@tiibor wrote:
\=> Apparently there are many, many users without problems, so it could be that I’m stuck on a “bad” node or something. But that would be strange if that was the case with Swisscom and iWay.


It matters who you play with. According to the Whois query:

https://www.heise.de/netze/tools/whois/

the communication partner/opponent with the IPv4 address 87.14.143.157 uses an Internet connection from “Telecom Italia”.

The problems described in the NZZ article do not occur if you play with a Swisscom fiber optic connection against an opponent with a Swisscom Internet connection (same Internet connection provider (ISP)).

Show original language (German)

Interesting, I play against people from “all” Europe. BUT I had exactly these problems against players from Switzerland (confirmed via subsequent chat). One of them assured me that he didn’t have any such “stutters” and generally enjoys very good Gemaplay (i.e. never actually has any problems). He came from Basel and also has an internet connection with Swisscom. <= Hence my guess that there is a node somewhere “in Winterthur” that is causing problems.

As I said, I have problems in 50-75% of games. I would say it’s worse against opponents from Switzerland. Most users experience this problem in perhaps 0-5% of games.

Therefore I would like to test further, the “information” from your second link in the first post shows me that it should work: [https://us.battle.net/forums/en/overwatch/topic/20749274867](https:/ /us.battle.net/forums/en/overwatch/topic/20749274867):

“Ran an MTR and PingPath to narrow it down to the hop between Cogent to Level3 via level3.ord03.atlas.cogentco.com (154.54.12.82). I ran WireShark for a bit and it appears to be being caused by malformed packets coming down from upstream of that hop.”

Unfortunately I don’t know how technically. Can anyone help here?

(I’m just afraid that if you don’t run the tests on the PS4 or XB1, you might end up taking a different “path”). <= If this is the case, perhaps someone can confirm that with the information available at least Swisscom or iWay should be able to take action (worst case against payment).

I think I’ll run WireShark via iWay tomorrow and see if it looks similar.

One more question, I kept seeing entries from other IPs during the game, here are a few of them:

Name: a23-36-227-216.deploy.static.akamaitechnologies.com / Address: 23.36.227.216
Name: ec2-34-203-181-177.compute-1.amazonaws.com / Address: 34.203.181.177
Name: ec2-54-148-136-225.us-west-2.compute.amazonaws.com / Address: 54.148.136.225
Name: a104-124-116-37.deploy.static.akamaitechnologies.com / Address: 104.124.116.37
Name: a23-201-241-193.deploy.static.akamaitechnologies.com / Address: 23.201.241.193
Name: ec2-52-40-208-125.us-west-2.compute.amazonaws.com / Address: 52.40.208.125
Name: ec2-54-69-187-171.us-west-2.compute.amazonaws.com / Address: 54.69.187.171
Name: ec2-52-3-120-166.compute-1.amazonaws.com / Address: 52.3.120.166
Name: ec2-52-71-234-44.compute-1.amazonaws.com / Address: 52.71.234.44

I’m not sure anymore, but I think I didn’t deactivate “everything else” during the test. So it could be that this has nothing to do with the PS4/the game (but I think so).

Show original language (German)

Port forwarding set up correctly:

[https://help.ea.com/en/article/opening-tcp-or-udp-ports-for-connection-issues/](https://help.ea.com/en/article/opening-tcp -or-udp-ports-for-connection-issues/)

The listed ports of the game console must be directly accessible from the Internet.

\=> For testing purposes, connect the game console directly to the Internet connection without a firewall.

Show original language (German)

Hello @GrandDixence

Many thanks for your response. Believe me, I’ve tried pretty much everything. With the iWay fiber connection, I even attached a “gaming router” directly to the FTTH gateway, and nothing else.

Swisscom already had the PS4 (previously XB1) directly in the “DMZ - which isn’t really a DMZ with the Internet Box Plus” and I had already forwarded the ports. Unfortunately without success.

When WireShark logging, I did NOT forward the ports individually but via UPnP.

\=> Will do another session with iWay. Depending on the result, also a session with Swisscom and open ports.

Greetings Marc

Edit 1 @ 09:27 One more question:
At the beginning I connected my PS4 directly to the municipal utility’s FTTH gateway (i.e. without a router in between). I had a connection, but I had the feeling that this connection was/is not stable. Is it possible that the FTTH gateway (behind it is my iWay Fiber-Anschluss) needs a router? Then I might buy a “stupid” router that would simply route everything directly to the PS4.

Edit 2 @ 10:06 Isn’t that possible?
If I want to log using WireShark (i.e. signal “looped” through a laptop), I would have to enable the ports differently than if I had the normal setup.

\=> I think I’ll do it like this: laptop directly to the FTTH gateway (iWay), and then console for logging to the laptop. Let’s see what it looks like (I hope my laptop survives, being so unprotected on the internet).

Edit 3 @ 11:12 It really doesn’t work…

The FTTH gateway does not have a WLAN/access point. I’ll still try via iWay and simply pass on the ports to the laptop. Have a look….

Show original language (German)

So, here is the WireShark log via iWay and the “temporal log”. Unfortunately I stupidly forgot to save the video at the end… 🙂 so this time without a video.

First of all: if I only cared about winning, I think I would only play like that. It makes things easier like this…

The log is stored here:

https://drive.google.com/file/d/0B_ngPyobKVJaT3ZlVXU2Z3MzMEk/view?usp=sharing

The timeline here:

00:00 PS4 launch
00:28 Logged in
00:45 FIFA tile selected
01:20 FIFA started
01:55 Language selection
02:18 Message: Connecting to EA servers
02:40 Ultimate Team Mode selected
03:30 Find opponents
03:55 Opponent there, but bad latency => abort (looked like Italian again (name and coat of arms)
05:45 Looking for a new opponent
06:35 Found an opponent, latency of 4 (5 would be better, I think, but not via laptop)
07:25 Kick off
08:07 Header
08:33 Chance with jerking header
08:58 Goal 1-0
09:30 Jerking when overflowing
09:58 strong shaking in the penalty area
10:38 strong shaking again
12:08 Goal 2-0
13:12 goal 3:0
13:48 Goal 3:1
14:22 Player reacts extremely slowly
14:54 half time
3:28 p.m. kick-off
16:22 Goal chance with jerk (long shot)
17:11 Goal 4:1
20:22 Extreme jerking when running sideways
22:24 Tried skills/tricks
22:58 Goal 4:2
23:27 Goal 5:2
23:57 Goal 5:3
24:14 Game end
24:55 Exit FIFA Ultimate Mode
25:25 FIFA closed
25:40 Switch off PS4

My opinion:

- I don’t think it’s my setup or the ports. I’ve really tried everything here.

- It must be possible for me to determine which node is causing the problem
\=> possibly alone with your help, or then possibly with Swisscom (or iWay). Or not?

Thanks again and greetings

Marc

Show original language (German)

I later tested via iWay and Swisscom with ports and DMZ etc. directly with the console as the only device: Gameplay looks smoother, but is massively worse, everything reacts too sluggishly etc.

In certain moments there are visible stutters, but never like when I log using WireShark and the signal is looped through the laptop.

For me that speaks for two things:
1. It’s not due to components that I can influence.
\=> I hope I get tips on how I can determine the node that is causing the problem. If that doesn’t work via Swisscom
2. My good leadership is being punished. When I loop the signal through my laptop (WireShark) you can see the stutters better and the game seems slower, but I feel at an advantage (not like usual, I’m clearly at a disadvantage)

@doom2, @Tux0ne, @XT, @CHnuschti

You were also active in this thread “before”. If you have an idea how I can determine the “limiting” knot, I would of course be happy. But I can imagine that unfortunately this won’t work, as I’ll probably take a different “path” using the PS4 than if I’m testing this from a PC. For me that would mean that I would now have a good basis for finding a solution with Swisscom Support.

Greeting

Show original language (German)

@tiibor wrote:
@Edit 1 @ 09:27 One more question:

At the beginning I connected my PS4 directly to the municipal utility’s FTTH gateway (i.e. without a router in between).


What kind of “FTTH Gateway” is this? Is this a switch with an SFP port (for fiber optics), a media converter (converter from fiber optic Ethernet to copper Ethernet) or a router with an SFP port (for fiber optics)?

How fast is the Swisscom and iWay fiber optic connection (100 MBit/s or faster)? Do all network components (router/firewall) support a fast Internet connection?

What exactly is between the iWay fiber optic connection and the game console? Cable (Cat. 5E or better), Gigabit Ethernet switch, router, firewall?

Why is a media converter such as the TP-Link MC220L not used for the iWay fiber optic connection:

https://www.iway.ch/privatkunden/glasfarben-schweizweit/

https://www.init7.net/de/internet/hardware/

In order to operate a game console with a Gigabit Ethernet copper connection to a fiber optic connection (which is basically just a Gigabit Ethernet fiber optic connection), only a media converter (converter from copper Ethernet to fiber optic Ethernet) is usually required. The big advantage of a fiber optic Internet connection is that there is no major change in transmission technology (such as ADSL/VDSL/G.FAST on copper Ethernet or EuroDOCSIS on copper Ethernet).


@tiibor wrote:
Edit 2 @ 10:06 Isn’t that possible?

If I want to log using WireShark (i.e. signal “looped” via a laptop), I would have to enable the ports differently than if I had the normal setup.

\=> I think I’ll do it like this: laptop directly to the FTTH gateway (iWay), and then console for logging to the laptop. Let’s see what it looks like (I hope my laptop survives, being so unprotected on the internet).


Seems like too much of a “tinkering” with too much repercussions!

If the existing network components do not have a “network data traffic recording function” (packet capture => pcap), you usually use a “managed” Gigabit Ethernet switch with at least 3 copper Ethernet ports (for example HP 1820-8G).

The Gigabit Ethernet switch is looped into the existing network connection (Anschluss/Port 1 and 2) and another port (Anschluss/Port 3) is configured as a “mirror” port. All data packets transported via port 1 are “mirrored” to port 3 (port mirroring). A laptop with Wireshark listens on port 3 and records (without any reaction) all data packets transmitted on port 3. See also the YouTube video:

https://www.youtube.com/watch?v=UCi9n5FcdQY

Due to the high probability of major repercussions, I consider the Wireshark recordings published here to be unusable/informative for troubleshooting! Was the laptop even connected via WLAN<->copper Ethernet?

Show original language (German)
  • tiibor has responded to this post.

    Hello GrandDixence

    Once again, thank you very much for your detailed answer.

    "What kind of “FTTH gateway” is this? Is it a switch with SFP port (for fiber optic), a media converter (converter from fiber optic Ethernet to copper Ethernet) or a router with SFP port (for fiber optic) ?"

    I think it’s a media converter, nothing else. here two pictures:

    2017-09-16 15_50_19-IMG_2895.png

    2017-09-16 15_51_42-IMG_2896.png

    Here is a link to the fact sheet: [https://dktcomega.com/wp-content/uploads/2017/03/Balder-796xx-CPE.pdf](https://dktcomega.com/wp-content/uploads/2017/ 03/Balder-796xx-CPE.pdf) => Is the 79601

    Only port 1 “works”.

    \=> If I connect the PS4 directly to this FTTH gateway, the gameplay is “faster” but the dropouts and stutters are worse. As far as I can see, EA “measures” the speed of the line using packets that are sent between the opponents (it’s P2P in this game mode). When I play with 5 bars (best latency) I sometimes experience extreme stuttering. But not to my advantage like when I loop the signal through the laptop, but to my disadvantage.

    “How fast is the Swisscom and iWay fiber optic connection (100 MBit/s or faster)?”

    Swisscom: 1000 MBit/s

    iWay: 30 Mbps

    Do all network components (router/firewall) support the fast Internet connection?"

    Yes, all components including cables are Gigabit capable. The console is connected directly to the router using a Cat7 cable. Sometimes used as the only device for testing purposes. Swisscom: Console is connected directly to Internet Box 2

    iWay: Console is connected to a “gaming router” behind the FTTH gateway => Netduma R1 (tried various configurations

    “Why isn’t a media converter such as the TP-Link MC220L used for the iWay fiber optic connection:”

    Using this FTTH gateway is currently the only option in the Stadtwerke Winterthur network. There should be another solution in the future, but at the moment you have to use the FTTH gateway (except for Swisscom, which is also on a different plug on the OTO socket).

    “In order to operate a game console with a Gigabit Ethernet copper connection to a fiber optic connection (which is basically just a Gigabit Ethernet fiber optic connection), only a media converter (converter from copper Ethernet to fiber optic Ethernet) is usually required. The The big advantage of a fiber optic internet connection is that there is no major change in transmission technology (such as ADSL/VDSL/G.FAST to copper Ethernet or EuroDOCSIS on copper Ethernet).”

    I’m not sure what the problem is, but if I connect the PS4 directly to the FTTH gateway, then the problems are worse. I see two possible reasons:

    1. the FTTH gateway cannot “manage” devices directly

    2. EA sees the line as “perfect” and if there are problems on a network node (somewhere) on the way to the opponent, delays etc. are entirely to my detriment.

    "If the existing network components do not have a “network data traffic recording function” (packet capture => pcap), you usually use a “managed” Gigabit Ethernet switch with at least 3 copper Ethernet ports (for example HP 1820-8G)."

    Thank you. I’m going to order a “HP 1820-8G” as I’m sure I’ll be able to use it for other purposes too. And yes, it was probably a really big job. The “8 Port Switch 1820-8G” WITHOUT PoE should be sufficient, right? So for just under CHF 100?

    \=> As soon as I have the new switch, I will test again (Swisscom and iWay) and I think it makes sense to open a new thread. Otherwise I think it will be “too extreme” here. Thank you also for the execution and YouTube video link! 🙂

    “Due to the high probability of major repercussions, I consider the Wireshark recordings published here to be unusable/informative for troubleshooting! Was the laptop even connected via WLAN-Copper-Ethernet?”

    :smileyembarrassed: um yes, WLAN => laptop with Windows 7 (Wifi port enabled, but not all ports:smileyembarrassed::smileyembarrassed🙂 => via cable to PS4. I’ll order the switch now and report back next week with new results. ps. Yesterday I installed the latest OS version of the PS4 by re-initializing it (via USB stick). Everything was reconfigured cleanly and in the evening (around 10:30 p.m.) I had 1 (one) perfect game via Swisscom (PS4 in the DMZ). Full of anticipation, I tried it again this morning => more stutters and lags. In other words, happy too soon. But it clearly suggests to me that the problems lie somewhere “outside” my home. Let’s see 🙂

    thanks again and greetings

    Marc

    Show original language (German)

    The home network wiring looks like this:

    Swisscom fiber optic cable => Swisscom Internetbox 2 => copper Ethernet cable (Cat. 7). => Game console (PS4)

    or

    iWay fiber optic cable => FTTH gateway (DKTCOMEGA 79601) => Copper Ethernet cable (Cat. 7) => Netduma R1 => Copper Ethernet cable (Cat. 7) => Game console (PS4)

    or have I misunderstood something? Does the Netduma R1 act as a firewall/NAT router on the iWay fiber optic connection or is there still a firewall/NAT router missing from the list?

    I also consider the FTTH gateway DKTCOMEGA 79601 to be a media converter. Please check as follows whether it is really a (pure) media converter:

    1.) Connect a laptop directly to Anschluss/Port 1 of the FTTH gateway using a copper Ethernet cable.

    2.) Determine the assigned IPv4 address on the laptop (for example under Windows: command line: enter “ipconfig”)

    3. ) Is the IPv4 address assigned to the laptop the same as the IPv4 address listed at https://whatismyipaddress.com/?

    If the IPv4 address assigned to the laptop matches the IPv4 address displayed on the webpage, the laptop is directly connected to the Internet (no hardware firewall/NAT router in between).

    I use the HP 1810-8G for “port mirroring” on copper Ethernet networks as presented in the YouTube video. The HP 1820-8G can apparently be configured in exactly the same way. That’s why I could help with configuring the HP 1820-8G…

    PoE (Power over Ethernet => power supply via Ethernet network cable) is probably not needed in the home network. For “port mirroring” in the home network with copper Gigabit Ethernet, the HP 1820-8G with model number J9979A (without PoE) should be sufficient (Digitec item no. 5620298). Before first use, download the latest firmware and operating instructions (HP 1820 Switches Management and Configuration Guide) at:

    [http://h20566.www2.hpe.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=7687976](http://h20566.www2.hpe.com/portal/site/hpsc /public/psi/home/?sp4ts.oid=7687976)

    download.

    I would remove the Netduma R1 and all other hardware firewalls and NAT routers from the home network until the problem is resolved. The Netduma R1 is probably overwhelmed by the data transfer rates and response times (RTT) of the fiber optic connection.

    Show original language (German)

    According to the article:

    [http://www.pcgamer.com/netduma-r1-is-a-serious-router-for-gamers/](http://www.pcgamer.com/netduma-r1-is-a-serious-router -for-gamers/)

    The Netduma R1 is a device that is based on the hardware of the Mikrotik RB951G-2HnD:

    https://microtik.com/product/RB951G-2HnD

    based. The Netduma R1 only contains a 1-core CPU with 600 MHz, which in my experience is sufficient for Internet connections with maximum transfer rates in the range of 100 to 150 MBit/s.

    The Netduma R1 also has a WLAN access point that only supports the 2.4 GHz frequency band. In urban areas, a WLAN access point that supports the 5 GHz frequency band is an absolute must. The entire 2.4 GHz frequency band is crowded and disturbed by our dear neighbors. Therefore, in urban areas you should only use the 5 GHz frequency band for WLAN (WLAN channel > 35):

    https://en.wikipedia.org/wiki/List_of_WLAN_channels

    According to the article, the Netduma R1 interferes with data traffic, particularly with game network protocols (e.g. GVSP), which, according to the Wireshark records, it does more badly than right!? => This explains the packet losses and the packet order confusion in the Wireshark recordings with the GVSP network protocol despite the perfect IPerf3 measurement results.

    The access times (RTT) of a fiber optic internet connection are extremely low:

    [https://michael. Stapelberg.de/artikel/fiber7_performance](https://michael. Stapelberg.de/artikel/fiber7_performance)

    so that overwhelmed network components in the home network can delay the transmission of data packets relatively long (latency). If the network components are overloaded, the order of the data packets is mixed up and, in the worst case, the data packets are discarded/deleted by the overloaded network component.

    With the exception of the hardware firewall/NAT router to be used between the fiber optic Internet connection and the home network for security reasons, only Gigabit Ethernet switches should be used as network components in the home network.

    [https://michael. Stapelberg.de/artikel/fiber7_ubnt_erlite](https://michael. Stapelberg.de/artikel/fiber7_ubnt_erlite)

    The article on Fiber7 performance shows that replacing the Swisscom Internet box with a Mikrotik RB2011 (Swisscom fiber optic cable connected directly to the Mikrotik router via SFP port) reduced the delay time/latency. After switching from the Swisscom Internet box to the Mikrotik router, the response time (RTT) was only 5 milliseconds instead of 6 milliseconds.

    The author of the Fiber7 Performance article also complained about problems accessing external networks when using the Swisscom fiber optic connection.

    Show original language (German)

    @tiibor: As far as I know, the municipal utilities do not offer an L2 offer (like the EWZ does in Zurich), so the gateway would actually only have to take on the function of a media converter and would therefore be replaceable - of course a replacement must be the correct one Get GBic.

    Have you ever been in contact with Swisscom? Assuming the problem is on the way, it’s quite possible that other customers also have it and that’s why support has already heard about it. There will certainly be one or two Swisscom customers in Winterthur.

    The iperf measurements are of no use here because you cannot test with the server on which your game is hosted.

    Show original language (German)

    Hello @GrandDixence

    "The home network cabling looks like this:
    Swisscom fiber optic cable => Swisscom Internetbox 2 => copper Ethernet cable (Cat. 7). =>Game console (PS4)"

    Correctly
    "or
    iWay fiber optic cable => FTTH gateway (DKTCOMEGA 79601) => Copper Ethernet cable (Cat. 7) => Netduma R1 => Copper Ethernet cable (Cat. 7) => Game console (PS4)"

    Correctly

    “…Does the Netduma R1 act as a firewall/NAT router on the iWay fiber optic connection or is there still a firewall/NAT router missing from the list?”

    The Netduma R1 serves as a FW and NAT router.

    “I also consider the FTTH gateway DKTCOMEGA 79601 to be a media converter. Please check as follows…”

    ipconfig: IPv4 address………: 87.239.207.49
    https://whatismyipaddress.com/?u=TRUE
    Your IPv4 Address Is: 87.239.207.49

    \=> Media converter

    "I use the HP 1810-8G for “port mirroring” in copper Ethernet networks as presented in the YouTube video. The HP 1820-8G apparently can be configured exactly the same. Therefore, I could configure the HP 1820- 8G helps…"

    Thank you. I hope I can do it with the video and the BDA, but otherwise I’m really, really coming! happy to respond to your offer!

    "I would remove the Netduma R1 and all other hardware firewalls and NAT routers from the home network until the problem has been resolved. The Netduma R1 is probably overwhelmed by the data transfer rates and response times (RTT) of the fiber optic connection.

    According to the article:

    [http://www.pcgamer.com/netduma-r1-is-a-serious-router-for-gamers/](http://www.pcgamer.com/netduma-r1-is-a-serious-router -for-gamers/)

    The Netduma R1 is a device that is based on the hardware of the Mikrotik RB951G-2HnD:

    https://microtik.com/product/RB951G-2HnD

    based. The Netduma R1 only contains a 1-core CPU with 600 MHz, which in my experience is sufficient for Internet connections with maximum transfer rates in the range of 100 to 150 MBit/s."

    In the whole chain, I would classify the PS4’s network connection as the weakest component. But it can of course be the case that certain local components are overwhelmed in the combination of fiber, (router), PS4. BUT I also have problems with Swisscom, and I’m directly connected to Internet Box 2. <= I can’t imagine that the problem is local to me. (But I will test again with only the PS4 on the Internet Box 2 to rule out negative influences from my home network.

    As I said, the “connection quality” with PS4 directly on the FTTH gateway is unfortunately often worse. The PS4 may be overwhelmed in this setup. That’s why I’m excited about the HP Switch. (To measure, but also to see how the situation behaves in general. Worst case, the PS4 is still overwhelmed because everything is passed on almost 1:1 to the PS4. Or the WireShark results still show similar problems and I have to/can use iWay and Swisscom get in touch.

    "The Netduma R1 also has a WLAN access point that only supports the 2.4 GHz frequency band… in urban areas only use the 5 GHz frequency band for WLAN (WLAN channel > 35):

    https://en.wikipedia.org/wiki/List_of_WLAN_channels"

    WiFi doesn’t play a role for me on the R1. This is/was just a test because you have a lot of options to ping the “opponents” during matchmaking and thus ensure that “almost” no lags are to be expected. <= Here it was also shown that the ping (partially) shot up from 20-40ms to 100-300ms during the corresponding stutters. Since I don’t know how this is measured exactly, I can’t comment on it. But I would say I’m now concentrating on the results to come with the HP Switch.

    “According to the article, the Netduma R1 intervenes in data traffic, especially with game network protocols (e.g. GVSP), which according to the Wireshark records it does more badly than right!? => That explains the packet losses and the packet order confusion of the Wireshark recordings for the network protocol GVSP despite the perfect IPerf3 measurement results.”

    As I said, the intermediate laptop (WLAN, laptop, cable, PS4) could also be partly to blame here.

    "The access times (RTT) of a fiber optic internet connection are extremely low:

    [https://michael. Stapelberg.de/artikel/fiber7_performance](https://michael. Stapelberg.de/artikel/fiber7_performance)

    so that overwhelmed network components in the home network can delay the transmission of data packets relatively long (latency). If the network components are overloaded, the order of the data packets is mixed up and, in the worst case, the data packets are discarded/deleted by the overloaded network component."

    With the HP Switch we may be able to see exactly where something is getting messed up. My hope:

    Either I know later with “certainty” that the problem:
    - not directly within my sphere of influence => Swisscom or iWay

    or

    - could be fixed with the HP Switch at least via iWay

    As a test, I could possibly (wild theory) convert the HP switch (since it should be able to do the best in the chain) from 1000Mbit to 100Mbit and see how it behaves.

    \=> Is your general assumption that it could be that my line(s) are too strong/fast for certain components? Then I would expect that more people, especially in the Winterthur area, would have the same problems. Not?

    "With the exception of the hardware firewall/NAT router between the fiber optic Internet connection and the home network, which must be used for security reasons, only Gigabit Ethernet switches should be used as network components in the home network.

    [https://michael. Stapelberg.de/artikel/fiber7_ubnt_erlite](https://michael. Stapelberg.de/artikel/fiber7_ubnt_erlite)"

    Only for gaming I assume that the existing solution via Swisscom and actually also via iWay and Netduma should be sufficient. Let’s see how it works with the HP switch. But could it be that it makes sense if I get a high-quality router?

    "In the article on Fiber7 performance it can be seen that replacing the Swisscom Internet box with a Mikrotik RB2011 (Swisscom fiber optic cable connected directly to the Mikrotik router via SFP port) reduced the delay time/latency. After changing from the Swisscom Internet box to the Mikrotik router, the response time (RTT) was only 5 milliseconds instead of 6 milliseconds.

    The author of the Fiber7 Performance article also complained about problems accessing external networks when using the Swisscom fiber optic connection."

    I think in general my line is more than good enough for my purpose. In addition, for me, Swisscom TV is ultimately more important than gaming (gaming would actually just be a hobby, but it’s no fun if you lose 3 out of 4 games because you’re at a disadvantage “for whatever reason”). As I said: the games when testing using I easily won all of them with a loop through the laptop. Maybe I had an advantage there, but my opponents might otherwise have this advantage.

    What I would have to clarify is whether Fiber7 (Init7) would be of any use to me compared to iWay. Both use the Winterthur municipal utility network. Tests on Init7’s “EA Servers” page show a “better” result in terms of ping, but the last host is not resolved (I think)

    Swisscom (via tracert):

    Route tracking to utas.fut.ea.com [134.213.37.197]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms internetbox.home [192.168.1.1]
    2 3ms 2ms 4ms 213.3.239.247
    3 6ms 9ms 5ms 193.134.95.65
    4 8 ms 10 ms 10 ms i62bsw-025-bun12.bb.ip-plus.net [193.134.95.68]
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 25 ms 25 ms 26 ms xe-0-2-0-26.r00.londen10.uk.bb.gin.ntt.net [129.250.9.77]
    9 25 ms 24 ms 24 ms ae-9.r25.londen12.uk.bb.gin.ntt.net [129.250.4.41]
    10 26 ms 26 ms 26 ms ae-2.r02.londen01.uk.bb.gin.ntt.net [129.250.3.1]
    11 26 ms 26 ms 26 ms ae-1.r03.londen01.uk.bb.gin.ntt.net [129.250.3.37]
    12 28ms 26ms 26ms 185.84.17.142
    13 * * * Request timed out.
    14 30ms 30ms 30ms 134,213,131,255
    15 30 ms 30 ms 33 ms cored-coreb.lon5.rackspace.net [162.13.232.18]
    16 30 ms 30 ms 30 ms coreb-core6.lon3.rackspace.net [164.177.137.25]
    17 34 ms 34 ms 34 ms core6-eaaggr1a.lon3.rackspace.net [31.222.133.213]
    18 29ms 29ms 29ms 134,213,37,197

    Tracing ended.

    Init7 (via homepage tool):

    traceroute to utas.fut.ea.com (134.213.37.197), 30 hops max, 60 byte packets
    1 camelus.init7.net (77.109.144.217) [AS13030] 0.807 ms 0.738 ms 0.721 ms
    2 r1zrh10.core.init7.net (77.109.128.141) [AS13030] 0.646 ms 0.641 ms 0.617 ms
    3 r1glb3.core.init7.net (77.109.128.114) [AS13030] 0.590 ms 0.766 ms 0.714 ms
    4 r1glb1.core.init7.net (82.197.163.129) [AS13030] 1.488 ms 1.457 ms 0.858 ms
    5 r1fra2.core.init7.net (77.109.128.189) [AS13030] 6,979 ms 6,831 ms 6,809 ms
    6 ae-10.r03.frnkge03.de.bb.gin.ntt.net (80.81.192.46) [AS51531/AS6695] 6,429 ms 6,676 ms 6,457 ms
    7 ae-5.r24.londen12.uk.bb.gin.ntt.net (129.250.3.12) [AS2914] 19,040 ms 19,033 ms 19,706 ms
    8 ae-1.r25.londen12.uk.bb.gin.ntt.net (129.250.2.27) [AS2914] 25,807 ms 19,106 ms 19,672 ms
    9 ae-2.r02.londen01.uk.bb.gin.ntt.net (129.250.3.1) [AS2914] 20,873 ms 20,903 ms 23,109 ms
    10 ae-1.r03.londen01.uk.bb.gin.ntt.net (129.250.3.37) [AS2914] 20,787 ms 20,749 ms 22,948 ms
    11 185.84.17.142 (185.84.17.142) [AS2914] 21,114 ms 20,990 ms 23,466 ms
    12 10.25.3.139 (10.25.3.139) [*] 28,374 ms 10.25.3.69 (10.25.3.69) [*] 29,083 ms *
    13 134,213,131,255 (134,213,131,255) [AS15395] 28,665 ms 134,213,97,149 (134,213,97,149) [AS15395] 22,820 ms 134.213.97.169 (134.213.97.169) [AS15395] 30,466 ms
    14 corea-core6.lon3.rackspace.net (164.177.137.13) [AS15395] 23,734 ms corec-corea.lon5.rackspace.net (162.13.232.10) [AS15395] 24,928 ms corec-coreb.lon5.rackspace .net (162.13.232.14) [AS15395] 27,638 ms
    15 coreb-core6.lon3.rackspace.net (164.177.137.25) [AS15395] 30,202 ms 30,778 ms corea-core6.lon3.rackspace.net (164.177.137.13) [AS15395] 23,133 ms
    16 * * *
    continues like this until 3
    30 * * *

    But the Init7 offer would really be a luxury variant. AND it would show that the problem is not with me but with routing or handling along the way. <= In other words, Swisscom would have an obligation to improve anyway (or I would have to switch to Init7. But then also away from Swisscom TV).

    Show original language (German)

    Hello @doom2

    Many thanks for your response:

    “As far as I know, the municipal utilities do not offer an L2 offer (like the EWZ does in Zurich), so the gateway would actually only have to take on the function of a media converter and would therefore be replaceable - of course a replacement would have to get the correct GBic.” I could do that clarify for iWay. In this case, a component that receives the fiber signal and can directly delight end devices would be ideal. So a router/modem. But I still think that my components should actually be more than sufficient just for gaming.

    "Have you ever been in contact with Swisscom? Assuming the problem is on the way, it is quite possible that other customers also have the same and that the support has therefore already heard about it. In Winterthur there will certainly be one or two Swisscom customers "Yes, I was in contact with Swisscom Support about a year ago. They even monitored my line. According to Swisscom Support, they have seen that connections are being opened to a wide variety of IPs (which also makes sense with P2P). But you didn’t see any problems. <= It might help if you look at certain protocols. Let’s see what the tests with the HP switch and WireShark bring.

    My ideal solution would definitely be via Swisscom (since I think Swisscom TV, especially football on demand) is great. But assuming Init7 would solve my problems with Fifa, then I would switch to the entire offer (Init 7 also has a TV offer, and I could get football via a Swisscom mobile subscription). But honestly, that would annoy me twice as much:1. Because I would have wasted so much time, energy and money (on such a thing), but in the end it was Swisscom that “caused” the problems. (Or at least not fixed).2. Because it would be another effort to set everything up again.

    "The iperf measurements are of no use here because you cannot test with the server on which your game is hosted."Yes, there are also game modes in which you are connected to a server (FUT Champions and qualification for FUT Champions). Unfortunately, in this mode I had less stuttering but otherwise extreme input delay. <= This mode is neither fun via Swisscom nor iWay. A new version of FIFA will be coming out soon, I think that this mode will start again in about 4 weeks. Then I could also test with “more or less” fixed game servers.

    But I think that you can only make iperf measurements with special servers that support it (since only one test can be carried out at a time).

    Thanks and greetings Marc

    Show original language (German)

    @tiibor Microtik router topic:

    "In the article on Fiber7 performance it can be seen that replacing the Swisscom Internet box with a Mikrotik RB2011 (Swisscom fiber optic cable connected directly to the Mikrotik router via SFP port) reduced the delay time/latency. After changing from the Swisscom Internet box to the Mikrotik router, the response time (RTT) was only 5 milliseconds instead of 6 milliseconds.

    What I would also have to consider when changing the router to the RB2011, it only has a data throughput rate of up to a maximum of 300Mbit/s.

    A router of the RB 3011 or CCR 1009 series can meet the data throughput rate of =>1Gbit/s.

    In addition, Fiber7 no longer offers Mikrotik routers for sale, but Turris Omina (croudfunding project)

    see here: https://www.init7.net/de/internet/hardware/

    Show original language (German)

    @tiibor wrote:
    It was also shown here that the ping (partially) shot up from 20-40ms to 100-300ms during the corresponding stutters. Since I don’t know how this is measured exactly, I can’t comment on it. But I would say I’m now concentrating on the results to come with the HP Switch.


    If the packet turnaround time on a purely wired Internet connection skyrockets for a short time, there is a temporary overload or disruption in the network.

    [https://de.wikipedia.org/wiki/Package circulation time](https://de.wikipedia.org/wiki/Package circulation time)

    Temporary network overloads are particularly noticeable in real-time applications (e.g. VoIP telephony, games) that use UDP as the network protocol. In applications with TCP as the network protocol, the network overload is cushioned and is only noticeable as a drop in performance for the end customer.

    The problem described in the NZZ article (too little fiber optic transmission capacity between the network operators) is probably the cause of the temporary network overloads.

    [http://www.computerworld.ch/news/it-branche/artikel/init7-vs-deutsche-telekom-oder-david-gegen-goliath-zum-thema-netzneutralitaet-67632/] (http://www.computerworld.ch/news/it-branche/artikel/init7-vs-deutsche-telekom-oder-david-gegen-goliath-zum-thema-netzneutralitaet-67632/)

    It is quite unlikely that the wired home network is suddenly overloaded for a short period of time.

    Init7 also offers an IPTV solution (TV7):

    https://www.init7.net/de/tv/angebot/

    Unfortunately, Init7 does not offer a telephone solution (VoIP with SIP/RTP).

    Show original language (German)

    Hello @user109

    Thanks for your input

    "What I would also have to consider when changing the router to the RB2011, it only has a data throughput rate of up to 300Mbit/s.

    A router of the RB 3011 or CCR 1009 series can meet the data throughput rate of =>1Gbit/s."

    I’m not sure if that would be compatible with Swisscom TV. I would have to test that.

    "In addition, Fiber7 no longer offers Mikrotik routers for sale, but Turris Omina (croudfunding project)

    see here: https://www.init7.net/de/internet/hardware/"

    I really assume that “normal” components should be sufficient for me.

    \=> I played a few games this morning. The 2 games before 8:30 a.m. were perfect. At around 8:20 a.m. the stuttering and jerking started again. <= Since I haven’t changed ANYTHING at home, I assume that there is a component “somewhere” that is overloaded. Or just like @GrandDixence links, a “preferred” other package may be used.

    Show original language (German)

    "If the packet turnaround time on a purely wired Internet connection skyrockets for a short time, there is a temporary overload or disruption in the network.

    [https://de.wikipedia.org/wiki/Package circulation time](https://de.wikipedia.org/wiki/Package circulation time)"

    I think I would have to take another look/measure how things are behaving at the moment. But I’ll test again with iWay and Netduma in a different configuration anyway.

    "Temporary network overloads are particularly noticeable in real-time applications (e.g. VoIP telephony, games) that use UDP as the network protocol. In applications with TCP as the network protocol, the network overload is cushioned and is only noticeable as a drop in performance for the end customer.

    The problem described in the NZZ article (too little fiber optic transmission capacity between the network operators) is probably the cause of the temporary network overloads.

    [http://www.computerworld.ch/news/it-branche/artikel/init7-vs-deutsche-telekom-oder-david-gegen-golia…](http://www.computerworld.ch/news /it-industry/article/init7-vs-deutsche-telekom-or-david-against-goliath-on-the-topic-of-net-neutrality-67632/)"

    Interesting article, and you would have to support INIT7 just to use it. At the moment, of course, it could be exactly that… let’s see if we can narrow it down somehow. If I still see packet “problems” with the HP switch, at least I have something to do about Swiccom and iWay.

    “It is quite unlikely that the wired home network is suddenly overloaded for a short period of time.”

    I don’t think so either. As written in the answer to user109, I had two perfect games this morning without any problems (before 8:30 am). From around 8:20 / 8:30 a.m. the usual problems started, WITHOUT me changing anything. And all morning I only had the PS4 connected to the Internet Box 2 and only the unused (switched off) laptop connected via WLAN. I mean, I really haven’t changed ANYTHING.

    Afterwards I tested and tried something, but it didn’t bring any improvement.

    Interesting thing about the Internet Box 2:

    - Even though the PS4 is in the DMZ, the UDP port 9308 is activated via UPnP

    - Even if I enable all relevant ports, this port is enabled using UPnP
    \=> So EA is also kind of stupid here for using a port that isn’t specified on your site.

    \=> And yes, of course I have already tested like this:

    - PS4 only in the DMZ, no ports enabled, UPnP active

    - PS4 only in the DMZ, no ports shared, UPnP inactive

    - PS4 only in the DMZ, ports enabled, UPnP active

    - PS4 only in the DMZ, ports enabled, UPnP inactive active

    - PS4 not in the DMZ, ports released, UPnP active

    - PS4 not in the DMZ, ports released, UPnP inactive active

    And none of that makes any difference. If it works, then it works. If it doesn’t ring, it doesn’t work…

    "Init7 also offers an IPTV solution (TV7):

    https://www.init7.net/de/tv/angebot/

    Unfortunately, Init7 does not offer a telephone solution (VoIP with SIP/RTP)."

    So far, I’ve been interested in football (individual games) and in general the ease of use of Swisscom. But I have to be honest: the problems with surround sound with UHD, which are simply ignored, don’t make me positive here.

    Since I could also watch football games via a Swisscom Mobile subscription (or worst-case scenario via a subscription within the family), switching away from Swissocm is definitely an option for me at the moment. So I’m hoping for reliable insights as soon as I have the switch and can log using WireShark.

    Show original language (German)

    Hello @user109

    Thanks for the information. The Netuma R1 is actually just a special OS on a “MikroTik RB951G-2HnD”. You can’t see IPs etc. directly (I think this is to protect yourself from “cheating” with DDOS and other things). But I think otherwise it would be fine. The company (Netuma) is also working on a new OS, but is a little behind schedule.

    My goal is still to get by with a “standard” setup. I only ordered the HP switch to have more analysis options via WireShark. My hope is that I can show Swisscom or iWay that they need to improve something (and then do it).

    Let’s see…

    Show original language (German)