Stéphane.phill

But I don’t understand, I still can’t change the order… When I change the order of the channels, it starts recording for ages, then when I watch on the TV, the position numbers have disappeared ..

In the example below I no longer have access to RTS etc., and my list starts at a folk channel at number 35 but I no longer have access to the first 34 channels.. The “Position” number has disappeared..

Help please

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    @lordpaulc Good evening

    Don’t look, we’re not all in the same situation as wrote @LeylaG🙁in this forum)

    Hello everyone,

    Thank you for your comments.

    The order of channels in the Customer Center is effectively upside down. This is probably due to system updates this weekend.

    Our specialists are informed of the problem. Hopefully they can restore the situation quickly.

    Thank you again and have a nice week everyone.
    LeylaG
    Swisscom

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    It is 15.11.2016 and still not resolved. The Hotline cannot say anything more. I advised them to change the engineers because they do a good job. You don’t release an update without testing it from every angle. It’s rubbish and for the price you pay. They refuse to give a discount on the subscription.

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    Hello everyone,

    The disruption has been well announced and our specialists are working to resolve it. Its evolution can be followed on this page.

    We thank you again for your feedback.

    Cordialement

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    Perhaps we still need to increase executive salaries, sorry! from Gentlemen MANAGERS. We promise, everything on colored glossy paper, we cash in and let others realize it. Penalty at the end of the year instead of bonuses. We could thus finance the compensation

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    a month later

    schafer12

    I don’t know what’s going on… there’s a total bug with the channels in the customer area.

    Anyone with the same problem? I have subscribed channels that are not part of my subscription, and the teleclub list is completely wrong. Even on the main channels I have a series that has disappeared…Capture.JPG

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      Same at home, all the channels are displayed correctly for 3 seconds then a black screen saying that there is no signal for this channel is displayed while I continue to hear the channel’s broadcast.. .

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      Good evening,

      only in the customer area the TV Guide on the TV is normal nothing to change all the channels are in the order I chose

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      I go into my client space and click on swisscom tv and after subscription I can modify [the packages of channels](https://www1.swisscom.ch/neo/online/public/init.jsf?useCase=TV_COMPONENT_MODIFICATION&keyVersion=1&keyName=sam2neo&encPa rams=LdUx3D9Et3Jg-zfX1CKIpHEQUJdxc2QikijW4t6DfUTvRgGc2f2Ul9cF57FNIAb1jNadEMqnil3lcpa4ofwpfqOz4WpPVZtCMFgBgQctiubSxDeZUuB47tZjNfH8b MVg8jnF2vEaNZtBqf_WsqwSzD34nEGF-vCZILcExrG7ulOagp5QqUokdocxCxj9oWPywA8KFX75U5ZcDQ2-il5jvKTIphOK-wJbDKjFR0fH8a1DLVaIcfENMDlyQ57mdig 4oObIiERMMd8Ku_kuVTrIlc8vMabGE5ZxATLDZ6ZftRF1dW5eVgteXYkMplYSvffX7QHstX9PWecnkmYp6CddZWHHStR0684OCCTN1XIlxD1LR3htgkc-QL5C7ANbiPSK) and it’s been three weeks that it hasn’t been okay??? I called twice and it still doesn’t work, it always gives me commissioned error and it happens:smileymad::smileymad:

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