In Kundencenter or via the hotline

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@MGede wrote:

Unfortunately the link is out of date. Do you have a current one?

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I adjusted the link and it now works again.

Unfortunately, I can’t find the setting for adjusting the subscription options or the option to adjust or cancel Teleclub subscriptions. Where should I look?

Thanks in advance, Jo

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schmittexxx wrote:

Unfortunately, I can’t find the setting for adjusting the subscription options or the option to adjust or cancel Teleclub subscriptions. Where should I look?

Thanks in advance, Jo

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You can find the option in My Swisscom Kundencenter under your TV subscription > individualize your TV experience.

Thanks, but I don’t have that option…

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@schmittexxx wrote:

Thanks, but I don’t have that option…

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Can you attach a print screen here that shows what it looks like for you?

ThomasS This is my dashboard

@schmittexxx Please excuse the late reply.

I have clarified your case with the developers of My Swisscom. Apparently there is something wrong with your login, which is why the menu item in question is not displayed. The colleagues are now looking at it, but cannot say when exactly it will be fixed.

I would therefore like to recommend that you report the termination of Teleclub via chat or the hotline so that you can do this promptly. Please excuse the inconvenience.

Thank you for the answer. I’ll just wait and see, the cancellation isn’t that urgent.
Greetings Schmittexxx

Funny: now I actually have the option “TV Experience…” to select, when I click on it it says: “…this option cannot be selected (or something like that), contact the hotline.. .”

Let’s see how and whether things continue