@LeandroLeo Good evening

I downgraded from Vivo M to Vivos S through my customer area and for 99fr, I had the choice for the same price between the standard box or the Internet box 2 the choice was quickly made and I received them in the mail this morning but not yet on the way.

Cordialement

yes but I don’t want to go from a vivo XL to a vivo L for me…. if swisscom still offered a vivo XXL I would say not… but that’s not the case ahahahahah.

then even…. 99.- for a modem that I can have for free… bofffff

I think I’m going to cancel my subscription and simply start another one lol

Very sincerely, when we give them the maximum per month, with a Vivo XL, they could give us the preferential rate…
From an administrative point of view, it would be smarter than having to downgrade and then upgrade your subscription.
It’s getting ridiculous.

@mikee

Yes, you should try calling them and see if you can get the free service.

For my part like the Vivo M in copper, I don’t have the speed of this subscription at all, I decided to change to the Vivo S since they increased the speed of this one and there when changing the subscription on my customer area, I came across the new router with a 200. - discount and well, I took advantage of it.

Good evening everyone and thank you for the intérêt carried for our Internet-Box 2.

When concluding your contracts and as new customers, you were also able to benefit from a special offer valid at that time. All new customers with Vivo S, M, L or XL as well as Internet subscriptions 50 or 250 receive the Internet-Box 2 for free. Likewise, all existing customers who upgrade to a target subscription (Vivo S, M, L or XL) get Internet-Box 2 free of charge whenever, for technical reasons, the acquisition of a new router is necessary.
All other customers (excluding warranty or target subscription) have the option of purchasing the router at the preferential price of CHF 99.– instead of CHF 299.–. Everyone, have a great evening.

Cordialement,

Thank you @Doremi for your response

Thank you @StéphanieC. for these details.

Quick question, when you talk about warranty, does that mean that if my current internet box is under warranty, does that mean that I can benefit from a free replacement for the Internet box 2?

Thank you @StéphanieC for these details! This should put an end to various and varied speculations and assumptions…

Hello mikee,

if your current internet box is under warranty, it will be replaced by the same model. If you wish to purchase it, you will be charged CHF 99.-; A discount of CHF 200.- will be offered to you on this new product.

Cordialement,

OK thank you @StéphanieC for these details and have a good evening.

I have just placed an order through the Swisscom chat and I actually confirm the price of CHF 99.-, in my case (Vivo XL), without change of subscription 🙂

She will be here at the beginning of next week.

Thanks again!

You better resolve your binding issues. No Internet, no phone and no television since last night. I have been offered a technician for Monday, November 21 in the afternoon!! Scandalous

@HH44 Hello

HH44 wrote:

You better resolve your binding issues. No Internet, no phone and no television since last night. I have been offered a technician for Monday, November 21 in the afternoon!! Scandalous

Oops you are missing, a little polite “hello” plus your post has nothing to do with this forum and your Internet works to write your subject. We are simple users like you. We will not solve your linking problems.

Cordialement

I confirm, ordered just now via the hotline at the price of CHF 99.-! Looking forward to testing all of this.

Good morning,

Currently with a Vivo M subscription, I called 0800 800 800 to order an internet box 2 and I was refused the preferential rate.

Internal communication problem? Is there really a discount for existing customers?

Thanks in advance.

@nidrig
Good morning,
I ordered on Thursday to try with the Swisscom chat, that’s what I did and I’ll receive it tomorrow for 99.-

Hello @nidrig

Internet Box 2 received just now. I ordered it on Thursday from the Swisscom chat and they confirmed the price of CHF 99.-.
So the offer does exist…, then do certain conditions have to be met? Only a Swisscom agent, on this forum, or on the hotline/chat will be able to go into details.

Thank you for your answers.

Apparently, internal communication problems. I went through the chat as recommended above and the price was 99.-

Dear @nidrig,

This was indeed an error. The internet box will cost you CHF 99.- and not CHF 299.-.

Sorry for the bad information!

Have a nice day,