:

As always, if you log in to the MySwisscom app, all information is displayed for the customer. If you want to view the billing details (such as cost breakdown or proof of connection), the MySwisscom website opens normally in the in-app browser.

If you want to view the PDF, which is considered the “official invoice”, it is not possible to download or display it.

Steps for Reproduction:

Hardware / Software

Device: Huawei Mate 20 (not PRO or LITE)

Android version: Android 10

Android derivative: EMUI 10, official

Installed app: MySwisscom “Beta”

Version: Latest available version

Connection: via WiFi or 4G from Swisscom

Reproduction

Start the “MySwisscom” app

Log in if necessary

Tap on “1 invoice overdue” (appears because I have LSV)

Tap “December 2019”.

Tap on “Details and further actions”.

--> The in-app browser opens

Tap “Invoice as PDF” under the invoice amount

Problem: No invoice opens or a download starts in the background. The hyperlink is selected, but nothing happens.

Desired result

The invoice is downloaded as a PDF in the background. After downloading, a popup will appear where you can choose whether the PDF file should be opened in the system viewer for PDF files.

Alternatively, a JS-based implementation of the PDF viewer (e.g. pdf.js:https://github.com/mozilla/pdf.js/). to display the invoice cleanly as a separate website in the in-app browser.

Problem Description:

When you start the app, you usually have to manually click on “Login” and either log in with a password or with a fingerprint and password.

Steps for Reproduction:

Hardware / Software

ditto as above.

Reproduction

Start the “MySwisscom” app

Tap “Login”.

If fingerprint is activated, press on with your finger

Enter password

If no fingerprint is activated, register with Swisscom login

with username and password

Problem: If I log in initially, it shouldn’t be necessary for me to have to log in again all the time. It is clear that to be on the safe side, a login would be necessary after perhaps 3 or 7 days, but not several times a day.

Desired result

Store login information in encrypted form in the cache. If it is a web app (e.g. with Angular or React), the data could be stored in LocalStorage or as a cookie via a hash generated by the Swisscom server.

I wish you a nice evening and look forward to the next update,

Greetings,

Dominic

@DomiP

I can’t understand the two bugs you described. Both work perfectly for me. However, I don’t have any overdue invoices, due is enough. 😉

@Chips

For me and @DomiP it was about Android, maybe iOS for you?

Sorry, I missed it. Claro, iOS for me. 😂

Hello @AdrianW,

I don’t know how to get to the activity point right now… Do you have a little direction for me? 😅🤔

Happy holidays ✌️🌏

@DomiP

If @AdrianW is already absent, I mean in the customer center under “Documents and Activities”
Kind regards

Jean Pierre

Hello zäme @Jean-Pierre_Feron and @AdrianW

ah okay… thank you very much Jean-Pierre!

I’ve now tested it and the result is almost worse than with the invoices themselves: If I try to open an entry where a document is attached - i.e. one with a paper clip - the app crashes completely. 😐

---

@AdrianW wrote:

I’m on vacation next week so I won’t respond. Ev. finds @CamielC some time. He will definitely read along. 🙂

---

It’s really cool how you’re putting in the effort here. This shows wonderfully how much additional eyes and perspectives can bring here :-) AdrianW is actually currently on vacation (he’s blessed…). However, the feedback will be monitored and he will report back here after his vacation.

Thank you everyone for your active participation and keep it up!

Hello ThomasS

Since you added me as a tester, some initial feedback:

1. My settings in the ‘Profile’ are not implemented:
   > Don’t want e-mail push notifications, but I still get them - that’s annoying.
   > I want to delete an “unread post” but it doesn’t work:

2. Cumbersome login:
   > Why do I have to request an SMS code in addition to the username and password? I don’t want any confidential data, I just want to read or write posts…

3. The forum pushes forward too much:
   > It’s called “customers helping customers”, but it bombards me with push messages: “You’ve received a like” - “You’ve got a new badge” - “You’ve moved up in the hierarchy”…
   > That only serves one’s own ego, as Facebook abuses it, but misses the objective of the forum…
   > The current status can simply be displayed in the header, then those who want to see it will be happy and the others will not be overwhelmed with emails that constantly prevent them from working… 😲
   > Many users (like me) are just looking for tips from other users and don’t want to chat.
   > Separation into ‘factual topics’ and ‘chat topics’ would be helpful:
   > If you would like to chat, you should have an area designated for this purpose. Maybe it already exists, I just haven’t found it yet?

Now I have to finish up so I can continue working! 🤑

Greetings from Graubünden,

Erhard

@Chips

That’s right, I was in the wrong movie, I thought it was about Kundencenter…

But how do you know that I don’t have the app???

Because I have them… 😁 😂 😜

…and I just tried it again: Whow! Very well laid out for the small phone screen!

> Even the network overview is displayed well.
> If I switch on the expert mode, I can easily get to the desired settings 😃

> I also saw the parameters of my new Internet-Box 2 😎

> I was able to see and edit both the central phone directory for the handheld devices in the house and my mobile phone directory; I then transferred my Natel directory to the Internet box - great 😍

Briefly summarized:

I like the function of the MySwisscom app better than the Kundencenter! 🤣

Now I would just like to know from the test manager where I can post information about Kundencenter…

Greetings from Graubünden 🤓

@eho-ems just by the way, where did you download the app?

The Kundencenter has not yet been put into beta status for us testers - still the same as back then. Therefore your feedback is a bit dubious…

@eho-em

Wait and drink tea 😉

@DomiP

To avoid confusion:

I previously wrote about the “MySwisscom App for Android” which I downloaded last November or so.

I didn’t use it at first, but only now after I used the Kundencenter on the PC and installed the new router… 😁

Of course it would be nice if we could also write about the design of the customer center on the PC 😋

@eho-ems

Exactly, some here, including @Chips and @Jean-Pierre_Feron (who are currently appearing in the proposals) and also me, are allowed to test a new version that will be reserved for the public.

The test started about 3 weeks ago, which is why you’re talking about the regular app. 😅🙈

And as @ThomasS mentioned, we were included in the pool for the KuCe. However, this is regulated externally (i.e. not in the community). Releases with new functions are being created and we can discuss them as soon as they have been activated by the developers in the Lounge - Myswisscom thread.😋

But I think that the first release can be expected from next week. 🤔

@DomiP

…well then I’m excited to see how I can test the omineuse “New APP” on my phone after ThomasS invited me this morning 😁

@ThomasS: how do I get the beta version?? 🤔

@eho-ems You should have received an email. You can use this email to install the app.

@eho-ems The registration deadline for registering with this app has already expired for around three weeks. I don’t think you can be added to the system now - since you’ve only just “appeared” in the community.

You’ll have to check with the moderators (including @AdrianW, especially during the well-deserved holidays) to see whether this is still possible.

So to clear up the confusion here 🙂

@eho-ems You have registered to take part in future tests on My Swisscom Kundencenter (the website). You were informed about this via private message and saw a test board in the lounge.

You did not sign up for the app test. The registration period for this is over. The app you downloaded is probably the regular version. However, this topic is there for feedback from users who are testing the test version of the app.

I’ll answer your feedback about the community via PM~. I’ll correct you, I’d like to clarify with you via PM, but if you don’t allow private messages in your settings, I can’t send you anything.

@DomiP Thanks for the support. I don’t think we can expect a test regarding Kundencenter any time soon, but we’ll see. 🙂