Just for the sake of completeness:

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sonoro wrote Since you are not tied to a contract term, you can switch to another provider at any time - the credit with Swisscom will then expire without compensation (see terms and conditions).

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Except when switching to M-Budget Prepaid, the credit can be ported.

But with M-Budget you have other disadvantages/advantages:

-You pay every minute, including the fourth, fifth, sixth, etc. - but every minute and not every minute.

-All countries in group 1-3 have the same tariff as Switzerland (28 cents / min)

-When you activate the “MyCountry” option, calls to landlines in Switzerland and many European countries only cost 3 cents per minute. The “MyCountry” option used to cost CHF 3 per month, but as a promotion it has been free “forever”.

So depending on your needs, one or the other prepaid may be more advantageous. Everyone has to check for themselves.

I’m a bit annoyed that the “upgrade” (which isn’t an upgrade for me) happens automatically. I don’t surf at all, I just make phone calls. Now it’s not like I end up on someone’s Combox several times every day, but it was practical that it only cost a few cents each time instead of 29 cents.

I only sometimes send more than 13 text messages per day, but here too: devaluation instead of appreciation. Really a shame. Then please sell it as a price adjustment, not as a one-sided “upgrade” that not all customers benefit from.

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@POGO 1104 wrote:

Just for the sake of completeness:

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sonoro wrote Since you are not tied to a contract term, you can switch to another provider at any time - the credit with Swisscom will then expire without compensation (see terms and conditions).

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Except when switching to M-Budget Prepaid, the credit can be ported.

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@That’s right, thanks for the clarification @POGO 1104 🙂

If Swisscom unilaterally worsens the contract (a contract in the legal sense is also the case with prepaid with zero days’ notice and without a written agreement) and you do not accept this, then Swisscom must terminate the “contract” if they do not maintain the old, better conditions wants. And if Swisscom terminates the “contract”, at my discretion it may not retain any remaining credit. Unfortunately, a skilled lawyer costs a lot more than my cell phone usage, so I probably won’t take any action. But there is an ombudsman for these things, we would have to see what he thinks about it.

Swisscom is not interested in prepaid at all. Not only with the new fees, but also with allowing MMS without a data connection. With old cell phones you could receive MMS without a paid data connection and send it at the MMS rate. Now she charges twice for an MMS, the sender pays for the MMS and as a prepaid customer I still have to pay to receive it. So Swisscom is not interested in prepaid, subscription is forced on you……

Quite a mess

This price adjustment is a disgrace. So to hear a stupid announcement from a Combox, I have to pay 30 centimes from now on? It doesn’t work at all. So calling twice without success costs the same as a yoghurt? Irrational, dear Swisscom, and a case for the Ombudscom or the cash register collapse.

Why do I need fast internet as a prepaid user? The fact is that on a modern phone I can only send MMS with the data option –> I pay for it, and I pay another high Betrag to send the MMS. Also an impudence.

Luckily there are other providers, after 20 years it is now time for a change, with the landline connection as well, it will be switched to VOIP in a year anyway.

Sorry, but this is not dear Swisscom and not a place to get rid of your frustration, but the “Customers helping customers” forum.

P.S.

Not only Swisscom but also all other providers will switch to All-IP in the next two years.

@hed: are you making a fuss about UPC moderators now? You’re probably still allowed to express your opinion a bit - we’re still here in the Apple Fan Forum… This entire thread is a criticism of Swisscom. The same changes occur with other products and no customer can help to reverse an offer change.

@geovision: you cannot prevent the analogue Anschluss from being switched off. Swisscom was and is the only company that still offers analogue connections in Switzerland. Everyone else has either always done VoIP (e.g. all cable network operators) or has simply sold the Swisscom Anschluss with them.

Sorry, then my post came across a bit wrong.

Since the forum is unfortunately not declared clearly enough as a “forum for customers helping customers”, it often happens that users think they can address Swisscom directly here.

I always try to counteract this misunderstanding. At geovision, the additional note with the “Motzecke” was just so obvious.

By the way, I have already pointed out to Swisscom or the moderators several times that they should either clearly and clearly declare the forum as a “customers helping customers forum” or establish the current forum as an official additional channel to Swisscom, in which Swisscom then also does the Obligation to reply to unanswered posts within 2 days.

As it stands now, it is neither fish nor bird. A “customers helping customers forum” where every now and then a moderator from SC appears more or less officially. It is obvious that some users are confused.

It goes under the name “Advice and help from customers” - I think that’s a clear distinction from the official support channels. But a forum is always a bit of community and exchange. Swisscom employees also read along and give tips from time to time.
I don’t think simply letting out frustration will change the situation, but on the other hand it is quite possible that Swisscom will still respond to lively, sensible feedback, even if they have no obligation to do so. In this sense, I think posts that question things critically are definitely appropriate. It’s not that people here simply say “it sucks”, but it’s also about why the change means a step backwards for some people.

Now the press has caught on: [http://www.20min.ch/digital/news/story/Swisscom-veraergert-kunden-mit-Tarifaenderung-14547555](http://www.20min.ch/digital/ news/story/Swisscom-annoys-customers-with-tariff-change-14547555)

Absolutely correct. It’s a tragedy what Swisscom offers here. She’s playing us prepaid customers for fools, which is what bothers me the most. As our northern neighbors say: “I can screw myself over”. It is apparently time to finally turn our backs on Swisscom.

I find the Swisscom justification very amusing:

“Swisscom justifies the tariff change with an adjustment to the changed user behavior. Since there are fewer calls today and more mobile surfing, the offer with faster internet is being adapted to customer wishes, it says in a statement.”

Does anyone seriously know anyone who surfs the internet great with a prepay plan? And the increase in speed cannot be described as a real improvement.