Technological Swisscom fiasco

The fact that a large part of Switzerland is actually out of action is absolutely insufficient. Swisscom should seriously postpone the analogue switch-off until 2020.

First of all, there needs to be redundancy in the IP phone and not too little. The fact that everything starts slowly here centrally instead of at least 5 regions should be something to think about.

By the way, I wonder why there wasn’t a single such major failure under CEO Jens Alder.

When it comes to IP telephony, I ask myself - I count this as a new customer - why Swisscom doesn’t offer a Cisco 8811 and similar models in the SME subscription, for example. The HomeLine is not necessarily suitable for Geschäftskunden with “telephone conferences”. Even if you had something of your own, providing qualified information to the SME branches would be helpful.

How badly does IP telephony actually work when we have military “trouble”. Up to now there have been ZERO problems with “analog”. In the event of war, I can’t order routers from China if there’s “stress” all around.

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New technologies = new opportunities but also new risks. If airplanes had never been invented, there would be no plane crashes.

You can postpone the roll-out of a new aircraft model for as long as you like, but at some point an accident will unfortunately occur.

Wanting progress without being prepared to bear the risks is simply not possible with VoIP and All-IP. And 0 risk is an illusion, you can only try to keep the risks as low as possible and thus the availability as high as possible.

And even with redundancy, the overall system is only as good as the weakest part. Your analog telephone will also stop working if something smokes in the control center or a truck hits the distribution box on the street corner.

Speaking of analog. This would also cause stress in the event of war, because Switzerland has not had its own telecommunications industry for a long time, i.e. the analogue equipment also comes from abroad.

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@Delta wrote:

By the way, I wonder why there wasn’t a single such major failure under CEO Jens Alder.

Because it was a long time ago and you don’t remember it that clearly anymore?

Quickly googled:

Tagesschau, August 28, 2001, 12:00 p.m

Swisscom malfunction

The Swisscom landline network was severely disrupted for two hours and threatened to fail completely. swisscom’s mobile telephony was also affected. It was the second such serious incident for Swisscom. The cause was a hardware error.

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@Delta wrote:

How badly does IP telephony actually work when we have military “trouble”. Up until now there have been ZERO problems with “analog”. In the event of war, I can’t order routers from China if there’s “stress” all around.

So I’m prepared in case of a failure:smileyvery-happy:

Phone.JPG

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  • WalterB has responded to this post.

    @Delta

    There are also good solutions for SMEs today that are suitable for IP telephony; they are third-party providers and are also available in Switzerland.

    http://enterprise.alcatel-lucent.com/countrysite/ch/de/

    or

    [http://enterprise.alcatel-lucent.com/countrysite/ch/de/?communication=PressRelease&page=AUS-ANALOG-UND-ISDN-WIRD-ALL-IP](http://enterprise.alcatel-lucent.com /countrysite/ch/de/?communication=PressRelease&page=AUS-ANALOG-UND-ISDN-WIRD-ALL-IP)

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    Customer center failure

    Since last Saturday the Kundencenter has only been working partially and the malfunction has still not been resolved…

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    @WolfH wrote:

    Customer center failure

    since last Saturday the Kundencenter has only been working partially and the malfunction has still not been resolved…

    Here in the 5400 area, the Kundencenter works without any problems, otherwise call the hotline 0800 800 800

    N.B. There is also no general error message!

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    I still think it’s cool if the outsourced call centers take off like this, as soon as you say hello (you’re still hoping for Swiss German…)

    “Can’t help them”

    Then the attempt was made to forward it to the tech department, but this was left alone because it would already be an admin question…

    I can call tomorrow and maybe it will work then.

    mkay, very special 😄

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    The problem is that all the big telcos in Europe buy from the same supplier, so redundancy doesn’t help. See 04.12.15 Deutsche Telekom. There are rosy times ahead of us.

    P.S. Swisscom has to be liable for the failure and millions are wasted again.

    72. million for violating the Comco and other cases are still in the pipeline.

    Where is this supposed to lead???

    Ultimately, customers are finally paying for Swisscom’s bullshit.

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    There is a huge difference between 2 hours and more than 8 hours. Only so much would have happened on a Saturday if the shops had remained in chaos.

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    The difference to your theory. If I have 5 centers in the country, 4 don’t fail. Only one is affected at a time. I can trace this technology back to Compuserve crashes in the early 90s. ATT’s continental servers always run stably without exception. This lack of risk redundancy is also a problem with Apple mail systems. It is not for nothing that Apple has now been using its third email service since 1995 and none has ever been stable (from an industry perspective).

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    @Delta unfortunately the world is becoming smarter and therefore more complex. Your claim “If I have 5 headquarters in the country, 4 won’t fail” is not true. If certain unknown worst-case errors occur, an entire infrastructure can be affected. See article D-Telekom Radius server, no access.

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    The Kundencenter in Interlaken is still disrupted. I had already called the hotline on Saturday and the Swiss-wide fault was activated there.

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    If there is only one Radius server - the system is not designed to be redundant. I clearly want Swissocm to separate the networks better. I just don’t understand why there should be a failure from Lausanne to Chur. This is simply not smart risk management.

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    To be honest, the Radius server was definitely designed to be redundant. Even with redundancy there is no such thing as 100% security, that should be obvious to everyone. Of course the customers are annoyed, even if I had been affected myself.

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