You are primarily in a “customers helping customers” forum and not in an official Swisscom channel. This means that representatives of Swisscom occasionally read this, but there is no right to an official response in a timely manner.

Your interpretation of “Representatives of Swisscom occasionally read here. However, there is no right to an official response in a timely manner.” contradicts the fact that there are users who identify themselves as SC employees, have over 2900 posts and almost every day Write community posts…

….but thanks for the tip.

OK, then let’s leave out the word “occasionally” in the first sentence, then it should be correct.

If Swisscom employees answer here in the forum, that does not mean that they are official answers and that as a customer you have the right to an official answer.

Official answers are only provided by the moderators and a handful of specialists who you now know as a regular forum visitor (such as GuidoT).

Hello everyone

I know there is already an article about this ([https://community.swisscom.ch/t5/Android/Wi-Fi-Calling-mit-Pixel-2-XL/td-p/531692](https:// community.swisscom.ch/t5/Android/Wi-Fi-Calling-mit-Pixel-2-XL/td-p/531692)), since the but it’s already a few days old, I’ll take the liberty of opening a new one.

My subscription was migrated to Go a few minutes ago and I received a text message that Advanced Calling was now available. But I can’t activate this on the device.

Are the Pixel’s still not supported by Swisscom? They are now more than a year old…

Greetings

Nico

Have you already switched the device completely off and on and are there the latest updates on it?

Yes, shortly after the migration completion SMS arrived, I booted through. Even manually logging into the internet didn’t help.

Updates are also current, OS is stock, no custom ROM

I contacted Swisscom support.

Advanced calling only works with Swisscom devices (i.e. Swisscom branded…). Any virgin device cannot use the new features.

Brilliant performance…

@neilpryde

This information is absolute nonsense!! Androidone devices are NOT and cannot be branded… otherwise they would no longer be Androidone…

swisscom consciously and intentionally stands in the way… prevents functionalities that they actively market and every customer pays with the subscription.

This is about kickbacks or to receive other monetary payments from manufacturers and to consciously exclude manufacturers who do not want to submit to swisscom’s unspeakable behavior….

All other claims regarding GSMA database are simply a cheap excuse. see also HERE

Sorry, but that’s just wrong. I can understand your personal frustration, but that has nothing to do with reality.

Unfortunately, the information from support is also incorrect. Most devices that support VoLTE and WiFi calling in our network have OpenMarket software. However, we do not sell all devices from all manufacturers and therefore the manufacturers do not always want to integrate the necessary settings. However, we reserve the right not to release individual devices if they do not work properly. This was actually more of a problem in the past and newer devices usually no longer cause problems.

It makes sense to us if all devices supported VoLTE. We will therefore also activate prepaid and the Wingo/M-Budget little by little in 2019 (when IT is ready).

Guido

@zik73

1. At Swisscom, devices that are either included in the sales portfolio or have the corresponding technical functions implemented and, above all, activated are approved for advanced calling. In the case of Google Pixel devices, this is not the case. Google currently only activates the IMS settings for providers who actively sell the phone model.

All relevant device settings that are necessary for the correct functioning of Advanced Calling Services (VoLTE, VoWIFI, SMSoIP, ECoIP) are entered in the GSMA database. All device manufacturers worldwide have access to this DB and can implement the operator settings (Carrier Config) in their devices based on it. Google is not currently following this approach. Swisscom has taken appropriate measures to change this.

2. Carrier config can be done either by the manufacturer or by a trusted app. Possibilities for this were examined by Swisscom but rejected due to processes and lifecycle processes that were too complex. Swisscom follows the approach based on the GSMA Device Database (see details at point 1).

According to the answer you received here, the manufacturers are obliged to provide the settings that are necessary for** swisscom (social branding, which is very possible, see Android manufacturer branding for all different manufacturers and older Android devices, with swisscom logo when booting) to be implemented in your device software.

It sounds logical to me that certain settings must be present on the devices so that the devices can do something, right?

If you have other facts, feel free to share them.

@Doc

Thanks for the reply.

Unfortunately, I can’t quite follow your argument… I also don’t know what you’re trying to tell me with the branding (I’ll just call this Swisscom Bloatware), which was always done by SC in the past, I’m talking about current and new devices latest technology and functionalities. From my point of view, the manufacturer primarily provides functionalities. The user or the provider then makes settings or In this case, the provider arbitrarily suppresses this, even though the customer pays for it in the subscription, and ultimately the provider also heavily advertises this functionality (but then links this to the product portfolio, which the customer does not find out).

Have a nice weekend to you.

Interesting what you read from my answer.

We need settings for VoLTE and WiFi calling. These are known to cell phone manufacturers. The manufacturer must integrate the settings into the software. Google didn’t do that.

If a manufacturer integrates the settings, we check whether the cell phone works on our network with these settings. If things don’t run smoothly, we contact the manufacturer and try to solve the problem. Doesn’t always work, as you can see on an HTC device. Then we won’t release the cell phone on our network. At the moment I only know the HTC device where this happened. But there was definitely more in the past. Why are we doing this? As a rule, the customer contacts us if there are problems. And then we can’t help. That’s not good either.

I can’t write it more clearly now.

@Anonymous

I’m sorry that I have to interpret.

Back to my questions:

- Is SC’s Pixel 2 intentionally blocked from functionality?

--> Yes / No

- If yes, why?

- If no, why can’t my setting settings be activated in the previous screenshot?

-->

- Why are the settings that, according to you, a manufacturer has to integrate into the software, no longer necessary from the point onwards when prepaid and the Wingo/M-Budget are to be activated in general from 2019?

-->

- Swisscom-specific IMS (VoLTE and VowiFi) settings are available in the freely accessible 3GPP database (your statement). I would still like the LINK

--> Link please

- SC doesn’t want to follow the Android guidelines for the corresponding settings (similar to APN, for example), which are described HERE?

--> Yes / No

Thanks

Almost all of the questions are answered in my posts.

No to question 1. This means that questions 2-3 are superfluous.

Question 4: incorrect interpretation of my statement. The settings are of course still required. We only enable VoLTE with even more tariffs, including prepaid.

Question 5: for manufacturers

Question 6: I haven’t read it. Therefore I can’t answer it. But there was once an attempt by Google to try something similar to Apple. But special SIM cards would have been necessary for this. Overall, Apple has solved this much better.

@zik73

your premise is wrong. swisscom does not have the ability to access the cell phone settings.

As GuidoT has already said several times: the settings FROM swisscom must be stored ON the device BY the manufacturer FOR swisscom.

BTW swisscom “bloatware”:

In my statement about swisscom branding, I refer to your statement:

Androidone devices are NOT and cannot be branded… otherwise they would no longer be Androidone…

ALL devices are branded by the respective manufacturer and are therefore no longer Android-One. Only Nokia has a largely pure Android, android-one. Swisscom would have the option of branding, like it used to do with the home screen, and it would still be Android-One. However, such branding is no longer done because it is too time-consuming.

Nevertheless, settings can be made or saved on the device without changing the operating system.

And calling it swisscom bloatware is completely wrong, because bloatware refers to apps that are permanently installed on the device by the device manufacturer and cannot be uninstalled (conventionally) (greetings from Samsung).

Branding, on the other hand, is a slight, visual adjustment of the operating system.

@“x”#640237and everyone else in the thread:

I feel like I can shed some light on this.

I recently purchased a Pixel 2 XL; I primarily use this with a SIM from Deutsche Telekom (DT) and when roaming in Switzerland. In Germany, VoLTE and WiFi calling work directly; in Switzerland only WiFi calling (via DT) but no VoLTE.

Now to the essentials: A friend has a Swisscom contract and I wanted to get VoLTE and WiFi calling to work on the Pixel 2 XL with his SIM.

…it’s not that easy, but it works.

Just google the terms “XDA Pixel 2 XL QXDM” (I don’t know how good it will be if I post direct links here). In any case, a user there described the whole thing. Firstly, the smartphone must be rooted. Furthermore, it takes a lot of confidence and trial and error; you have to work with deep system settings and you can certainly destroy everything relatively easily, leaving you with a brick. Therefore no guarantee for anything.

But what’s most interesting about it is that you can use the Qualcomm software (the PDC tool) to see which “profiles”, i.e. network operator settings for VoLTE, are installed on the phone (you can also see some of it in the screenshot in the said XDA). thread). And in fact there is nothing from the Swiss providers there.

Now the trick was that you can simply use the appropriate tools to force a VoLTE configuration of another phone for Swisscom onto the Pixel (in this case a Nokia 8). Ultimately, I tested VoLTE and WiFi calling with Swisscom SIM in the Swisscom network without any problems.

Of course, none of this is suitable for the masses and is a super fiddly solution; I’m almost assuming that you would have to set this up again with every monthly security update, even though I haven’t tried it yet.

What remains clear, however, is that Google simply hasn’t installed the relevant settings on the phone and Advanced Calling therefore doesn’t work out of the box (as all Swisscom employees have already explained).

Of course it would be nice if things were different in the future and it worked straight away. And maybe VoLTE will come into roaming at some point?? (I know, the biggest wishful thinking at the moment - or maybe there is already information there On the part of Network operator?)

But I actually see Swisscom having a duty to finally take a look at this with Google so that the Swisscom profile for WiFi calling can be added to Rome.

And why isn’t Swisscom there?

@Man!ac take a look here: [/t5/Mobile/Advanced-Calling-VoLTE-VoWIFI-wifi-calling-Essential-Phone/m-p/617403#M7391](https://commu nity.swisscom.ch/t5/Mobile/Advanced-Calling-VoLTE-VoWIFI-wifi-calling-Essential-Phone/m-p/617403#M7391)

This is the most current information I have seen from Swisscom in the community regarding Google Pixel devices.